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Customer Service Data Entry

Philadelphia, PA
April 30, 2016

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Tyiesha S. Mathis

**** *. **** ******

Philadelphia, PA 19141



Seeking a position that will utilize my data entry and customer service skills as well as allow me the opportunity for further growth and development.


Highly proficient in Excel, Word and Microsoft Office.

Excellent data entry, organizational, written and verbal communication skills.

Strong ability to work collaboratively and consultatively within a cross functional team environment.

Ability to research and analyze information from various systems and documented guidelines.


Front End Operations

Team Lead/ Enrollment

PRWT/Independence Blue Cross, Phila,Pa


Entering potential member information for all enrollment purposes. Responsible for identifying, processing and scanning all medical records for IBC. Sorting and rerouting mail for several IBC locations, processing migrated mail through the low speed scanner. Processing medical records, claims and correspondence through insinq and scanning it into its proper queue. Completing daily and monthly reports of inventory. Purchasing supplies for the entire department. Filing documents in different locations after scanning is done. Also responsible for looking up member info for return commercial mail and sending out insurance cards as soon as possible. Sending emails, answering phone calls and direct contact with client daily. Scheduling meetings, phone conferences and cross training for staff. Responsible for time entry including sick, vacation, bereavement etc. Other duties assigned daily.

Billing Representative

Barefeet Shoes, Wyncote, PA


Responsible for all account transactions for the online store and corporate office. Also responsible for the billing of all customers credit cards or paypal accounts for any merchandise or girft certificates purchased online. Printing all information needed for chargebacks for banks or United States Postal Service. Assists with packaging and shipping of merchandise for online orders. Answering phone calls of customers with inquiries about transactions on their bank account. Assists customer service rep with any issues customers may have.

Warehouse Manager, 2006-2012

Barefeet Shoes, Wyncote, PA

Responsible for supervising my peers as well as sensoring and purchasing merchandise. Also, responsible for tracking inventory and daily sales in addition to working closely with other branches for inventory purposes. Entering data for all stores on different computer systems and answering and directing telephone calls for the corporate office.

Production Operator 2003-2004

ADPI Enterprise, Philadelphia, PA

Responsible for working on heavy machinery such as Robotical Arms, Welders and Mold Compressors to make garden tools, applied labels and packed the product for shipping. Also, logged daily production in a computerized system.


High School Diploma 2002 - 2006

Jules E. Mastbaum High School, Philadelphia, PA

Major: Business

Minor: Web Design


*Available Upon Request*

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