Pamela Henn

**** **** **** * Abilene, KS *****

acukdi@r.postjobfree.com * 785-***-****

Customer Service Sales Management

Result driven Customer Service Sales Management with a proven ability to establish rapport with clients that leads to success. Strong organizational, telecommunication and listening skills. Customer service expert, courteous demeanor, sharp problem solver, inventory control and markdown and promotional procedures familiarity.

Work Experience

Floral Department Manager - June 2014 to January 2015 Hobby Lobby - Hays, KS

• Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints

• Monitor sales activities to ensure that customers receive satisfactory service and quality goods

• Inventory stock and reorder when inventory drops to a specified level

• Estimate consumer demand and determine the types and amounts of goods to be sold

• Plan and coordinate advertising campaigns and sales promotions, and prepare merchandise displays and advertising copy

• Experience with: cash registers, database software, desktop computers, fax machines, intercom and paging system.

Tile Installation Assistant - June 2012 to December 2014 FJH Enterprises - Plainville, KS

• Cut and shape tile to fit around obstacles and into odd spaces and corners, using hand and power cutting tools

• Lay and set mosaic tiles to create decorative wall, mural and floor designs

• Align and straighten tile using levels, squares and straightedges

• Measure and mark surfaces to be tiled, following blueprints

• Finish and dress the joints and wipe excess grout from between tiles, using damp sponge

• Mix, apply, and spread plaster, concrete, mortar, cement, mastic, glue or other adhesives to form a bed for the tiles, using brush, trowel and screed

• Apply mortar to tile back, position tile and press or tap with trowel handle to affix tile to base

• Level concrete and allow to dry

• Remove and replace cracked or damaged tile

• Install and anchor fixtures in designated positions, using hand tools

• Apply a sealer to make grout stain- and water-resistant

• Assist customers in selection of tile and grout

• Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment

• Experience with: builders’ levels, buttering trowels, caulking guns, chalk lines, chipping hammers, claw hammers, cold chisels

Pamela Henn

2276 Fair Road * Abilene, KS 67410

acukdi@r.postjobfree.com * 785-***-****

Front End Cashier - October 2011 to May 2012

Sam's Club - Salina, KS

• Receive payment by cash, check, credit cards, vouchers, or automatic debits

• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change

• Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners

• Greet customers entering establishments

• Answer customers’ questions, and provide information on procedures or policies

• Sort, count, and wrap currency and coins

• Experience with: belt conveyors, credit card readers, database software, desktop computers, handheld bar code scanners, laser printers, point of sale POS software Office / Sales Manager - January 2002-September 2011 A Pot Of Gold - Chapman, KS

• Determine price schedules and discount rates

• Review operational records and reports to project sales and determine profitability

• Prepare budgets and approve budget expenditures

• Direct clerical staff to keep records of export correspondence, bid requests, and credit collections, and to maintain current information on licenses, and restrictions

• Direct, coordinate, and review activities in sales and service accounting and recordkeeping, and in receiving and shipping operations

• Experience with: data entry software, inventory software, Microsoft Excel, Microsoft Office software

Education

Associate's Degree, Data Entry/Microcomputer Applications, General - July 1993 to June 1995 Brown Mackie College - Salina, KS

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