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Sales Customer Service

Los Angeles, CA
April 29, 2016

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Amilkar Garcia

Amilkar Garcia **** W **th Place Los Angeles, CA 90018 323-***-****


To obtain a position where I am able to fully use my abilities in which include adaptability, excellent communication skills, ability to provide customer service with honesty and integrity that meets and exceeds the expectations of the client for the benefit and growth of the company.


TRENDnet Inc Torrance, CA

Regional Account Manager June 2015 – Present

Oversee Bid Desk and Deal Registration processes, updates, and outbound internal and external.

Build, maintain, and report weekly on pipelines for all TRENDnet product categories.

Work internally with various teams (Product Management, Sales, Planning, Buying, and more) to identify build plans based on the various pipelines.

Provide administrative support, as it relates to managing all contract vehicles

Provide support as it relates to all reseller recruitment, and specialty projects.

Collaborate with the entire Commercial Networking team, to ensure best practices and information are shared to maximize results and achieve goals.

Assist customers with all account related questions, issues, or concerns. Provide accurate, timely information to the customers regarding inquiries such as products, pricing, and quotes.

Recognize and escalate any and all critical issues regarding accounts and/or company policies to management immediately.

Provide positive reinforcement and constructive criticism to team members and escalate any issues as they arise.

Maintained a safe and clean work environment.

Increase Sales by 150% in a very diverse market.

Belkin International Playa Vista, CA

Sales Operations/Inside Sales June 2013 – June 2015

Established strong relationships and great communication with major accounts such Ingram Micro, Synnex, Tech Data, CDW, Target, Avnet, HP Direct, Zones, Insight, PC Mall, PC Connection majority having accounts in both USA and Canada including product managers, buyers, planners within Belkin and accounts.

Informing the buyers and general inquires of all new Linksys, Belkin, WeMo product launches and general technical advice, specifically for small business surveillance, home automation, networking infrastructure, synergy products.

Currently in constant communication with National Account Managers, Business Development Representatives, Business Development Managers, and Directors to assure that monthly sales goals are being met by assuring all open Purchase Orders are being fulfilled.

Constantly responding to emails, phone calls from the account reps and sales team asking for product information, availability, as well as always upselling new products and making the reps aware we strive to always provide the complete solution.

Manage and maintain monthly reporting on account performance. Share findings with the team as necessary by running reports in Oracle, HSOE, and Business Objects.

Express any concerns or abnormalities within the accounts to appropriate chain of command that being from the Sales Team or Sales Ops Management.

Resolved customer issues in a timely and thorough manner; escalated issues to manager as appropriate

Best Buy Culver City, CA

Home Theater Specialist /Lead Sales Associate August 2012 – October 2013

Exceeded sales and profit goals established by upper management

Built and establish strong relationships with new and returning customers with complex installations/purchases or first time buyers by providing accurate knowledge and demonstrating products functions and features all day long.

Developed and Executed business plans with managers by coaching my fellow peers

Maximized profits by always providing solutions to customer and minimized all returns by upselling different products.

Exhibited strong leadership skills and motivated sales team to perform their duties in excellent fashion as a result the store exceeded monthly, quarterly and yearly goals.

Managed and coordinated sales and training programs to fellow staff.

Provide knowledge and information about all of the products from various departments.

Maintain inventory count while matching with daily reports with Inventory System.

OS Plumbing Los Angeles, CA

Accountant / Office Manager July 2012 – January 2015

Answer and follow up with all incoming calls, emails, faxes to be routed to appropriate work order

Set up pay roll, banking information, emails, company website, phone service, work order contracts and database

for entire company

Assure all taxes, purchase orders, and payroll are paid on time with appropriate authorization

Deposit all funds to allocated accounts for processing

Set up website and marketing strategy to best target new customers for services and contracts

Assure plumbers are up to date with updating city codes, policy and procedures

Proficient in Intuit Payroll and Quickbooks

Verify all Bills of Lading with inventory count and payment history

Southern California Edison Rosemead, CA

Analyst Project Program 2 / Quality Control 1 March 2010 – March 2012

Create entire digital database from hard copy paper work for the Energy Management Assistance Program

Reconcile purchase orders with actual deliveries while doing actual physical counts of inventor with our vendors all over Southern California

Visit applicants home that enrolled with the program to assure there application and information gathered was accurate and correct

Assist management team with customer complains or discrepancies with work done by our vendors or contractors

Help develop digital field inspections by incorporating new tablet formats of handling all the paper work

Generate reports database using Microsoft Excel and Access while presenting usage with a Power Point to upper management

Washington Mutual / Chase Los Angeles, CA

Personal Banker / Teller / Office Manager June 2002 – October 2010

Establish new customers with products offered by the bank

Create, process, follow up, close all home loans from refinancing, new home purchase, loan modification.

Create retirement plans for customers with IRA, Money Market Accounts, Savings accounts, and investments options

Service every customers accounts with daily inquiries, transactions and disputes

Provide excellent customer service at all times no matter how high rate the customer

Verify all banking information W2, 1040 tax forms, all purchase orders for marketing events


While working at the bank was giving the prestigious award Premier Banker for the most productive, highest sales, and best customer service from entire district of about 1,500 employees

Edison California recognized as the most productive by constantly exceeding weekly goals of inspections and inventory counts

OS Plumbing was a great success while literally starting the company from nothing it has now become a very profitable family owned small business. Providing great and accurate service by first completing all internal office start up to perfect marketing location.

While still at Best Buy management and team depend on my great ability to sell products by having extensive knowledge of televisions and products. Have been rated #15 in top sales for the company in entire company and currently assist staying as the top ranked store as #1. Awarded from NAM’s and BDR’s on great success I am having within all the different accounts I have been working on.


California State University Northridge Northridge, CA

Liberal Studies Major

• Minor in Chicano Studies

Skills and Abilities

•Expert in both platforms with Windows and Mac OS system

•Expertise using FileMaker, Microsoft Excel, Word, Access, Outlook, Oracle, and HSOE

•Fluent speaker, writer, and reader in both Spanish and English

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