Senior Business Analyst
Resume:
KaranSuresh
Bhatia
acuk1k@r.postjobfree.com
Work Authorization :
U.S (Citizen)
India (Overseas Citizen)
PERSONAL STATEMENT
Experience in the Energy & Utilities domain with a main focus on hypothesis formulation, insight generation & exploratory data analysis
WORK HISTORY
EXL(Inductis) Noida
January 2016 -
Present
Senior Business Analyst
o Complaint Forecast Support : Worked on an 8 week onshore project in Manchester(England) in order to identify key variables which were to be treated as candidates for complaints and hence help the onshore team to improve the current model of complaints forecast
o Correlation Calculator : As a part of the above project, a correlation calculator was created using traditional modelling tools and techniques like SAS, ARIMA, Regression EXL(Inductis) Noida February 2014 - December
Business Analyst 2015
o Contact and complaint analysis (for an energy leader based in UK)- Analyzed the contact and complaint behavior of customers with respect to different events and check their satisfaction levels by NPS scores given o Customer satisfaction Analysis- Analyzed how the satisfaction of a customer relates to their behavior and organizational events combined and hence to effectively make changes so as to make least changes in customer satisfaction levels o Complaint Propensity Model- Calculated the propensity of a customer to complaint on the basis of his/her attributes and organizational journey and hence be able to predict and take proactive measures to prevent the same. Helped reduce the complaints by 16% in a year
o Digital Transition Model : Invited to client location in London(England) for 3 weeks to set up a robust model in order to improve the digital experience of customers and increase digital engagement
EDUCATION
National Institute Of Technology, Kurukshetra June B.Tech, Mechanical Engineering 2013
SKILLS & EXPERTISE LINKS
Hadoop Microsoft Excel www.linkedin.com/in/karan-bhatia- Microsoft
SAS
a8b034b8
PowerPoint
SQL Tableau
Teradata
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