Customer Service Administrative Assistant

Marilyn Burke

***** ******** ******-*** ****, Michigan 48237

248-***-**** ~ 248-***-**** ************@*********.***

Skills

Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge,

Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multitasking,

Handle and made required travel arrangements, Attended board meetings, Facilitated

and managed meeting, Received bid proposals on behalf of the company, Store manager,

Ability to prioritize work and time management.

Professional Summary

Certified Administrative Assistant committed to quality performance, cognitive thinking and

management of organizational goals, possessing a strong desire to learn and grow professional.

Proficient in Microsoft Office and Adobe Photoshop, Effectively manage large amounts of

incoming calls, Provides excellent customer service for all internal and external customers by

using in-depth knowledge of company policies and procedures. Problem-solving skills.

Experience

The State of Michigan, Detroit, Michigan - Registration Support Specialist 2009-2012

*Address phone calls, took messages and circulate to the respective official.

*Ensured confidentiality of customer information is maintained.

*Completed, processed, checked, and keep track of payroll for staff.

*Maintained, sorted and kept files in proper place.

*Composed all reports and correspondences on behalf of the administrative manager.

The State of Michigan, Detroit, Michigan - Word Processor 2008- 2009

*Answered calls, received packages, managed inventory and office supplies.

*Responsible for the management and maintaining the file system.

*Extend advice to help the customers by using the organization’s products and services.

*Arranged all essential mail as per priority.

*Check the deadlines for all incoming requests and put the preliminary order

The State of Michigan, Detroit, Michigan - Administrative Assistant 2008-1999

*Prepared business documents using computer systems software’s such as word, excel, PowerPoint

*Arranged meetings corresponding with clients and management

*Making arrangements for training of new joiners and also of existing staff

*Ensuring confidentiality of staff and customers information

*Conducted research work, booking event venues, booking flights and transportation

A.J. Etkins Construction Company, Receptionist-Farmington Hills, Michigan-1999-1996

*Processed cash and credit payment rapidly and accurately.

*Responded to all customers inquires thoroughly and professionally.

*Answered and managed incoming and outgoing calls while recording accurate messages.

*Served as the main liaison between customers, management and sales team.

Education

DeVry University, Southfield, Michigan

Associate of Art, Graphic Design, Current

Dorsey Business Schools, Wayne, Michigan

Certification of Completion, Legal Administrative Assistant 1998

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