Engineer Technical Support

David B. Housel

*** ******** **** * *****, WI ***01

612-***-**** t ********@***.***

Senior Technical Support Engineer

A Recognized Expert in Semiconductors, Experienced in All Aspects of Equipment Support

Comprehensive experience in maintaining and repairing high-end semiconductor equipment for national clients. Proven expertise in manufacturing equipment. Capable of providing support and advice in an around-the-clock, high paced environment. Skillfully executes maintenance objectives to diligently repair equipment and strengthen relationships with clients. Hires, trains, and manages effective teams of technical professionals and engineers to develop new business and skillfully maintain equipment. Increases profits, productivity, operational quality, and safety through effective management skills.

CORE COMPETENCIES

Team Management t Semiconductors t Equipment Maintenance t Team Training & Certifications

Electrical Engineering t Satellite Maintenance t Printing Equipment Maintenance

Resource Management t Leadership t Interviewing & Hiring for Technical Positions

Service Centers t Client Relationship Management t Service Delivery t Communication

Engineering t Problem Diagnostics t Equipment Management

EXPERIENCES AND ACHIEVEMENTS

KLA-TENCOR, Milpitas, CA; Denver, CO; Dallas, TX; & Phoenix, AZ 1981 – 2016

A global, capital equipment company that supplies process control and yield management products.

Senior Technical Support Engineer 2001 – 2016

Provided expert advice and support to clients and fellow engineers while maintaining KLA-Tencor equipment. Traveled 40% of the time to provide clients with onsite diligent and skillful repairs.

Manager 1985 – 2001

Led and oversaw the maintenance operations of 16 plus engineers spread across two state offices. Oversaw the hiring, training, and certification processes to form an exemplary maintenance team capable of quickly repairing and maintaining equipment.

tDeveloped an effective training schedule to bring new engineers up to speed on best practices.

Senior Field Engineer 1982 – 1985

Recognized for providing excellent maintenance and was promoted to a senior position in the Denver, Co office.

tEstablished a remote service center to provide unparalleled support for regional customers.

Field Engineer 1981 – 1982

Provided critical support and maintenance for KLA-Tencor equipment for clients in the semiconductor industry. Skillfully maintained the Surfscan product line.

THE WALL STREET JOURNAL, Palo Alto, CA & Orlando, FL 1977 – 1981

A US news publication.

Production Engineer

Maintained complex satellite transmission equipment for sending and receiving digital copies of the journal to remote locations in the USA. Supported the operational capacity of the journal by maintaining and repairing the distribution equipment in the printing plant.

EDUCATION

Bachelor of Science in Electrical Engineering Technology, University of Central Florida, Orlando, FL

Associate of Science and Engineering Technology, Electronics, DeVry Institute, Atlanta, GA

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