Karen J. Wade

**** ******* ****** *********, **** 34 Jacksonville, Fl 904-***-**** acujs4@r.postjobfree.com

Skilled at targeting competitive advantage by guiding large-scale initiatives centered on technology-based business solutions and capabilities. Trusted with leading through change, developing people, internal processes, and establishing policy aimed at business development, process improvement and return on investment. Forward thinking leader focused on delivering value through strategy development, comprehensive planning, and execution of tactics aligned with corporate performance and market share opportunities.

AREAS OF EXPERTISE

Technology: People Soft Oracle, MS Office (Windows, Word, Excel, PowerPoint, Project Management,), VISIO, SAP-Solutions, KPI’s, Omniture, Google Analytics, Adobe Site Catalyst, eBay email marketing, JIRA, web optimization/analyst, Data Analysis, SQL, ASI400, SharePoint, Access, Ad Hoc.

Advance Excel reporting, charting w/pivot tables

Strategic & Operational Planning

Green Belt Six Sigma Certificated

SQL

Decision Support Analytics

Reconciliation/Audits/Analysis

Supervised 15+ employees

Cross Sell Email Marketing

Professional Experience

Web.com - Jacksonville, FL 7/2015 to 4/2016

Analyst Marketing

Track trends (ROI) using Google Analytics and Google Ad words measuring hours spent and executing marketing campaigns on/offline. Measuring & monitoring cost and sales from banner ads, paid search & organic traffic via KPIs dashboards. Optimize site content for maximum visibility and ranking in major search engines: this includes HTML, site structure as well as page layout and navigation. Incorporated market research information into company system to develop new leads increasing sales and provide in detail with charts, graphs and power point presentation. Develop and execute SEM strategy, including action plans for achieving and measuring SEM success, determining key metrics and processes for measurement and optimization.

Key Achievements:

Analyzed metrics in order to identify effect-cause relationships between financial outcomes and marketed actions, thus raising profitability. Built marketed dashboards KPI’s, enabling visualization of indicators of fundamental Return on Investment (ROI) performance. Conducted regular industry analysis: Social, political, technological, and economical.

Directed focus group as well as surveys to capture relevant market research data. Oversee execution of search engine marketing techniques. Monitor the performance of e-commerce set- up; determine the most effective e-commerce implementation methods, increasing web traffic sales by 25% in 3 months.

YARDI – Jacksonville, FL 2/2005 to 7/2015

Account Manager/Business Analyst Client Services

Perform cost estimating, analysis and reporting. Accountable for preparing detail cost analysis identifying and clearly explain variance on a monthly basis for 80 clients with up to 1 million+ budget. Develop cost forecast from project plan using SQL and update monthly per clients needs using excel spreadsheet by applying complex excel formulas, functions, pivot tables and if statement. Assist client with budgeting, P&L and Reporting Strategic with documented revenue report collecting data from numerous sources. Managed and leads process management and process improvement efforts for tactical and strategic projects. Work with multi-disciplined teams in the use of SS (Six Sigma) using DMAIC and PMP Leads problem-solving projects to train and coach project teams.

Karen Wade’s Professional Highlights (continued)

Key Achievements:

Instituted processes related to tracking, coordinating and implementing contracts. Reduced turnaround time for client reporting by independently creating a new, automated Excel approval form. Design and modified various reports to fulfill client requirement and effectively support manager decision makings.

Regularly review high profile client’s portfolio to reduce inherent risks.

Developed value adding reports relative to cost enhancing, market trends and competition for funding maximizing performance by 45%. Implemented quality assurance audits to maintain processed quality control plans. Compile and analyze data to assist with development and reporting of Audit KPI’s.

Assisted management in the development of long-term strategies and organizational implementations plans. Acted as lead on monthly budget projected and related research for cost proposal development. Created numerous technical documentation and user manuals including release memos, system descriptions and extended PowerPoint presentations. Worked successfully across management and department levels.

Effectively fast-tracked and cross-trained employees increasing productivity by 18%; ensured employee satisfaction, managed 15 employee evaluations and performance appraisals, empowered staff.

Successfully implemented major projects on time and according to budget ranging between $75,000 to $1 million+; supervised projects, often concurrently through all stages of the project management life cycle. Directed integration, allowable & unallowable cost proposal budget while tracking risk analysis, cost estimates & resolution.

Developed and implemented a comprehensive data system involving a multifaceted conversion from Q&A to Access, currently being utilized by Yardi internal staff, external clients and corporate website.

BLUE CROSS BLUE SHIELD of Florida – Jacksonville, FL 8/00 to 11/04

Accountant I & II Payroll

Responsible for processing the bi-weekly disbursement of multi-state payroll, including garnishment, overtime payments, bonus gross up, shift differential pay, employees’ benefits and taxes to 10,000 employees consistent with the federal/state wage and hour law. Process all deductions, including flexible spending plans, retirement plans, benefits contributions and garnishments. Direct support of implementation team for internal payroll system upgrades. Processing of federal, state, local payroll taxes and calculations from payroll deduction. Balancing and controlling earnings and deduction totals, calculating and preparing general ledger entries, inspecting automated system output such as registers and standard reports, determining and correcting out-of-balance conditions.

Key Achievements:

Provide timely & friendly general assistance, advice & documentation to satisfy the information needs of customers by gathering information, making reference to awards, agreements, established practices, policy, procedures & employee.

Prepare & complete all processes involved with Final Pays on termination of employment efficiently and accurately. Generate reports for weekly, monthly and year end of financial year purposes. Complete End of Year Processing in accordance with legislative & auditing requirements. Undertake relevant tasks such as applied research development in reviewing and process of employee’s bi-weekly payroll.

Education

FLORIDA A & M UNIVERSITY – Tallahassee, FL Bachelor of Science in Criminal Justice

Certified Six Sigma Green Belt – Jacksonville, Fl

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