Customer Service Human Resource
Resume:
Dear Human Resource Director:
Attention to HR Department
I would like to express my sincere interest in employment with your corporation. As a highly motivated and energetic person, I welcome the opportunities to enhance my employment skills with your corporation. I have enclosed my resume as a first step in exploring the possibilities of employment.
After you had an opportunity to review my resume, I would appreciate the chance to personally present myself. I look forward to hearing from you soon.
Sincerely Yours,
Cynthia Hines
Cynthia Hines
Cynthia R. Hines
14603 Greenview
Detroit, MI 48223
**********@*****.***
OBJECTIVE: Human Resource Assistant position assists with the administration of the day-to-day operations of the human resources functions and duties to utilize.
EDUCATION: Davenport University Dearborn, Michigan
Dean List’s Recipient GPA 3.56 Bachelor in Marketing/Business Administration 5/2004
DeVry (Keller) University Southfield, MI
Master Degree in Human Resource GPA 3.6
Business Administration 06/2016
National Society for Leadership & Success (NSLS), Vice-President-LTU Chapter, MI 01/2015-Present
Started from the setting of the Chapter at the University, having gone through the communication and leadership training the operations are to start from January 2016.
EMPLOYMENT:
DMC Group Construction, Inc Detroit, MI
Business Administration & Human Resource Assistant 09/25/2015-Present
Maintains employee information by entering and updating employment and status-change data.
Provides secretarial support by entering, formatting, and printing information; organizing work; answering the telephone; relaying messages; maintaining equipment and supplies.
Handle multi project hat had to be completed by deadline frequently
Welcomes new employees to the organization by conducting orientation.
Provides payroll information by collecting time and attendance records.
Submits employee data reports by assembling, preparing, and analyzing data.
Welcomes on-site visitors; determines nature of business; directs and/or answers questions appropriately
Performs activities related to payroll, including collection of payroll vouchers, payroll records, and payroll warrant distribution for faculty, staff, and student assistants.
Maintains monthly department meeting calendar, conference room, and other department schedules.
Types and prints fax cover sheets, memos, correspondence, reports, fliers, signs, and other documents. Composes and prints fax cover sheets, memos, correspondence, reports, fliers, signs, and other documents.
Organizes mailings and other forms of communication and publicity.
Maintains office equipment and machines and assists users; sends faxes and retrieves and routes incoming faxes.
Maintains files, such as personnel files, absence reports, and other employment records, for the department.
Coordinates activities related to recruitment of faculty, staff, and students.
MetLife/Contract with Manpower Southfield, MI
Group Insurance Administrator/ Human Resource Assistant 08/27/2014-05/29/2015
Processed numerous classifications of life insurance forms
Schedules examinations by coordinating appointments.
Provides payroll information by collecting time and attendance records.
Submits employee data reports by assembling, preparing, and analyzing data.
Maintains employee information by entering and updating employment and status-change data.
Provides secretarial support by entering, formatting, and printing information; organizing work; answering the telephone; relaying messages; maintaining equipment and supplies.
Coordinated and assigned daily workflow queues to other team members
Called General Motors retirees to verify any discrepancies made on their beneficiary forms
Updated several systems to reflect any changes made during calls to GM retirees
Drafted address change documents for retirees
Uploaded and downloaded documents and forms to network drives for team members to review
Mailed and reviewed letters to go out to Ford and GM retirees
Handle multi project hat had to be completed by deadline frequently.
Google/Genpact Ann Arbor, MI
Ad Specialist 09/01/2013 -04/2013
Received inbound customer service calls and guide customers through account set up and management, ad management, payment, technical troubleshooting and resolutions to problems.
Strong Technical Skills – Internet savvy, able to quickly learn customer software applications, and experienced in various software programs and online applications
Ability to understand and support a variety of products and services
Strong problem-solving skills – able to investigate and follow up appropriately
Self-motivated to continuously learn and adapt
Excellent ability to communicate with customers on the phone and by email
Ability to drive value through seeking solutions and resolutions to complex issues
Comfortable with a rapidly-changing environment
Office Team/ Contract with Homedics, Inc. Clinton Commerce Township, MI
Customer Service Representatives 12/2012-03/2013
Ability to deliver outstanding customer service in respond to, handle resolve customer inquiries
Provide customer billing questions with product and service information
Process warranty information and product knowledge
Identify and escalate customer issues
Ability to deliver outstanding customer service
Strong empathy skills, and the ability to problem solve
Ability to multi-task, and attention to detail
Negotiation skills, while with a positive dynamic personality
Ability to adapt to a fast-paced environment
Bartech Group /Contract Xerox, INC Southfield, MI
Pension Benefit Specialist 04/2012-12/2012
Respond to, handle and resolve customer inquiries
Provide customers with product and service information
Process orders, forms and applications
Identify and escalate customer issues
Handle customer billing questions
Ability to deliver outstanding customer service Updated several systems to reflect any changes made during calls to GM retirees
Drafted address change documents for retirees
Uploaded and downloaded documents and forms to network drives for team members to review
Mailed and reviewed letters to go out to Ford and GM retirees
Dialogue Marketing Troy, MI
Customer Service Representatives 10/2009-07/2011
Duties include answering telephone call inquiries and promoting an organization's products and services.
Responsible for researching, resolving complaints to ensure customer retention and satisfaction.
Basic Customer Service calls including; billing, address change, simplistic tech support and general plan detail.
Maintain a quality monitoring score of 85% or greater.
Provide professional end-user support via telephone, email, or desk side
Provide restorative or maintenance actions to resolve end-user problems
Responsible for ensuring systems are configures properly
Tracked incidents and calls, including but not limited to entering data into the database timely and accurately
Rockland Corporation Troy, MI
Account Executive DTE Energy/ATT Campaign 10/2008-4/2009
Technical knowledge of qualified and non qualified plans.
Demonstrated in depth advanced in Excel knowledge.
Training 3 new employees a week to visited Business-to Business to enroll in a price protection program
Ability to manage complex projects; strong communications skills committed to working in a team environment.
Payroll and HRIS experience a plus experience and report writing a plus.
Resolve plan issues with outside vendors.
Performance compliance testing in Different
Provide information for annual audits.
Managed multi-line phone systems efficiently ensuring customer satisfaction.
Handled multiple tasks simultaneously in a fast paced environment meeting all required deadlines.
Serviced customers in a professional manner providing a pleasant atmosphere on a daily basis.
Resolved student concerns and acted as liaison between student, and admissions representatives.
Center City Communications, LLC Southfield, MI
Customer Services Manager 9/2006-10/2008
Data entry or performance records and filing
Assist with HR project, and HR Training Programs
Generated and disbursed payroll checks to employees.
Provide customer inquiries and quality of care issues via telephone, internet, written correspondence or in person
Up-date membership information follow-up with customer problems and provided a monthly spreadsheet of their bill
Motivate employees to increase productivity, self-esteem and energy level through verbal communication and positive attitude.
Resolve problems and complaints from customers, participants, and subordinates
Verification of 1-9 immigration and social security numbers for accuracy, medical, dental, life, and voluntary benefits,
Data entry of new employee information and maintenance of current or terminate
.
AREAS OF KNOWLEDGE AND SKILLS:
Microsoft Word/Excel Data Entry Telemarketing Marketing Research
Payroll Records Administration PageMaker Strategies Marketing Microsoft Windows 40 wpm Human Resources Customer Service WordPerfect 5.1, 6.0 Billing Time Management Supervisory Public Relations
Consumer Behavior Client Relations Bookkeeping
References upon request
Contact this candidate