PAUL JACOBSON

**** ***** *** *

Richfield, MN *5423

652-***-****: cell

EXPERIENCE

****-**** ****** *******’ Bank, Bloomington, MN

Credit Card Officer

Direct all functions of the ICBA Visa business card, merchant, travel and gift card

programs.

* Make bank calls selling the business card, merchant, travel and gift card programs.

* Conduct sales presentation at UBB functions.

* Insure that all programs are in compliance.

* Underwrite credit lines for the Visa business card.

* Develop the Agent bank Visa Gift/Travel card program .

* Prepare annual budget and monthly board reports.

* Assist in developing marketing materials.

* Supervise office staff.

* Manages multiple relationships with service provides to ensure quality performance

and client satisfaction. Manages systems conversions and upgrades; customer

conversions. Assures system access and operational performance according to bank

policy.

* Ensures that the overall program is in compliance with VISA and Mastercard

regulations, and Dodd Frank.

* Supervises Credit card Merchant Representatives on account boarding, customer

problem resolutions. Investigates collections and claims; responsible for fraud

resolution and prevention.

1997-2005 Independent Community Banks of ND Bismarck, ND

Director of Card Services

Direct all activities of the Independent Banks Services, Inc credit card program, ATM and

VISA Checkcard member services program.

Market i_tech (Billings MT) ATM and Visa Checkcard programs to community banks in North Dakota.

Created a surcharge fee ATM network for community banks in North Dakota

Report to a 7-member Board of Directors for the Service Corporation and to the Independent Community Association Board of Directors.

Confer with Board of Directors when reviewing current services, developing new courses of action and setting policy.

Prepare annual budget, quarterly reports and Board of Directors reports and Board agendas.

Represent Independent Community Banks of ND at conventions and other meetings of business people and professional groups.

Conduct primary sales and marketing of bank services.

Coordinate workshops and seminars for member banks.

Mange over consumer 20,000 credit accounts utilizing Cardsource software.

Provide problem-solving and technical assistance to forty-eight credit card banks and their cardholders. Provided compliance assistance to the Agent banks.

Supervise office staff.

1997-1986 Community National Bank Grand Forks, ND

Branch Manager-managed installment loans, credit Card Program, second mortgage

Loans, new accounts.

Supervised branch bank personnel.

Conducted marketing: research/developed new bank products.

Provided extensive customer service; solicited new business.

Responsible for all building maintenance.

EDUCATION

University of North Dakota Grand Forks, ND

Bachelor Of Arts, Speech

MasterCard University Chicago, IL

Managing the consumer credit cycle

ICBA Bancard Marketing Workshop (Speaker) Chicago, IL

INTERESTS

Former President, University of North Dakota Trio Alumni (lobbied ND congressmen in

Washington, DC on behalf of the UND Trio program).

Committee member of the Independent Community Bank of America Bancard Merchant

and Card advisory group. 1997 to present.

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