Turnersville, NJ *****
Phone 609-***-****
Home: 856-***-****
Work: 610-***-****
E-mail: acujyz@r.postjobfree.com
Matthew M. Stavola
Objective
To obtain a network engineering position in the Philadelphia, Delaware or Southern New Jersey area.
Education
8/2005 to 12/2006 DCCC Media, PA
1/2007 to 5/2008 Peirce College Philadelphia, PA
Associate’s of computer science – Information Technology
9/2008 to 1/2011 Peirce College Philadelphia, PA
Bachelor’s of Computer Science - Information Technology
Job Skills
Extensive network knowledge for hosted VoIP
Extensive knowledge of SIP and SIP trunks for analog PBX
Salesforce CRM and Remedy ticket system
CISCO routers and switches (800, 2431 IAD, 2900, 3900, 7900 series)
CISCO Call manager
Adtran Total Access routers, Edgemarc T1 and Ethernet Routers, Edgewater and Netvanta switches, Grandstream GXW 4000, HT700 series, SPA 2012, PAP2T and 8000
PPP and PRI/ISDN circuits
MPLS and VPLS circuits
VLANs in a large switch envoirnment
Management information systems--MIS (SAP R/3)
Network troubleshooting (Voice and Data)
Polycom, Cisco, Mitel and Linksys IP phones
POTS and DSL service
Cabling (Ethernet and fiber)
Microsoft 2003 server Active Directory
Windows 2000, XP Pro, Server 2003, Vista, and Windows 7
Work experience
10/2016 to Present
Broadview Networks
Network Technician King of Prussia, PA
Officesuite and Dedicated repair support
oTroubleshoot IP telephony equipment
oWork with ISP and T1 partners cross-country
oConfigure and design SOHO (home) and office LANs to work on a hosted VoIP platform
oTroubleshoot RTP traffic issues to determine voice QoS issues.
oUse and troubleshoot BGP and IP SLA to perform failover using an off-net internet provider
oConfigure Mitel, RCA and Polycom IP phones on an existing network
oAnalyze voice network traffic Empirix software
oConfigure numbers and troubleshooting on Metaswitch
oTickets and project updates using NeTkT (Customized version of Remedy ticketing system.
oTroubleshooting data/voice network issues
oHandled high volume tickets from 35-50 a day
1/2010 to 9/2015
XTel Communications
Network Technician Marlton, NJ
IP telephone and SIP trunk support
-Onsite and remote support
oTroubleshoot IP telephony equipment
oWork with ISP and T1 partners
oConfigure and design SOHO (home) and office LANs to work on a hosted VoIP platform
oTroubleshoot RTP traffic issues to determine voice QoS issues.
oSet up VPLS tunnels with ISP partners to connect Media Gateway to CPE(s)
oConfigure Cisco and Polycom IP phones on an existing network
oRun T1 extension
oAnalyze voice network traffic using Empirix software
oSecurity and 911 audits
oTickets and project updates using Salesforce CRM
oTroubleshooting data/voice network issues
Install CPE equipment
oSet up onsite equipment
oMoved CO lines
oRunning cable
oCross-connects to analog/VoIP PBX systems
Set up PBX for Hosted VoIP
oTroubleshooting call path set up
oTroubleshooting call issues
Network troubleshooting
oT1
oPOTS
oPPPoE
oPRI/ISDN
oCAS T1
Set up ISP connection to core network
Network designing for VoIP implementation
Syslog debugging for CPE equipment
7/2008 to 3/2009
Alteva Philadelphia, PA
VoIP Engineer
IP telephone and remote support
oTroubleshoot IP telephony equipment
oWork with ISP and T1 partners
oConfigure and design SOHO (home) and office LANs to work on a hosted VoIP platform
oTroubleshoot RTP traffic issues to determine voice QoS issues.
oSet up IPSec tunnels between Edgemarc routers
oConfigure Cisco and Polycom IP phones on an existing network
oRun T1 extension
oAnalyze voice network traffic
Onsite VoIP implementation
oimplementing VoIP platform on existing network
oSet up Voice VLAN over Cisco and Edgewater VLAN and non-VLAN switches
4/2007 to 7/2008
Rohm and Haas – (Worlco) IT Security Administrator
Grant read/write, read only, and filtered permissions access on in a global company in a Windows environment to:
oFolders
oShared servers
oAD and Portal groups
oSecured intranet sites via Microsoft Frontpage
oSupport for Level 1/Tier 2 security in Mumbai
Disable, create, and extend user accounts in Active Directory, Global Logon Repositories, Lotus Notes Domino Administrator, and SAP (Production and Break/Fix accounts)
Create Mailing Lists and user mailbox accounts in Lotus Notes
Weekly audit of Business Warehouse user accounts in SAP as well as spotcheck other various SAP clients
Process Business Warehouse invoices in SAP
Support for company’s External Website.
2/2006 to 3/2007 King of Prussia, PA
ICG Commerce- Customer Service Specialist- Goodyear
Answering medium volume of calls
Troubleshooting and classifying order issues from plant to vendor level
Repair mapping errors
Recreating requisitions in Ariba
Routing requisitions to buyers
Answer Ariba user questions (composition, etc.)
Collect supplier information for company database
2/2006 to 3/2006 Careers USA Malvern, PA
Becket & Lee Attorneys at law-Temp
Filing bankruptcy claims with nationwide bankruptcy courts
Files sent in a PDF/RDF format
10/2005 to 12/2005 DCCC Media, PA
Academic Computing Services- Lab Assistant
Troubleshooting hardware, software, & printer problems
Institute drive changes
Perform printer maintenance
Answer student questions
10/2005 to 1/2006 Best Buy Springfield, PA
Computer Department- Sales Representative
Seasonal help
Certifications and Awards
CompTIA A+ IT Technician (2006)
3.66 GPA: DCCC (Presidential List)
3.07 GPA: DCCC (Honors)
3.3 GPA: Peirce college (Honors)
CCNA
References
Available upon request