Customer Service Manager
Resume:
Iana Tezyk
Email – acukte@r.postjobfree.com; acukte@r.postjobfree.com
Skype – yana.tezik
Cell phone # - 561-***-****
PERSONAL INFORMATION
Country of Origin: Ukraine
Current location: USA
Gender: Female
Date of birth: 29 December 1987
OBJECTIVE
Current employee of Frenchman’s Creek Beach and Country Club with experience in the hospitality industry and also in the field of finance and accounting. I’m looking for a job in a five star company to join a team of professionals where I can gain experience in the field of food & beverage, events, marketing, and also to share my knowledge and skills. I'm looking for a place where I could develop myself and my opportunities within the industry.
EXPERIENCE
Frenchman’s Creek Beach and Country Club
Florida, United States of America November 2014 – November 2015
Management training program
Customer service
Restaurant operations
Banquet and events operations
HR operations
Finance operations
Marketing operations
Food and Beverage Office
Member Relation November 2015 - present
Reservation Desk
Scheduling Events and Meetings
Making BEO’s for Private parties and Meetings
Menu and Poster Design
Coordination of Home Food Delivery
Preparation of daily, Weekly and Monthly reports on the operation of restaurants
Daily, Weekly and Monthly planning of the events schedule at the Club
Hotel Himmelrich Lucerne, Switzerland April 2014 – October 2014
Receptionist
Check-in, check-out
Customer care
Daily reports
Manage housekeeping
Controlling food and beverage
Correspondence
Café “Zinger” Saint Petersburg, Russia December 2012 – August 2013
Assistant manager
Providing customer service
Supervision of staff
Part of my job was the possibility of substitution bartender, cashier, waiter and hostess
The Presidential Beijing Hotel Beijing, China September 2011 – March 2012
Lobby manager
Customer service and providing consultation service
Responsible for keeping statistics on customer satisfaction ratings service of the hotel
Restaurant “Safari” Dnepropetrovsk, Ukraine November 2010 – August 2011
Assistant manager
Supervision of staff
Financial reporting
Purchases controlling
Hiring staff
Co.Ltd “Svitanok” Dnepropetrovsk, Ukraine June 2010 – October 2010
Assistant to the bookkeeper
work with information in the office
workflow (primary documents, contracts, etc.)
clerical work
MTS-Ukraine Dnepropetrovsk, Ukraine September 2007 – March 2009
Call-center Finance department
working with large amounts of information in a short period;
provision of effective and cultural customer service
EDUCATION
Bachelor of Finance July 2009
Dnepropetrovsk State Agricultural University
Dnepropetrovsk, Ukraine
Master of Finance July 2010
Dnepropetrovsk State Agricultural University
Dnepropetrovsk, Ukraine
Postgraduate Diploma in International Hotel Management October 2013 – November 2014
And Events Management
IMI University Centre Switzerland, Luzern, Switzerland
Hospitality Professional Certificate November 2014 – November 2015
American Hospitality Academy, Miami, USA
SKILLS
Ukrainian - Mother tongue
Russian – Fluent
English – Fluent
German - Advanced
IT- MS Office and PC, Expert, R-keeper, Joins, Fidelio, Opera, Micros, Publisher.
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