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Customer Service Assistant

Allentown, PA
April 30, 2016

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Heather Black

* ****** **** **

Hampton, NJ *****

Home - 908-***-****

Objective- To utilize my business and academic background in a

professional accounting position.

Work Experience-

Working Dogs K9 Academy Frenchtown, NJ May 2013- present

Animal Care Worker/Customer Service

Solely responsible for care of 50+ dogs

Assist with marketing ventures as needed

Provide customer service when clients are boarding dogs as well as collect payments and making sure contracts are correctly filled out

Safety Down Under Hampton, NJ June 2011-October 2011

Marketing Assistant

Marketing to potential clients by creating mass emails containing fliers, newsletters, etc.

Making phone calls and going out in the field to seek new clients

Researching potential businesses, creating spreadsheets of all contact information and following up with phone calls

Hilton Head Vet Clinics Hilton Head, SC March 2011- June 2011

Veterinary Technician

Assisting in procedures, surgeries, giving vaccines, caring for boarding animals

Customer service at front desk as well as assisting clients on the phone and scheduling appointments

Taking inventory of food and ordering more, as well as keeping vendor accounts up to date

Salisbury Behavioral Health Allentown, PA May 2008- September 2010

Collections Specialist

A/R, recording all payments received from rent through spreadsheets

Preparing & making deposits from rent collections

Collecting and entering all timesheets for payroll processing

Setting up payment plans for any client that was behind in rent payment

Reconciling any accounts that may be incorrect and obtaining write offs

Successfully implemented many payment plans and made sure payments were up to date as well as finding any errors and missed payments prior

Researching any payment discrepancies brought to my attention

JAT Software & Consulting Bridgewater, NJ June 2007- January 2008

Administrative Assistant

Coordinate marketing and conference activities as well as packing all needed materials and shipping to the location

Answering phone, maintaining front desk, sorting and distributing mail

Keeping documents updated with the most recent information

Ordering supplies at the cheapest price by comparing various websites

Moss Landscaping Branchburg, NJ November 2006- August 2007

Office Assistant

Matching payments to invoices, filing, answering phone

Creating fliers for mass emails using Publisher to send out upcoming events to potential and existing clients


Centenary College 9/05 12/07. Bachelor of Science Degree in Business Administration, Concentration in Accounting, GPA 3.3. Hackettstown, NJ

Raritan Valley Community College 9/03--5/05 GPA 3.2. Branchburg, NJ


Proficient in Microsoft Word, Power Point, Excel, Outlook, and Publisher

Knowledge of business accounting

Strong verbal and written communication skills

Organized, efficient and responsible

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