J. C. DORFLER
St. Joseph, MI 49085 email@example.com
MATTRESS FIRM, Benton Harbor, MI February 2016- Present
Hourly to Commission Sales of quality mattresses.
SLUMBERLAND FURNITURE, Benton Harbor, MI April 2014- February 2016
Commission Sales Furniture and Mattresses.
AEROTEK FOR WHIRLPOOL, St. Joseph, MI January 2014- April 2014
Trade Customer Support Call Center
Assist Trade Customers with orders, deliveries and product selection.
Process order changes, cancellations, allowances and rescheduling.
WORLD KITCHEN, Northern, CA November 2011- June 2013
Area Market Manager (Relocated to Michigan)
Manage 4 Corningware, Corelle & More retail locations in Northern CA utilizing bi-weekly visits and daily communications. Key components of these visits were financial records, sales, average dollar per transaction (ADT), profit & loss (P&L), payroll and scheduling.
Reviewed merchandising and inventory levels for promotional sets. Operations/Loss Prevention, verifying deposit and safe procedures, damage disposition and shipping/receiving/perishables. Recruitment, hiring and development of store staff.
Achieved #2 ranking in company for inventory shrink results, April 2013.
WORLDWIDE LIGHTING, Hayward, CA May 2011- October 2011
Warehouse/Inventory Management, Sales/Customer Service
Start-up wholesale lighting manufacturer growing from commercial accounts to lighting showrooms across the country and Canada along with e-commerce, my responsibilities included;
Inventory Management- Researched and implemented a product Bar Code system utilizing GS1 with Data Driver and excel. Compile specs. (dimensions, weight to complete data entry on GS1. Conduct bi-weekly physical inventories on 90-230 products in preparation to open e-commerce accounts with Home Depot, Lowe's and e-bay. Update active inventory in Quick Books and provide weekly inventory report
Warehouse Management- Reviewed inventory layout of warehouse in preparation for increased inventory to service e-commerce accounts. Design, research and implement shelving systems including forklifts through Big Joe to maximize warehouse space. Allocate required minimum inventories for products designated to Home Depot and Lowe's accounts. Work with owners to redesign packaging saving shipping costs, handling time and assist with inventory management and control costs.
Customer Service- Assist National Sales Manager as new Sales Reps. were hired. Interview and hire an assistant to focus on set-up of e-commerce accounts. Research and locate materials to complete custom orders on commercial accounts. Work with lighting showroom customers on orders and parts as needed and created a customer service log for returned goods authorization (RGA), parts and special orders. Process shipping claims, make collection calls and unload trucks.
STORAGE PRO, INC., Northern, CA August 2010- January 2011
Area Operations Manager in Training
Area operations manager hired to learn the operations of the storage Industry.
Sold storage solutions and packing supplies, presenting features and benefits of our properties to potential customers.
Conduct property audits to review all leases, tenant files for accuracy and collection efforts. Review and approve the auction processes as necessary.
Complete Facility Inspections to assure property conditions, security/safety systems and unit inventories are to standards.
Discuss Marketing and Merchandising ideas to improve occupancy and increase merchandise sales. Penske Rentals.
CVS PHARMACY, Stockton, CA April 2010- August 2010
Store Manager in Training, completed July 2010
J. C. DORFLER
Managed front of store personnel including cashiers and photo department.
Work with managers to organize warehouse, product push to sales floor and balance on hand inventory.
Assure compliance of direct sales reps and monitor shipping and receiving/perishables according to company guidelines.
Understanding of basic pharmacy procedures including HIPPA in accordance to customer privacy.
Coordinate weekly set-up and tear down of promotions, end cap priority and price adjustments.
THE PICTURE PEOPLE, Fairfield, CA June 2009- March 2010
Managed photography and sales staff of 14 including two assistant managers and senior photographer.
Analyze staffing and labor in relation to photo sittings making adjustments and generate sales.
Recruited, hire, train and complete smart action plans for 5 new hires and remaining staff.
Completed weekly observations on all staff to assure the Cycle of Service is to company standards.
Developed a mobile photography, marketing and telemarketing team.
Assisted with training for new location in Brentwood, CA
Garnered top 20 status out of over 180 Studios August- December 2009.
Exceed 3rd quarter sales plan at 114% and 4th quarter at 112% to achieve 2009 sales plan.
LAMPS PLUS, INC., Pleasant Hill, CA April 2005- June 2009
Managed a commissioned based sales staff of 12 and warehouse/merchandising display staff of 7.
Generate $4.5 million annual sales in a 10,000 sq. ft. location. Maintain Shrink below company average.
Exercised labor, cost and expense controls to company guidelines.
Successful recruiting, hiring and training of new personnel to achieve top in-store sales.
Assured weekly modules are completed and conduct daily sales/customer service compliance observations. Reviewed and implement visual merchandising requirements.
Assure vendor return goods authorizations (RGA) are processed and manage stock level reports to maintain inventory levels.
Provide lighting design assistance to designers, contractors and perform in-home lighting consultations.
Achieve management bonus through successful stock level controls.
Certified American Lighting Association specialist, August 2005. Blueprint reading.
SPORT CHALET SPORTING GOODS, Antioch, CA August 2004- April 2005
Managed 2 assistant managers, 10 department managers, staff of 70-90 employees. Recruit, interview, hire, train and administer disciplinary actions as necessary. Complete and present employee reviews.
Manage retail operations in a 45,000 sq. ft. location with $8.5 million annual sales including shipping/receiving and RGA processing. Assure price adjustment, recall/perishables, stock balance and transfer procedures are followed to company guidelines.
Review and implement monthly visual merchandising guidelines with merchandising manager to assure timely completion. Improve labor and cost controls to meet budget.
Achieve #1 score for company audit and shrink results in Northern CA.
Develop and promote 4 sales associates to department manager positions.
SALLY BEAUTY SUPPLY, Northern, CA September 2002- May 2004
District Sales Manager
Managed 10 retail operations and management staff in beauty supply locations generating $7.5 million in annual sales.
Oversee expense and cost controls including labor. Improve shrink results to meet company average.
Recruited licensed cosmetologists for store management positions and full/part time sales personnel.
Conducted monthly district meetings to review sales vs. plan, goals for item of the month, average sale.
J. C. DORFLER
Reviewed monthly merchandising guide for ordering and product placement.
Completed quarterly store audits to assure adherence of company policy and procedure.
Generated sales through salon delivery program and equipment sales.
Assisted with new store opening and complete 16 major sales floor resets.
Develop 3 assistant managers to store manager positions.
Generate additional $4000-6000 in monthly sales to a 6 store beauty supply chain.
BAG N’ BAGGAGE GROUP, Northern, CA August 1996- August 2002
District Sales Manager
Manage operations of 10 specialty luggage locations including P & L, cost controls, budgeting and labor.
Annual sales of $8.5 million selling fine luggage, leather goods and writing implements.
Recruit, hire and train management and sales staff to provide quality customer service in an upscale environment.
Complete monthly store audits to review personnel, merchandising, inventory and loss prevention.
Participate in 3 store acquisition and new store openings including recruiting, hiring, training and set-up.
Double digit increases 1996- 1998 while maintaining shrink below company average.
#1 District for sales increase in the company 1997.
Develop 5 assistants to store manager and 1 store manager to area manager positions.
CAMELOT MUSIC. Northern, CA February 1990- July 1996
District Sales Manager
Manage operations of 16 specialty entertainment locations with annual sales of $12 million.
Responsible for P & L, forecasting annual sales and developing store budgets including labor and controllable expense.
Complete monthly store audits to assure loss prevention and inventory controls are to company guidelines.
Participate in recruiting store management, assistants and sales staff. Hire, train and motivate staff to achieve sales goals.
Assure visual guidelines and product placement meets market demographics.
Review weekly and monthly new releases and develop presale program with quota per location.
Generate sales increases with addition of cut-outs, t-shirts, posters, accessories and local artist promotions.
Coordinate 3 acquisitions, 12 store remodel projects and 4 new store openings.
10- 20% sales growth 1991- 1994 while maintaining shrink below company average.
Train and develop 17 assistant managers to store manager positions and 2 store managers to district manager positions.
Research and present cost saving ideas implemented company wide.
CAMELOT MUSIC, St. Louis, MO August 1984- February 1990
Full-time sales associate August 1984. Promoted to MIT October 1984. Moved to St. Louis, MO July 1985. Promoted to manage at The St. Louis Galleria in June 1988, highest volume location in the District.
Appointed training manager for manager in training program and crew chief for new store set-ups.
Promoted to district manager in 1990 when the company made a 9 store acquisition in Northern CA.
10-20% sales increases 1985- 1990 while maintaining shrink below company average.
EDUCATION: Bachelor’s Degree, Business Administration- 1984
Lincoln Memorial University, Harrogate, TN
Associates Degree, Business Administration- 1982
Glen Oaks Community College, Centreville, MI