Customer Service Manager
Resume:
Fayetteville, N.C. *****
***********@*****.***
HERBERT LEE THOMAS, JR.
WORK HISTORY
January 2013- present McDonald’s Fayetteville, NC
Guest Services Department Manager
The Guest Service Department Manager is responsible for making sure Crew and Managers deliver a great customer experience. This manager makes sure sales promotions are done well, that service staff are trained in service and McCafe procedures, and the Front Counter, Drive-Thru, and McCafe areas are organized for the best service. The Guest Service Manager also is responsible for making sure the team meets service targets, such as Service Speed, Friendliness, and Accuracy
The main aim is achieving the high standards of McDonald’s™ in Quality, Service and Cleanliness, as well as the professional viability of the Company
The Guest Services Managers Responsibility’s are also to supervise personnel, to supervise the products and equipment, with the aim of achieving the high standards of Quality, Service and Cleanliness. The professional viability
March 2010 – January 2012 Unemployment Virginia
July 2007 – March 2010 Planittechnology Group Virginia Beach, VA
Warehouse Assistant/Shipping Clerk
Assist in inventory control.
Work with web-base program called Khameleon.
Deliver computers to state agencies throughout Virginia.
Ship computers to state agencies for Ferguson Enterprises.
Operated forklift and pilled jack.
July 2006 – July 2007 RGIS Virginia Beach, VA
Inventory Clerk
Aid in data collection.
Used hand-held technology proprietary to RGIS.
Inventoried items on sales floor, stock rooms, and warehouses.
December 2004 – July 2006 Life More Abundantly Fayetteville, NC
Direct Care Staff
Provide consistent, personal care & follow support plans.
Assist with hygiene, eating, & drinking while nutritional diet.
Support, safeguard, & enable individuals to live independently.
Work constructively & professionally with staff as an effective team member.
Establish & maintain a friendly, informative, professional relationship with family.
May 2003 – December 2004 General Dynamics Chesapeake, VA
Material Handler
Worked as a contractor, fire-watcher, duct worker, & electrical worker on navy ships
Read blue prints for building duct work on navy ship.
Able to build connectors for different computer equipment.
Able to wire-up transformer boxes on navy ship.
June 2001 – May 2003 Abacus Communications Virginia Beach, VA
Customer Service Representative
Answered phones for customer inquiries, billing questions, & complaints
Answered collection calls for delinquent or slow payees.
Excelled to team lead position.
September 200 – June 2001 Staff Mart Fayetteville, NC
Customer Service Representative
Answered phones for customer inquiries, billing questions, & complaints
Earned customer service course credits.
June 1997 – September 2000 US Army Ft. Bragg, NC
Unit Supply Specialist
Received, inspected, inventoried, loaded/unloaded installation supplies & equipment.
Operated unit level computers.
Prepared unit/organizational supply documents.
Maintained automated supply system for accounting of supplies & equipment.
Issued & received small arms.
Secured & controlled weapons & ammunition in security areas.
Scheduled & performed preventive & organizational maintenance on weapons.
Education
September 1993 – June 1997 Westover High School Fayetteville, NC
High school diploma
Training/Skills
CPI, First Aid, & Medication Certification. Microsoft Word, Excel, PowerPoint, Windows 98/XP, & Khameleon. UPS World ship & FedEx Ship Manager.
Honors
Army Service Ribbon, Field Sanitation Course, Expert Marksmanship Qualification
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