LISA J. KOSTELNIK
Cleveland, Ohio 44109
Home: 216-***-****
acuktz@r.postjobfree.com
CUSTOMER SERVICE REPRESENTATIVE
Polished, professional customer service rep offering an unwavering commitment to customer service, with the ability to build productive relationships, and resolve complex issues
SUMMARY OF QUALIFICATIONS
15+years of experience providing customer support
Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.
Managed a high-volume workload within a deadline-driven environment.
Became the lead "go-to" person for new reps and particularly challenging calls as one of the company’s primary mentors/trainers of both new and established employees.
Prioritizing tasks in a timely fashion and excellent communication and customer service
Diligent and Motivated - works hard to achieve results with a great outcome
WORK EXPERIENCE
Gulf lines Transportation Cleveland, Ohio
Customer Service 2015-2016
Loaded and unloaded material to various installation sites.
Prepared and submitted all required material tracking paperwork.
Adhered to all state and DOT (Department of Transportation) regulations in vehicle operations.
Assisted with other office duties as requested.
Finalized paperwork from work order when job is completed with all driver’s
A & H Trucking Brooklyn, Ohio
Dispatcher 2013-2014
Assigned service/work schedules for workers as per their area of work
Received work orders and tenders from superiors and dispatched them to personnel
Maintained continuous communication channels with supervisors and workers to sort their work-related issues and doubts and documented records for dispatches
PB Express Cleveland, Ohio
Operations Assistant/Dispatcher 1999-2013
Dispatching; calling customers and scheduling the drivers for deliveries and able to identify and evaluate any special needs for each load.
Maintaining and following up on all safety records and files for all drivers; including
reviewing safety procedures with each driver; and ensuring that all paper work and
medical exams are complete.
Enter work orders and account data into the computer and resolving any discrepancies found. Also, billing; posting accounts receivables and collections for the corporate office & payroll for the drivers; ensuring that every hour is accounted for and that the payroll is done correctly.
Marc’s Brooklyn, Ohio
Supervisor/Cashiers 1989-1999
Supervising 20 - 25 cashiers daily, help with customer service desk and any other department that would need assistance.
Trained, scheduled and evaluated all employees; developed new procedures for cashiers to help their work flow; Overseen the front of the store and conducted employee meetings; dispensed cash drawers and ensured the accuracy of each cashier; if issues arose, retraining would be offered & assisted with inventory.