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Information Technology Management

West Chicago, IL
April 28, 2016

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Edward T. Bockman, MBA, MIS

*** ****** ******* ***** **** Chicago, Illinois 60185


Results-generating, driven, senior technology management professional with a distinguished career delivering excellence in project delivery, operations management and client relations. Deliver a comprehensive understanding of key risks in project management with solid budgeting, negotiating and influencing skills and the ability to gain acceptance and resolve conflict. Repeatedly recognized for top performance through fast-track promotions and selection for high-priority projects. Peers consider me a team builder and leader with excellent communication skills, experienced in identifying failing projects/programs and turning them into profitable initiatives. With a record of accomplishment in building strategic partnerships with clients, senior management, I am able to lead cross-functional teams.

Areas of Expertise:

Strategic Resource Management

Client Relations & Management

Analytics & Performance Tracking

Project Planning & Deliverables

Vendor & Contract Negotiations

Project Lifecycle Management

Reporting & Communications

Training & Development

Budgeting & Forecasting

Business Continuity Planning (BCP)

Conflict & Risk Management

Project Profitability & Success


Hands-on visionary with a strong desire for action and results; works effectively in a highly collaborative organization as a technical leader with in-depth market and gap analysis and expertise.

Sharp negotiator, able to blaze new trails in processes and cultivate profitable alliances with partners to realize change. Record of achievement working with industry-leading vendors.

Record of excellence delivering consistency and added value, propelling project success and growing multi-site operations through quality control, performance management, and solutions engineering.

Solid leadership skills with management experience spent directly on developing, coaching, and mentoring professionals. Excellent manager, able to lead and direct high-performing teams.


Our Lady of Peace Catholic School

Director of Technology 2015 - Present

Responsible for the coordination and strategic direction of technology within Our Lady of Peace Catholic School. Managed and sustained educational systems and multi-platform devices which supported teaching and learning. Maintained the school network infrastructure for operations and communications. Acted as the lead technology adviser to the principle for the development, implementation, and evaluation of a long-range strategic plan for technology and applications of all instructional and administrative technology.

Lewis University

Director of Technology and Technology Services 2014 – 2015

Provided vision and leadership in shaping information technology plans and strategies to support the mission and goals of Lewis University. The duties included recommending, developing, and supporting systems for the educational and strategic plan of the university; purchasing and implementing administrative and academic technology resources for the main campus and satellite locations; developing policies for campus-wide technology use assists with strategic planning for the enhancement of academic, administrative, and outreach systems; and served as the liaison to internal and external organizations for technology-related issues for Lewis University.

Key Highlights:

Realized a 22% annual saving and extend the life of the computer by modifying the computer configurations.

Implemented a communication procedure for the service desk that notified the university of technology changes and interruptions that affect the Lewis University community.

Developed and benchmarked service desk standards, policies, procedures, and Service Level Agreements (SLA) for clients.

Collaborated with Faculty and Staff on technology needs and upcoming changes.

Spearhead the initiative to modify media enriched classrooms.

Implemented hardware inventory systems that lead to a 4 year computer replacement cycle.

Implemented a technology support structure for five regional campuses.

Increased helpdesk productivity by 15% without increasing staff.

Collaborated with peer institutions with similar characteristics to compare current technology trends, needs and performance measures.

Office of Technology representative on the Lewis University Technology Steering Committee.

Professional Experience Continued…

College of Lake County

Director of User Services 2011 – 2014

Chief leadership and executive oversight of a $1.4M budget, with management of all technology, infrastructure, desktop systems, media services, and 24/7 service desk operations. Supervise and lead a team of 4 coordinators with 25-50 indirect reports across 3 sites. Direct numerous projects simultaneously, driving project plans, preparations and schedules, status reports for senior level management; consistently delivering projects on-time and under budget. Prepare and lead RFPs and RFIs. Cultivate and sustain vendor relationships. Engineered, streamlined, and deployed standardized images for both administrative and academic workstations. Strategically plan and develop implementation plan and schedule to upgrade all desktop and laptop computers.

Key Highlights:

Streamlined yearly budgeting projections by launching a system for tracking workstations, laptops, and projectors in a 4 year replacement cycle.

Realized $600K in annual savings by re-establishing helpdesk operations back on campus without additional resources.

Benchmarked helpdesk standards, policies, procedures, and Service Level Agreements (SLA) for clients.

Supported vendor Point Of Sales (POS) systems for the Cafeteria, Book Store and Student managed Restaurant

Researched technology trends and recommended initiatives that increased productivity and reduced costs.

Triggered savings of 30% in costs and 40% in supply costs by identifying resource optimization solutions.

Integrated Altiris Client Management Suite to enhance hardware and software inventory.

Cultivated and sustained high-morale work environment, instilling 360 feedback, communication, employee relations building, and recognition as core strategies to grow business.


Senior Operations Analyst 2009 – 2011

Collaborated on project teams to provide assistance, support, and to consult on issues. Structured and implementation strategies for products to realize business objectives. Managed multiple projects simultaneously and basic project management skills. Delivered technical leadership, support and guidance. Drove configuration of hardware including disk drives, network interfaces, memory, processors, and peripherals for both MAC and PC environments.

Independent Consultant 2008 – 2009

Sr. Desktop Engineering Consultant

American Hospital Association, Chicago, IL: Engineered and deployed standardize images for Apple MAC OSX 10.5.x desktops and installed software packages using Apple Remote Desktop for a 50-user environment dramatically reducing installation time.

oFormulated implementation plans and schedule for upgrading and replacing existing workstations and laptops; championing upgrade on-time and under budget.

oEstablished Active Directory (AD) synchronization for Apple MAC OSX Server and desktops.

Creata Promotions, Oakbrook Terrace, IL: Recommended hardware and software backup solution as well as a Network Attached Storage (NAS) system. Developed documentation for the implementation of a Network Attached Storage, and documentation for backup system and software. Provided technical support to home office in Australia.

oLaunched a project schedule for the various upgrade and migration projects.

oGenerated system efficiencies of 50% by launching a computer image for computer systems.

Professional Experience Continued…

Harper College 1999 – 2007

Manager, Technology Research and Development (R&D) and Multimedia Services (2004 – 2007)

Assistant Manager, Technology Research and Development (R&D) (2001 – 2004)

Desktop Integration Analyst (1999 – 2001)

Progressed through roles of increasing authority due to excellence in technology resource optimization, operations, integration analysis, R&D, and team mentoring/management. Assigned to lead the Multimedia Services department, which included a staff of over 100 student aides. Assessed new technology systems and applications requested by senior management and professors for feasibility and compatibility within the Harper College infrastructure environment, including MAC OSX and Windows Servers, MAC OSX and Windows XP/Vista desktops, Blackberry Enterprise Servers, Altiris Desktop Imaging, Microsoft MOM, and Apple Remote Desktop. Managed one-on-one interviews and focus group sessions ensuring recommendation for new technologies. Developed Request for Information (RFI) and Request for Proposal (RFP) for 30 vendors.

Key Highlights:

Triggered savings of $17K capital investment per media enriched classroom and an annual savings of approximately $170K by redesigning infrastructure and layouts.

Managed the Advance Technology Resource Center, used as testing environment mimicking the university’s production network environment and used to test all new systems and applications.

Partnered with Enterprise Helpdesk department to develop new standards, policies, procedures, and Service Level Agreements (SLA) for clients.

Conceived, benchmarked, and launched training program; spearheaded projects simultaneously including tasks such as project plans and schedules, status reports for senior level management and stakeholders.

Integrated a computer based training (CBT) program for faculty and staff on the functions of the Smart Lecterns reducing support call to the Service Desk by 50% and lectern training sessions time by 50%.

Realized cost savings by 50% and eliminated paper waste by 60% by incorporating a four-phase campus-wide printing solution.

Led technical projects, including: ID card system that integrated with the existing ERP and printing solution, allowing a single card to be used for Student ID and employee ID cards.

Slashed enterprise-wide user technical assistance calls by 30% for media without increasing resources.

Initiated and implemented the 1st Active Directory server for remote locations achieving a 75% reduction in travel and improving support response time by 50%.

Additional Experience: Worked as Adjunct Instructor for Robert Morris College (2007-2010), graduate and undergraduate computer and business classes.


MIS, Master of Management Information Systems, Robert Morris University

MBA, Master of Business Administration – Emphasis: Information Systems, Northern Illinois University

B. A. in Business Administration, Robert Morris University

Certification in Progress – PMI Project Management Professional (PMP)

Training & Credentials – A+, MCT, MCSE, MCP

KPI, Waterfall, Project Management, Agile, Vendor Management, SLA, ADDIE Model, Saas, SLA, RFP, RFI, Bid, Documentation, Training, Development, Telemagic, Visio, ITIL

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