Sign in

Customer Service Security

Fruitland, MD
April 29, 2016

Contact this candidate


Craig L. Bonds

*** ********* ******* *****

Stevensville, MD 21666

Home: 410-***-****

Cell: 202-***-****


DoD Clearance: Top Secret Clearance


Over 15 years of Physical Security experience; Law Enforcement Operations; Emergency Response; Surveillance; Investigations; Intrusion Detection Systems (IDS); Antiterrorist Force Protection (ATFP); Negotiator; Contingency planning; Inspections; Training Administration; Excellent interpersonal and communication skills; Evidence Collection; Defensive Tactics; Crisis Management; CPR Certified; Weapons and Munitions qualified; Customer Service.; Leadership; Supervision; Report Writing; Computer Software: MS Word, Excel and Mail.


June 2015 - Present; 40 hours per week; Reception Access Specialist Site Lead, AdvantageSCI, Fort Meade, Maryland

Manage the day-to-day operations of the program. Provide facility access 24 hours every day and perform other related administrative processing support as required. Supervise and train site staff and ensure effective customer service. Receive and assist all visitors and employees with exceptional courtesy and professionalism. Provides physical security services and access control program management. Maintain appropriate automated and manual logs, journals, and computer databases. Enter information into the RAPIDS and DEERS systems. Create, execute and issue facility badging and the DoD Common Access Card (CAC). Responsible for providing security through the management of personnel access to restricted areas and facilities. Process visitor access in support of high visibility conferences along with the coordination of other visitor requirements in support of the security mission. Monitors overall physical security systems. Provide supervision, oversight, mentorship, and training of all company Reception Access Specialists, to include managing the scheduling of work hours and shifts to ensure that the below duties are performed in a timely and professional manner at all times. Monitor access into and from the DoDCAF, ensuring personnel identification throughout the production, issuance, and verification of identification media. Monitor compliance with DoDCAF established policies. Immediately notify appropriate representatives within the law enforcement entities, as designated, of any situation on or within the DoDCAF or immediate environs that may require law enforcement action. Conduct random inspection of items being carried into the facility by visitors and employees to check for prohibited items, such as personal electronic devices. Assist visitors and employees with directions for securing prohibited items in the lockable security containers. Monitor closed circuit television systems, intrusion detection systems, fire, and facility alarm systems. Maintain a daily log to record special orders and instructions, significant events and activities, important visits and visitors, customer comments and concerns, security concerns, and other observations pertinent to the management and security of the DoDCAF reception and access services. Performs duties associated with emergencies including operating emergency vehicles, directing traffic, and establishing crowd control. Conduct random inspections, maintain and control facilities, operate access control devices including metal detection equipment, turn stiles, x-ray equipment, computer terminals and portable as well as fixed communications systems. Attend weekly and monthly meetings as required.

April 2014 – Present; 36 hours per week; Armed Security Officer, Security Wall, IRS Facility, 5000 Ellin Road, New Carrolton, Maryland

Provide physical security support to client agencies within the buildings assigned. Determine the security necessary for each building tenant, including the specific types of devices, systems, or services that would most effectively mitigate the risks identified. Develop and promote positive working relationships with customer agencies and client personnel. Provide security guidance and support to customer agencies. Conduct inspections to assure compliance with contract specifications. Analyze complex problems and adopt reasonable courses of action quickly and calmly. Carry out surveillance and perform physical security inspections. Prepare informative reports to update management on all security matters and concerns. Provide procedural and operational direction and guidance in the accomplishment of the facilities physical security programs. Enforce and assure compliance with statutes, laws, building rules and regulations, and protect the civil rights of all persons on Federal property.

October 1996 – Present; 12 hours per week; Building Armed Special Officer, Centerra Group, G4S Security, Nuclear Regulatory Camp Springs, MD

Provide physical security to a federal facility. Monitor and react to emergencies, conducted inspections and perform facility perimeter patrol inspections. Respond to security violations, alarms, and other emergency situations. Ensure the protection of personnel, facilities, and property. Conduct search and secure of buildings and evacuating personnel during emergencies. Maintain law and order within the agency and prevent unauthorized access to the facilities. Analyze complex problems and adopt reasonable courses of action quickly and calmly. Carry out surveillance and performed inspections. Develop informative reports to update management on all security matters and concerns. Provide procedural and operational direction and guidance in the accomplishment of the facilities physical security programs. Prepare and update written inspection reports, post orders, special orders, access control procedures, standard operating procedures and guidance to contract security officers. Ensure all personnel comply with contract requirements.

Establish and maintained working relationships with federal, state, and local law enforcement personnel, Property Managers, Building Managers, Agency Technical Representatives, Security Officers, Designated Officials, and Project Managers. Attend scheduled meetings and provided specific designated building officers with required information relative to current and future contract security issues. Perform physical security inspections and audits. Review and evaluate administrative and operating programs for improvements and the elimination of negative trends and barriers that impede efficiency and effective mission accomplishment. Assess government and industrial facilities to identify their vulnerabilities to on-site intrusive inspections. Prepare written reports of incidents and provide recommended future security suggestions.

July 2007 -June 2009; 40 hours per week; Armed Special Officer, Knight Protective Security Service, White Oak Building, Capitol Heights, MD

Monitored and authorized entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises. Developed daily reports on activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences. Ensured information security management functions. Conducted daily analysis and the gather information for internal investigations. Coordinated complex executive meetings and recommend solutions to management.

July 2004 -June 2009; 40 hours per week; Armed Security Officer, Securiguard, National

McLean, VA

Provided physical security to all employees, contractors and other individuals who enter the building. Verified identification of individuals, escorted contractors to their location from maintenance repair, cleaning and other services. Conducted patrols inside and outside of the building. Monitored surveillance cameras and magnetometers located in hallways, garages, etc.


William Fleming High School, Roanoke, VA


Current Security Guard Certification until 12/2017

Current permit to carry a handgun until 122017

First Aid/CPR (Adult, Child & infant)

2014, Federal Protective Service (FPS), National Weapons Detection Program Training

Supervisor's Training

Maryland Handgun Permit

Special Police Officer/Guard

Monadnock Expandable Baton/Advance Training, Monadnock PR-24

Weapons: Certified 38 Caliber Revolver, 9mm Baretta & HNK 9mm, Ice Course Glock 17, 19 and .38

Pepper Spray Training

Certification of Basic Training Homeland Security National Weapons Detection

X-Ray Training, D.H.S. Certified, Virginia Armed and Unarmed Certified

Contact this candidate