To contribute to an organization in need of a matured Individual with good hardware, software, Networking and Security Knowledge. Good problem solving skills and very quick to come up with solutions to problems.
Associate of Applied Science in Computer Information system. A+ certified N+ certified, Microsoft Technical Associate (MTA), Completed Networking certification course, S+ certified 1800 hours of hardware and software training. I am currently enrolled in a Certified Ethical hacker program. (A+, N+, S+, MTAS, AAS.)
DELL Notebook Certified, DELL PC certified, DELL Network Certified.
KNOWLEDGE With Experience and training I am highly Knowledgeable and skilled with the following:
Microsoft Operating Systems (Windows XP, Windows 7, Windows Vista, Windows 8
LAN/WAN, VPN, TCP/IP, DHCP. Networking tools – SNMP tester, networking freeware
Solving skills, Ability to test and deploy software packages, hands on experience on
Deployments and support with server/system. Technical information on Microsoft soft
Products Configuration of Pro surface tablets, Windows 2003, 2008 servers.
Power and network cable tester. Crimp tool, punch down tool Routers and switches.
Active Directory, Installation, maintenance Access and configuration (IMAC) .
Print migration tools, Knowledge of RDP connections and sessions. Office products,
DELL December 2014 – Present. TIER 2 and TIER 3 (IMAC)
Deployment and imaging of laptops and Pcs in the environment.
Installation of software’s and peripherals in the Heart Center.
Providing user level technical Support to end users.
Migration of Printer and Data using the provided software and tools
Documentation and update of KB notes for the ministry.
Email configuration outlook – moving .pst files on network.
Updating software’s with current patches and update
Remote session to assist home users and End users away from their Domain
Closing and documentation of tickets using the SNAP systems
Verification of ports and IP address for devices on the network.
Moving of data on the network using networking tools
Test and deployment of new applications in the environment.
Escalation of priority tickets also attending to break and fix tickets .
TKO Graphix March 2014 – December 2014. IT ASSISTANT
Installing and Configuring Computers
Assists with Implementation of New servers and technology
Provided user level technical Support for end users, computers, and printers.
PC Maintenance - Virus scans, Installing new hard drives, adding memory and computer repairs.
Phone system support VOIP services
Email configuration ( outlook /google Account )
Terminating of RJ 45 cables, wall jacks, and network jack.(568B)
Adding user and roles on windows server
Resolving /assigning IP issues on network.
Maintenance and configuration of network Printers
Installation of CCTV and remote viewing access
Support of Mobile Equipment s and devices
Ordering and Receiving hardware Parts from Vendors
Hardware Upgrades, troubleshooting and repairs.
Managing and running of cables in needed locations.
Monitoring Data panels /network panels
Mur Tech Jan 2014- Desktop Tech
Imaging of Desktops and laptops (deployment)
Installing hardware and software programs for PC
Troubleshooting and repair of systems
Adding user account to Pc
Setting up new laptops and desktops with user accounts.
Adding Networking devices online.
Setting up network drives on Computers
Provided end user customer support to clients
ENTERPRISE HOLDINGS (Agent) (2012-2015) (part time Job)
Inventory of Rental Cars for the Company.
Auditing and Monitoring of Rental Cars and client property.
Data entry of mileage on rentals
Data Entry of damage report and resetting of client tickets.
ALLSTATE (Claims Specialist) (2007-2010)
Completed Next Gen Training program
Assisted members of the company with setting up first notice of loss.
Responsible for handling and closing up claims that were handled in the Indianapolis express office.
2 times express yourself award winner for distinctive performance and Customer experience Commitments.
Completed online courses to improve computer and software skills with the company.
HP (Hardware Tech) (2005-2007).
Attaching memory cards, ESATA cables, and CPU fans to the AT motherboards.
Attached hard drives and CD-drives to the central processing systems.
Installation of Microsoft office programs to the central processing systems.
Pretest of all computers before it was shipped out of the warehouse.
Attached serial numbers, tags, and stickers to operating systems.
Configuration of all systems hardware’s to function with the PC
Help desk. (AAA) (2004-2005).
Directed preventive and unit level maintenance on Window XP computers and company software’s.
Applied customer service skills to members who called in to check on Tickets
Coordinated office meetings and assisted with hardware issues
Updates of software’s diagnosis of hardware failure during uptime.
I am highly effective in motivating, coaching and helping others. I also enjoy the process of developing junior professionals. Motivated speaker also known to have good reputation and distinctive customer service with a good IT background.