FRANK W. McCAULEY
*** ****** **** ****** ** Madison AL 35757
CELL 509-***-**** acuk8l@r.postjobfree.com
OBJECTIVE
Secure a Service Director position with a quality company who values employees dedicated to
achieving the company objectives.
SUMMARY OF QUALIFICATIONS
Service Director with over 15 yrs of profitable management experience
Trusted manager with ability to motivate employees to excel and achieve company objectives
Excellent process oriented method of management exhibiting tireless energy
Operates with a “Hands on Management” style
Enjoys challenges and demonstrates problem solving abilities
Capable of positive interface with multiple brand manufacturers.
PROFESSIONAL EXPERIENCE
Serra Kia, Gardendale AL Oct 2015 – Mar 2016
Service Manager
Assumed management of a troubled store in all areas
Hired 7 Technicians and 1 service advisor (all achieved minimum training)
Brought high warranty down from over $600.00 to less than $450.00 12mo rolling
Trained Staff to increase Ratio of CP dollars over W dollars 30%
Bramlett Kia, Decatur, AL Oct 2014 – Oct 2015
Service Manager
Platinum Service Award 2014 – 15
Rank #7 CSI of SE Region
Autonation VW / Audi Spokane, Spokane, WA Jan 2013 – Sept 2014
Service Manager
Increased Labor gross 17% year over year 2013
Implemented training for all staff to achieve certification
Improved CSI to above regional benchmarks VW & Audi
George Gee Pontiac, GMC, Kia, Spokane, WA July 2011- Jan 2013
Service Manager
Increased c/p effective labor rate 16% and hours/ro to 2.4
Hired and trained service advisors
Nissan of the Eastside, Bellevue, WA June 2009 – March 2011
Service Manager
Increased technician count from 7 to 12 within first year of management
Developed and installed service department processes and procedures resulting in an average monthly gross profit increase of 35%
Converted warranty administration from sublet to in - house
Effective Labor Rate at 90% of Door Rate
Improved and maintained CSI at Regional Averages
Clyde Revord Motors (Buick, Pontiac, GMC), Everett, WA 2000 – Sept 2003
May 2006 – June 2009
Service Manager
Directed the Service operations for a 13 tech shop representing 3 franchises
Achieved increased CP sales to 2.5 hrs through proper service advisor training
Developed procedures to reduce customer comeback due to improper repairs
Implemented transition from a traditional dispatch system to Lateral Support
Relocated to Florida in 2003 for family reasons
Wells Fargo Home Mortgage, Pensacola, FL/Gulf Shores, AL Sept 2003 – May 2006
Sales Manager/Loan Officer
Trained in the processing of loan origination
Performed Mortgage origination work for first 9 months of employment
Promoted in 9 months to supervise 9 mortgage loan originators
Relocated back to Seattle area
Linda Tenney Toyota, Seattle, WA 1997 - 2000
Service Manager
Directed the efforts of a16 tech shop performing work on 75 cars a day
Initiated programs to reduce a high technician turnover problem
Maintained proper warranty costs per unit to avoid manufacturer audits
Rob Larson Toyota/Chrysler Plymouth, Tacoma, WA 1994 – 1997
Service Manager
Assumed management of a turnaround operation
Hired new staff and increased tech count from 6 to 9 in first year
Trained service advisors resulting in 2.75 hrs /ro customer paid labor
SPECIALIZED TRAINING
Certified Nissan/Toyota/GM/Kia Service Management training
Attended some Atcon training
EDUCATION
North Central High School, Spokane, WA - Graduate