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Customer Service Information Technology

Location:
Blackwood, NJ, 08012
Posted:
April 28, 2016

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Resume:

**** ****** **

Turnersville, NJ *****

Phone 609-***-****

Home: 856-***-****

Work: 610-***-****

E-mail: acujyz@r.postjobfree.com

Matthew M. Stavola

Objective

To obtain a network engineering position in the Philadelphia, Delaware or Southern New Jersey area.

Education

8/2005 to 12/2006 DCCC Media, PA

1/2007 to 5/2008 Peirce College Philadelphia, PA

Associate’s of computer science – Information Technology

9/2008 to 1/2011 Peirce College Philadelphia, PA

Bachelor’s of Computer Science - Information Technology

Job Skills

Extensive network knowledge for hosted VoIP

Extensive knowledge of SIP and SIP trunks for analog PBX

Salesforce CRM and Remedy ticket system

CISCO routers and switches (800, 2431 IAD, 2900, 3900, 7900 series)

CISCO Call manager

Adtran Total Access routers, Edgemarc T1 and Ethernet Routers, Edgewater and Netvanta switches, Grandstream GXW 4000, HT700 series, SPA 2012, PAP2T and 8000

PPP and PRI/ISDN circuits

MPLS and VPLS circuits

VLANs in a large switch envoirnment

Management information systems--MIS (SAP R/3)

Network troubleshooting (Voice and Data)

Polycom, Cisco, Mitel and Linksys IP phones

POTS and DSL service

Cabling (Ethernet and fiber)

Microsoft 2003 server Active Directory

Windows 2000, XP Pro, Server 2003, Vista, and Windows 7

Work experience

10/2016 to Present

Broadview Networks

Network Technician King of Prussia, PA

Officesuite and Dedicated repair support

oTroubleshoot IP telephony equipment

oWork with ISP and T1 partners cross-country

oConfigure and design SOHO (home) and office LANs to work on a hosted VoIP platform

oTroubleshoot RTP traffic issues to determine voice QoS issues.

oUse and troubleshoot BGP and IP SLA to perform failover using an off-net internet provider

oConfigure Mitel, RCA and Polycom IP phones on an existing network

oAnalyze voice network traffic Empirix software

oConfigure numbers and troubleshooting on Metaswitch

oTickets and project updates using NeTkT (Customized version of Remedy ticketing system.

oTroubleshooting data/voice network issues

oHandled high volume tickets from 35-50 a day

1/2010 to 9/2015

XTel Communications

Network Technician Marlton, NJ

IP telephone and SIP trunk support

-Onsite and remote support

oTroubleshoot IP telephony equipment

oWork with ISP and T1 partners

oConfigure and design SOHO (home) and office LANs to work on a hosted VoIP platform

oTroubleshoot RTP traffic issues to determine voice QoS issues.

oSet up VPLS tunnels with ISP partners to connect Media Gateway to CPE(s)

oConfigure Cisco and Polycom IP phones on an existing network

oRun T1 extension

oAnalyze voice network traffic using Empirix software

oSecurity and 911 audits

oTickets and project updates using Salesforce CRM

oTroubleshooting data/voice network issues

Install CPE equipment

oSet up onsite equipment

oMoved CO lines

oRunning cable

oCross-connects to analog/VoIP PBX systems

Set up PBX for Hosted VoIP

oTroubleshooting call path set up

oTroubleshooting call issues

Network troubleshooting

oT1

oPOTS

oPPPoE

oPRI/ISDN

oCAS T1

Set up ISP connection to core network

Network designing for VoIP implementation

Syslog debugging for CPE equipment

7/2008 to 3/2009

Alteva Philadelphia, PA

VoIP Engineer

IP telephone and remote support

oTroubleshoot IP telephony equipment

oWork with ISP and T1 partners

oConfigure and design SOHO (home) and office LANs to work on a hosted VoIP platform

oTroubleshoot RTP traffic issues to determine voice QoS issues.

oSet up IPSec tunnels between Edgemarc routers

oConfigure Cisco and Polycom IP phones on an existing network

oRun T1 extension

oAnalyze voice network traffic

Onsite VoIP implementation

oimplementing VoIP platform on existing network

oSet up Voice VLAN over Cisco and Edgewater VLAN and non-VLAN switches

4/2007 to 7/2008

Rohm and Haas – (Worlco) IT Security Administrator

Grant read/write, read only, and filtered permissions access on in a global company in a Windows environment to:

oFolders

oShared servers

oAD and Portal groups

oSecured intranet sites via Microsoft Frontpage

oSupport for Level 1/Tier 2 security in Mumbai

Disable, create, and extend user accounts in Active Directory, Global Logon Repositories, Lotus Notes Domino Administrator, and SAP (Production and Break/Fix accounts)

Create Mailing Lists and user mailbox accounts in Lotus Notes

Weekly audit of Business Warehouse user accounts in SAP as well as spotcheck other various SAP clients

Process Business Warehouse invoices in SAP

Support for company’s External Website.

2/2006 to 3/2007 King of Prussia, PA

ICG Commerce- Customer Service Specialist- Goodyear

Answering medium volume of calls

Troubleshooting and classifying order issues from plant to vendor level

Repair mapping errors

Recreating requisitions in Ariba

Routing requisitions to buyers

Answer Ariba user questions (composition, etc.)

Collect supplier information for company database

2/2006 to 3/2006 Careers USA Malvern, PA

Becket & Lee Attorneys at law-Temp

Filing bankruptcy claims with nationwide bankruptcy courts

Files sent in a PDF/RDF format

10/2005 to 12/2005 DCCC Media, PA

Academic Computing Services- Lab Assistant

Troubleshooting hardware, software, & printer problems

Institute drive changes

Perform printer maintenance

Answer student questions

10/2005 to 1/2006 Best Buy Springfield, PA

Computer Department- Sales Representative

Seasonal help

Certifications and Awards

CompTIA A+ IT Technician (2006)

3.66 GPA: DCCC (Presidential List)

3.07 GPA: DCCC (Honors)

3.3 GPA: Peirce college (Honors)

CCNA

References

Available upon request



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