Customer Service Office
Resume:
ALICIA V VALDEZ
SAN ANTONIO, TX 78201
acujyk@r.postjobfree.com
Career Objectives
Obtain an administrative position in a stable organization that would allow me to serve as a key member of the team.
Summary of Qualifications
Front Office Management/Supervision;Basic Office Skills, HR, Data Entry
Scheduling/AppointmentSetting;Organizational Skills/Time Management;Prioritize;Typing60-70wpm/TenKey/
Microsoft Office (Word/Excel/Works/Power Point)-Advance
Work History
Ellis Engineering, San Antonio, Texas
Office Coordinator Oct 2011 - Oct 2015
General HR duties. Verify I9s, scheduled interviews, verified time cards and helped with benefits package. Handled all Office duties, incoming calls from customers and contractors, Data Entry and handled cash on a daily basis. Helped customers process paperwork and office support as needed. Processed deposits on a daily basis. Processed End of the Month Reports and activities. Filed and maintained accurate documents. Copied, scanned, reviewed, edited and prepared documents for managers and field reps. Used MS Office on a daily basis.
Homecare, San Antonio, Texas
Homecare Provider Jan 2009 - Oct 2011
Home Care Provider, Assisted patients with everyday living. Took patients to and from Doctor Appointments.
Provided patients with meals and medication. Helped patients with daily exercises. Changed and bathed patients daily.
Temporary Agencies, San Antonio, Texas
Office Support Jan 2010 - Dec 2010
Worked with several temporary agencies performing General HR and Office duties. Answered phones, Distributed Mail, Filed documents and Data Entry. Used MS Office for documents needed to be updated or drafted.
Texas Workforce Commission, San Antonio, Texas
Unemployment Claims Examiner I Mar 2009 - Jul 2009
Handled incoming calls regarding Unemployment Benefits on a daily basis. Handled irate customers while
maintaining friendly customer service. Helped deliver solutions to customers in a timely manner.
Key Staffing, Topeka, Kansas
Staffing Specialist Aug 2008 - Dec 2008
Help increase and maintain weekly hours. Helped build and maintain new clients weekly by assigning temps
according to job description. Interview, hire, verified employment, and terminated new and existing employees. HR
duties, data entry and general office duties. Weekly Sales visits to new and existing Customers.
Express Employment Professionals, San Antonio, Texas
Staffing Consultant Nov 2007 - Jun 2008
Help increase and maintain weekly hours. Helped build and maintain new clients weekly by assigning temps
according to job description. Interview, hire, verified employment, and terminated new and existing employees. HR
duties, payroll, data entry into Q3, and general office duties.
Forum SPD, SAN ANTONIO, Texas
Department Assistant Jan 2006 - Aug 2007
Department Assistant to Customer Service Mar 2006 Dec 2006
General office duties; answering phones, and inputting data. Spoke w/customer service on daily basis answering
account information. Prepare Work Orders, Month End Reports, and Orders to be invoiced by Accounting. Created
new forms w/in proper format of MS Office.
Department Assistant to Manufacturing Dept Dec 2006 Aug 2007
General office duties; answering phones, inputting data and payroll. Spoke w/Vendors on daily basis ordering
and maintaining our accounts to save money. Ordered Supplies for office personnel. Prepare Month End Reports and
Coded invoices to be paid by Accounting. Created new forms w/in proper format of MS Office. Set up all employees
in new Electronic Time Clock.
City of Topeka, Topeka, Kansas
Office Assistant II Jun 2005 - Oct 2005
General office duties; answering phones, and inputting data. Liaison between customer service, call center, and
everyone needing Field Reps. Spoke w/customer service on daily basis answering account information. Prepare
Service Work Orders, inputted notes from SWO into HTE400, and completed SWO. Created new forms w/in Excel for
daily use and Created Weekly Memos.
TransWestern Publishing, San Antonio, Texas
Sales Assistant Aug 2004 - Mar 2005
Greeted customers and people to be interviewed w/friendly environment. General office duties; filing; answering
multi-line phones. Handled HR for all new trainees. Compiled Daily Sales Reports from the sales from previous day.
Generated any other reports required into proper format and program (i.e. Excel or Word). Typing correspondence
and proof reading prior to distribution and shipment to Corporate Office. Daily contact with Staff Agencies to review
resumes and set a weekly schedule of interviews. Office contact with IS Department for computer equipment, office
equipment and phone system. Ordered Supplies for office Personnel and Training classes. Office Support to Account
Executives on a daily basis. Took calls from the field, looked up customers accounts, kept forms stocked, and
distributed mail.
Coker Fuel, Wauchula, Florida
Billingual Secretary Jul 2003 - Mar 2004
Greeted Customers w/friendly environment. General office duties; filing; answering multi-line phones, and inputting
data. Prepare gas tickets, work orders, & billing for over 4000 customers. Set up new accounts for residential and
commercial customers. Receive and distribute cash for payments on accounts on daily basis. Sold merchandise on
store floor/pamphlets.
United States Marine Corps, Texas
Administrative Assistant Nov 1995 - Apr 2000
Managed offices/Overseeing Marines work and accomplishments at each base. Compiled reports from several
offices into databases for command meetings. Created Directives, Orders, and Regulations that were published in
Marine Standard Handbooks for Marines to follow. Prepared confidential papers, Administrative Orders, Disciplinary
Action Form and several different documents needed for offices/bases. Voluntarily assumed responsibilities during
staff vacancies. Ensured timely and accurate processing of Marines Permanent Station Orders, Temporary Duty
Station Orders, Pay, and any documents pertaining to Marines well being and stabilization in the Marine Corps.
Provided support & training to Marines in office duties, filing procedures, computer applications and standard
regulations. Consistently maintained a professional image and integrity.
Education
Hallmark Institute, San Antonio, Texas
1 year college, technical or vocational school
Sonora High School, Sonora, Texas
High School Diploma/GED
Training
Administrative Course Mar 06, 1996 - Jun 17, 1996
United States Marine Corps
Basic Typing Skills, Administrative Skills, Data Entry, Word Processing, Filing, Correspondence, Basic Accounting,
Keyboarding, Organizational Skills, Time Management, Troubleshooting, Record Keeping, Pay and Allowances
Computer Skills
Typing Speed: 60 Words Per Minute
•Accounting Software (Peachtree, Quickbooks, etc)
•Apple or Macintosh Computers
•Database Software (Oracle, Access, etc)
•Data Entry Terminal (PDT, Mainframe Terminal, etc)
•EMail Software (Outlook, Thunderbird, etc)
•Graphics or Drawing Software (Photoshop, etc)
•Internet Browser (Internet Explorer, Firefox, etc)
•Networking or Lan Software (Cisco, etc)
•Peripheral Devices (Scanners, Printers, etc)
•Personal Computers
•Presentation Software (PowerPoint, Flash, etc)
•Spreadsheet Software (Calc, Excel, etc)
•Utility Software (Virus, File Compression, etc)
•Word Processing Software (Word, WordPerfect, etc)
Additional Computer
Skills:
MS Office
Lotus
WordPro/AmiPro
10 Key Data Entry
10,000 keystrokes per hour
Language Skills
English - Excellent (Read Write Speak )
Spanish - Good (Read Write Speak )
References
Destiny Moreno
Assistant/Business/Personal
Pro Realty Group Remax Integrity
Valerie Espinoza
Billing Specialist/Personal
Medical Billing Specialist
Cathy Crowell
Office Manager/Business
Ellis Engineering
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