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Manager Quality Assurance

Toronto, ON, M4S 3H4, Canada
$65000 - $70000/yr
April 28, 2016

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*** ********** ******, **** *****, Toronto, Ontario M4S 3H4 C 416-***-****

Professional Skills

Lean Six Sigma Green Belt, DMAIC Project Management and 8D Problem Solving Methodology (CAPA), Value Stream Mapping, Complaint Handling & Deviations, Public Speaking

ISO 9000 Quality Systems, Certified Auditor, Vendor auditing and qualification, GLP, IQ/OQ/PQ Validations, FMEAs

Excellent knowledge of Canadian & U.S. regulations (GMP/FDA/Health Canada Regulations)

Food Safety Regulations (HACCP, CFIA), NSF, Kosher

Ontario Occupational H&S Act, OSHA, WHMIS, First Aid/CPR, Canadian TDG & U.S. DOT Regulations

Environmental Regulation 347, Waste Manifests, Municipal Sewer By-Laws

Working knowledge of Operations (QA/QC, Logistics, Manufacturing, Packaging, Planning, Purchasing, Cost Accounting)

Statistical Process Control, Cpks, Proficient in Microsoft Office (Word, Excel, PowerPoint, Access) and Minitab, worked with a number of mainframe systems.

Excellent written and verbal communication skills (development of SOPs)


NowPac Inc, Scarborough, ON (Contract Packaging of Confectionaries & Pharmaceuticals), 2015-16 Quality Assurance/Regulatory Affairs Manager

Managed the quality management system, validations, CAPAs, Deviations, change controls, and complaints for the packaging of confectionaries and pharmaceutical products.

Managed Pest Control Program

Hosted client audits with a staff of 2 QA supervisors, 2 QA specialists, and 3 QC Technicians.

Conducted GMP training to all employees

Reviewed operational processes and facilitated continuous improvement projects

Crystal Claire Cosmetics, Toronto, ON (Contract Packaging of Cosmetics), 2014 Quality Assurance/Regulatory Affairs Manager

Managed and heads department consisting of the Regulatory Compliance Specialist, 3 regulatory administrators, 3 microbiologists, 6 chemists, a QC supervisor and 17 QC inspectors.

Utilized the Complaint Handling System to communicate root causes, corrective actions and preventative actions to non-conformances.

Managed change control processes to meet customer requirements for such customers as J&J and other high-end cosmetics distributors and manufacturers.

Developed key relationships with cross functional departments (Sales/Marketing, R&D, Production, Planning and Purchasing)

M&H PLASTICS, Winchester, VA (Mfg of Bottles for Health Care & Personal Care Products), 2012-14 Quality Manager

Using Pareto analyses, managed the customer complaint responses and developing corrective and preventative measures; realized continuous improvements and reduced cost of quality.

Developed best practices in the areas of quality, safety and environmental policies for the blow moulding, injection stretch blow moulding and print departments.

Used a variety of measuring equipment and other Quality Assurance Test Methods to determine bottle compliance to internal and customer specifications; gauge calibrations on equipment.

Led the Joint Health & Safety Committee and worked with departments to drive safety initiatives; improved safety communications and time loss accidents

ECOLAB INC, Martinsburg, WV (Mfg and Pkg of Industrial & Consumer Cleaners, Detergents), 2002-11 Quality Manager

Managed quality systems to ensure shipment of quality products to our customers including the monitoring of chemical and packaging raw material quality and vendor evaluation programs.

Developed and implemented ISO 9000 and assisted our sister plants in Georgia and Ohio.

Managed customer complaints and internal non-conformances using 8D methodology to bring about corrective and preventative actions.

Performed internal/ISO audits, vendor audits and worked with government agencies to ensure compliance on FDA/ GMP requirements. Hosted FDA, ISO, customer and corporate audits; conducted corporate quality audits at our Indiana, Ohio and Toronto plants.

Proven multi-tasking capabilities combined with strong interpersonal skills, facilitating process improvement teams using Lean Six Sigma/DMAIC processes to establish continuous improvements and reduced discrepant batches by 90%.

Trained lab technicians and quality engineers on the use of lab instrumentations (HPLC, AA, Spectrophotometer)


Bachelor of Applied Science, Chemical Engineering, University of Toronto;

Classification of Dangerous Goods, Humber College, Dell Tech Laboratories;

Environmental Compliance;

Auditing ISO9001: 2000, RAB Quality Management Systems;

Six Sigma Green Belt Certification, CTC Sheppard, Ecolab


J.E. McAllister Award in Chemical Engineering

Regional Municipality of Peel Environmental Improvement Award

Ecolab Global Operations Award of Excellence

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