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Customer Service Office

Location:
San Antonio, TX
Posted:
April 28, 2016

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Resume:

ALICIA V VALDEZ

**** * ***** ***

SAN ANTONIO, TX 78201

210-***-****

acujyk@r.postjobfree.com

Career Objectives

Obtain an administrative position in a stable organization that would allow me to serve as a key member of the team.

Summary of Qualifications

Front Office Management/Supervision;Basic Office Skills, HR, Data Entry

Scheduling/AppointmentSetting;Organizational Skills/Time Management;Prioritize;Typing60-70wpm/TenKey/

Microsoft Office (Word/Excel/Works/Power Point)-Advance

Work History

Ellis Engineering, San Antonio, Texas

Office Coordinator Oct 2011 - Oct 2015

General HR duties. Verify I9s, scheduled interviews, verified time cards and helped with benefits package. Handled all Office duties, incoming calls from customers and contractors, Data Entry and handled cash on a daily basis. Helped customers process paperwork and office support as needed. Processed deposits on a daily basis. Processed End of the Month Reports and activities. Filed and maintained accurate documents. Copied, scanned, reviewed, edited and prepared documents for managers and field reps. Used MS Office on a daily basis.

Homecare, San Antonio, Texas

Homecare Provider Jan 2009 - Oct 2011

Home Care Provider, Assisted patients with everyday living. Took patients to and from Doctor Appointments.

Provided patients with meals and medication. Helped patients with daily exercises. Changed and bathed patients daily.

Temporary Agencies, San Antonio, Texas

Office Support Jan 2010 - Dec 2010

Worked with several temporary agencies performing General HR and Office duties. Answered phones, Distributed Mail, Filed documents and Data Entry. Used MS Office for documents needed to be updated or drafted.

Texas Workforce Commission, San Antonio, Texas

Unemployment Claims Examiner I Mar 2009 - Jul 2009

Handled incoming calls regarding Unemployment Benefits on a daily basis. Handled irate customers while

maintaining friendly customer service. Helped deliver solutions to customers in a timely manner.

Key Staffing, Topeka, Kansas

Staffing Specialist Aug 2008 - Dec 2008

Help increase and maintain weekly hours. Helped build and maintain new clients weekly by assigning temps

according to job description. Interview, hire, verified employment, and terminated new and existing employees. HR

duties, data entry and general office duties. Weekly Sales visits to new and existing Customers.

Express Employment Professionals, San Antonio, Texas

Staffing Consultant Nov 2007 - Jun 2008

Help increase and maintain weekly hours. Helped build and maintain new clients weekly by assigning temps

according to job description. Interview, hire, verified employment, and terminated new and existing employees. HR

duties, payroll, data entry into Q3, and general office duties.

Forum SPD, SAN ANTONIO, Texas

Department Assistant Jan 2006 - Aug 2007

Department Assistant to Customer Service Mar 2006 Dec 2006

General office duties; answering phones, and inputting data. Spoke w/customer service on daily basis answering

account information. Prepare Work Orders, Month End Reports, and Orders to be invoiced by Accounting. Created

new forms w/in proper format of MS Office.

Department Assistant to Manufacturing Dept Dec 2006 Aug 2007

General office duties; answering phones, inputting data and payroll. Spoke w/Vendors on daily basis ordering

and maintaining our accounts to save money. Ordered Supplies for office personnel. Prepare Month End Reports and

Coded invoices to be paid by Accounting. Created new forms w/in proper format of MS Office. Set up all employees

in new Electronic Time Clock.

City of Topeka, Topeka, Kansas

Office Assistant II Jun 2005 - Oct 2005

General office duties; answering phones, and inputting data. Liaison between customer service, call center, and

everyone needing Field Reps. Spoke w/customer service on daily basis answering account information. Prepare

Service Work Orders, inputted notes from SWO into HTE400, and completed SWO. Created new forms w/in Excel for

daily use and Created Weekly Memos.

TransWestern Publishing, San Antonio, Texas

Sales Assistant Aug 2004 - Mar 2005

Greeted customers and people to be interviewed w/friendly environment. General office duties; filing; answering

multi-line phones. Handled HR for all new trainees. Compiled Daily Sales Reports from the sales from previous day.

Generated any other reports required into proper format and program (i.e. Excel or Word). Typing correspondence

and proof reading prior to distribution and shipment to Corporate Office. Daily contact with Staff Agencies to review

resumes and set a weekly schedule of interviews. Office contact with IS Department for computer equipment, office

equipment and phone system. Ordered Supplies for office Personnel and Training classes. Office Support to Account

Executives on a daily basis. Took calls from the field, looked up customers accounts, kept forms stocked, and

distributed mail.

Coker Fuel, Wauchula, Florida

Billingual Secretary Jul 2003 - Mar 2004

Greeted Customers w/friendly environment. General office duties; filing; answering multi-line phones, and inputting

data. Prepare gas tickets, work orders, & billing for over 4000 customers. Set up new accounts for residential and

commercial customers. Receive and distribute cash for payments on accounts on daily basis. Sold merchandise on

store floor/pamphlets.

United States Marine Corps, Texas

Administrative Assistant Nov 1995 - Apr 2000

Managed offices/Overseeing Marines work and accomplishments at each base. Compiled reports from several

offices into databases for command meetings. Created Directives, Orders, and Regulations that were published in

Marine Standard Handbooks for Marines to follow. Prepared confidential papers, Administrative Orders, Disciplinary

Action Form and several different documents needed for offices/bases. Voluntarily assumed responsibilities during

staff vacancies. Ensured timely and accurate processing of Marines Permanent Station Orders, Temporary Duty

Station Orders, Pay, and any documents pertaining to Marines well being and stabilization in the Marine Corps.

Provided support & training to Marines in office duties, filing procedures, computer applications and standard

regulations. Consistently maintained a professional image and integrity.

Education

Hallmark Institute, San Antonio, Texas

1 year college, technical or vocational school

Sonora High School, Sonora, Texas

High School Diploma/GED

Training

Administrative Course Mar 06, 1996 - Jun 17, 1996

United States Marine Corps

Basic Typing Skills, Administrative Skills, Data Entry, Word Processing, Filing, Correspondence, Basic Accounting,

Keyboarding, Organizational Skills, Time Management, Troubleshooting, Record Keeping, Pay and Allowances

Computer Skills

Typing Speed: 60 Words Per Minute

•Accounting Software (Peachtree, Quickbooks, etc)

•Apple or Macintosh Computers

•Database Software (Oracle, Access, etc)

•Data Entry Terminal (PDT, Mainframe Terminal, etc)

•EMail Software (Outlook, Thunderbird, etc)

•Graphics or Drawing Software (Photoshop, etc)

•Internet Browser (Internet Explorer, Firefox, etc)

•Networking or Lan Software (Cisco, etc)

•Peripheral Devices (Scanners, Printers, etc)

•Personal Computers

•Presentation Software (PowerPoint, Flash, etc)

•Spreadsheet Software (Calc, Excel, etc)

•Utility Software (Virus, File Compression, etc)

•Word Processing Software (Word, WordPerfect, etc)

Additional Computer

Skills:

MS Office

Lotus

WordPro/AmiPro

10 Key Data Entry

10,000 keystrokes per hour

Language Skills

English - Excellent (Read Write Speak )

Spanish - Good (Read Write Speak )

References

Destiny Moreno

Assistant/Business/Personal

Pro Realty Group Remax Integrity

210-***-****

Valerie Espinoza

Billing Specialist/Personal

Medical Billing Specialist

210-***-****

Cathy Crowell

Office Manager/Business

Ellis Engineering

210-***-****



Contact this candidate