ILISHA SIGGERS 909-***-****

*** * ********** ** ***. #349 Colton CA 92324 acujyc@r.postjobfree.com

SKILLSETS / COMPETENCIES

Training Development and Delivery / Training Evaluation and Improvement / Consumer

Dispute Resolution / Customer Service / Trainer Training / Analyze Training Needs and

Create Training Solutions / Records Management / Research Criminal and Civil Court

Records / Management of Confidential Records / Relationship Management /

Compliance with Local, State and Federal Regulations / Hiring Recommendations /

Background Records Research Systems

SUMMARY

Strong communication skills that build positive relationships with clients and colleagues.

I am able to prioritize, delegate tasks and exemplify problem solving skills.

PROFESSIONAL EXPERIENCE

First Advantage Background Service Atlanta, GA

Dispute Analyst (2007-2015)

● Work towards resolving 500+ consumer disputes per month by analyzing the

consumers concerns related to Employment Screening while handling confidential

sensitive personally identifiable information.

● Conduct research on criminal and civil online county court websites, state and

national registries to confirm or deny the consumer’s dispute.

● Work cross business to resolve issues regarding outstanding court copies by

teaming with the Client Services and Court Retrieval Research Group.

● Review and update training modules and programs to ensure compliance with

government standards.

● Assist users with basic trouble shooting/problem solving, and coach end users of

software applications such as WinESP, Criminal Side Car, Cisco, VPN, Consumer

Disputes Database and online county court websites.

● Coached new hire employees in office and production related environment using

First Advantage’s site

Records Specialist (2001-2007)

● Managed over 2000 applicant records per month for over 100+ clients while

maintaining a less than a 1.5 % error rate utilizing the First Advantage PROM

system.

● Maintained and managed highly confidential client data. Worked independently in a

fast paced environment.

● Maintained relationships with court personnel nationwide in order to supplement

efforts of field researchers.

● Utilized advanced analytical skills and internal scoring matrix to make robust hiring

recommendations to multiply clients.

● Deliver Standard Operating Procedure Training using methods such as WebEx,

hands-on activities, group discussions, and co-teaching lessons.

Customer Service Representative (2000-2001)

● Resolved product or service problems by analyzing and researching the customer’s

complaint determining the root cause of the problem selecting and explaining the

solution to the problem expediting corrections or adjustments and following up to

ensure resolution.

● Collected customer feedback and made process changes designed to exceed

customer satisfaction goals.

● Facilitated information flow between customer service, account management

operations, quality assurance, training, and disputes to guarantee call center

objectives were met.

TECHNICAL EXPERIENCE

Advanced experience in Microsoft Office Suite, WinESP, CROSS Production, CP

Administration, Experian, Equifax, CP Fax viewer, Right Choice

EDUCATION

Pomona High School

General Studies

Degree date: 1994

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