Customer Service Accounts Payable

KHAMI MOONILAL

** ******** ***** **********, ** L4L 3C4 416-***-**** **********@*****.***

Office Administrator Customer Service Procurement

A Recognized Expert in Office Management & Customer Service, Experienced in All Aspects of Service Delivery

An articulate, detail oriented, and capable professional credited with combining disparate internal controls, a sound background in reconciliation, ardent skills in administrative, customer service, and purchasing expertise to deliver substantial revenue growth in highly competitive business markets. Constantly evolving accounting processes and technologies with precise, sound judgment and decision-making skills. Experienced in A/P processes and managing inventory control. Routinely recognized for delivering insightful analysis, inspirational leadership and demonstrating strong personal character. A “problem solver” by nature with the ability to see the “big-picture,” including the end to end business impacts. A driven, and responsive leader who meets challenges head-on and has attained credibility for getting results. Team player adept in both hands on and leadership roles as dictated by corporate circumstances and resources.

Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable and accrued expenses.

Team leadership, handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Exceeding Trade show sales expectations.

CORE COMPETENCIES

Office Management

Cost Accounting

Cash Flow Maximization

Strategic Planning/Analysis

Management Reporting

Customer Service

Records Management

Competitive Intelligence

Staff Development & Training

Process Analysis & Improvement

Problem Solving

Expense Reduction

Inventory Control

Administrative Support

Operational Analysis & Support

EXPERIENCES AND ACHIEVEMENTS

LIBMAN & COMPANY/ A DIVISION OF CORONA JEWELLERY Toronto, Canada Aug 2015 – Present

Customer Service Representative

tAccountable for Order enter/ Data entry, developing sales and an entire division of business, including representative/sales force.

tLiable for Territory management, marketing product development, customer service, including fielding customer queries.

tSkillfully handle customer inquiries, complaints, billing questions and processing upset customers, conflicts and challenging situations.

tResponsible for packaging, preparation and invoicing of shipments. Processing all repairs and credit notes

DALUMI DIAMONDS CANADA Toronto, ON Nov 2014 – Jun 2015

Office Administrator

tEfficiently handled the tasks of receiving, processing and invoicing customer orders in an accurate manner for optimal results.

tPlayed a key role for managing and organizing shipping documents and procedures for domestic and international shipments.

tProcessed daily transaction reports, bank statement reconciliation, accounts payable ensured timeliness and accuracy of information.

tCollected accounts receivable and liaised with staff/colleagues from global offices and departments. Effectively posted customer payments by recording cash, checks, and credit card transactions.

MASTER-DESIGN JEWELLERY/ DIVISION OF MARTINROSS GROUP INC., Toronto, ON Oct 2009 – Oct 2014

Customer Service

tSuccessfully managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

tDelivered processed, complaint resolution, territory management, quoted prices, credit terms and other bid specifications.

tLiable for order entry, packaging, processing invoices, credits and consignment goods.

tExcellent ability using Quickbooks, AS400, Magic info system, Microsoft dynamics Nav and Fantasy Program.

ARTISTIC FASHION JEWELLERY/ DIVISION OF MARTINROSS GROUP INC., Toronto, ON Oct 2003 – Oct 2009

Purchasing

tManaged inventory control and accounting processes in order to support efficient operations, accurate inventory valuation and proper recording within the general ledger. Setting up new products, Bill of Material and generating bar codes.

tOpened and assigned new client accounts. Coordinated approval processes of all accounts payable invoices.

EDUCATION

Business Administration Certificate

School of Practical Accounting (Trinidad & Tobago)

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