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General Manager, Claims Adjuster, Investigater

Lutz, FL
April 30, 2016

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Steven McKinnon

***** ****** *** ***** **** O Lakes Florida 34638 727-***-****


To obtain a position in a professional and corporate environment that takes advantage of my education and experience plus offers opportunity for advancement and growth within the company.


PIP Claims Representative II – St. Petersburg, Florida June 2012-May 2016

Mercury Insurance Group

Manage Personal Injury Protection (PIP) claims under Personal lines and Commercial lines of coverage in the State of Florida.

Manage Personal Injury Protection (PIP) claims under Personal lines in the State of Michigan.

Identifies and contacts each injured party to document reported injuries, review coverage and the claims process.

Gather information used to evaluate claim based on reported injury, vehicle damage and wages loss due to injury.

When necessary, verifies coverage eligibility through the use of databases and recorded statements.

Thoroughly documents injury and treatment to determine best course action in continued management of the claim

When supported by facts, refer claims to SIU; as well as IME’s or EUO’s.

Experienced with the use of Phoenix, NextGen and Guidewire claim management systems.

Experienced with Mitchell Medical and Prizm billing systems.

Team trainer.

General Manager – St.Petersburg, Florida March 1995-March 2011

Emerald Electric, Inc.

General Manager and Superintendent of $2 million a year construction company

Designed and installed home automation equipment and electrical systems in new custom homes

Identified, designed, and implemented solutions for problems unique to custom built homes

Partnered with outside vendors to coordinate installations of equipment and fulfill customers’ orders in a timely manner

Provided in person, phone and remote access support to home automation systems

Managed 6-20 employees per project

Conducted employee performance evaluations and managed

Managed employee compensation and contract negotiations

Responsible for training and continuing education for all employees


St. Petersburg College

AA, Information Technology & Security

Core GPA 4.0 Overall GPA 3.7

Additional skills.

Proficient in Microsoft Office 2013.

Working knowledge of policy coverage, liability and damages investigations.

Working knowledge of both first & third Bodily Injury claims handling.


Currently holds an All Lines Adjuster 620 license in good standing with the State of Florida.

Police Academy Graduate, St. Petersburg College December 1995

Eagle Scout, 1990

Red Cross certified in CPR & AED


Available upon request.

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