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Manager Management

Downers Grove, IL
April 30, 2016

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Andrea Laama OFFICE MANAGER Page * of *

Andrea Laama


Phone: 815-***-****


Woodridge, IL 60517


A Healthcare Operations Director with over 10 years’ experience in medical operations within fast- paced environment. Self-Motivating individual, who educates, motivates and supervises others. I would like to utilize my professional experience, knowledge and skills in a medical office or health care organization in an efficient and productive manner. CORE STRENGTHS

x Executive Management Support

x Policies and Procedures

x Problem Solving

x Electronic Medical Records

x Employee Motivation

x Staff Training & Development

x Time Management

x Reliable & Trustworthy

x Communication Skills

x Organizational Skills

x Making Decisions

x Delegating Tasks

x Forward Planning

x Human Resources

x Facilities Management

x Greenway/PrimeSuite


x Meditech


Director of Operations (Jan 2006 – Present)

Midwest Digestive Disease Specialists

Maintained an efficient and professional work atmosphere. Managed employee selection, training, evaluation, payroll, scheduling and established policies and procedures for administrative staff. Oversight of insurance and cash collections, and vendor invoices. Established practice standards, operating goals, productivity improvement and cost-reduction programs that consistently improved quality and patient satisfaction. Responded to consistently shifting patient and staffing demands, developing work schedules and assigning daily staff responsibilities. Coordinated disciplinary actions, performance enhancement plans, probations and terminations of administrative staff. Core Qualifications:

x Possess excellent verbal and written communication skills x Possess excellent management and organizational skills x Management of physician clinic and hospital schedules. x Physician Credentialing

x Managed major transformation from paper medical charts to electronic medical records, providing communications, training and support throughout the process. x Oversee daily operations of 2 practice locations with 4 physicians, support staff and provided leadership for the staff and a liaison for solving problems. x Managed daily operations of the organization

x Ability to handle a team and work independently as well x Experience with budget management and project management x Excellent negotiation skills for strategic partnerships x Vendor management and strategic partnerships

x Reviewed vendor contracts and invoices.

x Ability to handle multiple tasks and work under pressure x Meet with physicians and staff to ensure administrative policies were followed for compliance and better quality of care and understand their frustrations and concerns to ensure an adequate support system.

x Participated in meetings to ensure practices were AAAASF and HIPAA compliant. x Developed reports and oversee the budgets.

x Well versed in medical terminology.

x Dealing professionally with all correspondence, complaints and queries. x Answering and resolving queries accurately, in a courteous and confident manner. x Supervised daily staff activities, establishing an effective and smooth work environment. x Prepared and submitted employee payroll to payroll processing company. x Carrying out staff appraisals, managing performance & disciplining staff. x Ensuring that all health and safety policies are observed. Andrea Laama OFFICE MANAGER Page 2 of 2


x HIPAA Awareness for Healthcare Providers

x OSHA Training


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