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Customer Service Technical Support

Indianapolis, IN
April 28, 2016

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**** ********* ***, ************, ** 46241. 317-***-****


To contribute to an organization in need of a matured Individual with good hardware, software, Networking and Security Knowledge. Good problem solving skills and very quick to come up with solutions to problems.


Associate of Applied Science in Computer Information system. A+ certified N+ certified, Microsoft Technical Associate (MTA), Completed Networking certification course, S+ certified 1800 hours of hardware and software training. I am currently enrolled in a Certified Ethical hacker program. (A+, N+, S+, MTAS, AAS.)

DELL Notebook Certified, DELL PC certified, DELL Network Certified.

KNOWLEDGE With Experience and training I am highly Knowledgeable and skilled with the following:

Microsoft Operating Systems (Windows XP, Windows 7, Windows Vista, Windows 8

LAN/WAN, VPN, TCP/IP, DHCP. Networking tools – SNMP tester, networking freeware

Solving skills, Ability to test and deploy software packages, hands on experience on

Deployments and support with server/system. Technical information on Microsoft soft

Products Configuration of Pro surface tablets, Windows 2003, 2008 servers.

Power and network cable tester. Crimp tool, punch down tool Routers and switches.

Active Directory, Installation, maintenance Access and configuration (IMAC) .

Print migration tools, Knowledge of RDP connections and sessions. Office products,

DELL December 2014 – Present. TIER 2 and TIER 3 (IMAC)

Deployment and imaging of laptops and Pcs in the environment.

Installation of software’s and peripherals in the Heart Center.

Providing user level technical Support to end users.

Migration of Printer and Data using the provided software and tools

Documentation and update of KB notes for the ministry.

Email configuration outlook – moving .pst files on network.

Updating software’s with current patches and update

Remote session to assist home users and End users away from their Domain

Closing and documentation of tickets using the SNAP systems

Verification of ports and IP address for devices on the network.

Moving of data on the network using networking tools

Test and deployment of new applications in the environment.

Escalation of priority tickets also attending to break and fix tickets .

TKO Graphix March 2014 – December 2014. IT ASSISTANT

Installing and Configuring Computers

Assists with Implementation of New servers and technology

Provided user level technical Support for end users, computers, and printers.

PC Maintenance - Virus scans, Installing new hard drives, adding memory and computer repairs.

Phone system support VOIP services

Email configuration ( outlook /google Account )

Terminating of RJ 45 cables, wall jacks, and network jack.(568B)

Adding user and roles on windows server

Resolving /assigning IP issues on network.

Maintenance and configuration of network Printers

Installation of CCTV and remote viewing access

Support of Mobile Equipment s and devices

Ordering and Receiving hardware Parts from Vendors

Hardware Upgrades, troubleshooting and repairs.

Managing and running of cables in needed locations.

Monitoring Data panels /network panels

Mur Tech Jan 2014- Desktop Tech

Imaging of Desktops and laptops (deployment)

Installing hardware and software programs for PC

Troubleshooting and repair of systems

Adding user account to Pc

Setting up new laptops and desktops with user accounts.

Adding Networking devices online.

Setting up network drives on Computers

Provided end user customer support to clients

ENTERPRISE HOLDINGS (Agent) (2012-2015) (part time Job)

Inventory of Rental Cars for the Company.

Auditing and Monitoring of Rental Cars and client property.

Data entry of mileage on rentals

Data Entry of damage report and resetting of client tickets.

ALLSTATE (Claims Specialist) (2007-2010)

Completed Next Gen Training program

Assisted members of the company with setting up first notice of loss.

Responsible for handling and closing up claims that were handled in the Indianapolis express office.

2 times express yourself award winner for distinctive performance and Customer experience Commitments.

Completed online courses to improve computer and software skills with the company.

HP (Hardware Tech) (2005-2007).

Attaching memory cards, ESATA cables, and CPU fans to the AT motherboards.

Attached hard drives and CD-drives to the central processing systems.

Installation of Microsoft office programs to the central processing systems.

Pretest of all computers before it was shipped out of the warehouse.

Attached serial numbers, tags, and stickers to operating systems.

Configuration of all systems hardware’s to function with the PC

Help desk. (AAA) (2004-2005).

Directed preventive and unit level maintenance on Window XP computers and company software’s.

Applied customer service skills to members who called in to check on Tickets

Coordinated office meetings and assisted with hardware issues

Updates of software’s diagnosis of hardware failure during uptime.

I am highly effective in motivating, coaching and helping others. I also enjoy the process of developing junior professionals. Motivated speaker also known to have good reputation and distinctive customer service with a good IT background.

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