JULIE A. CAMPBELL

678-***-****

Newnan, GA ****3 Email: acujp4@r.postjobfree.com

Proactive, performance-oriented manager with 25 years of progressive experience and expertise in leadership and problem-solving for start-up, early-stage growth and established companies. Contributor to the development and advancement of corporate initiatives as Agile Scrum-based Product Manager and product owner with an emphasis on client advocacy through UI design and improvement. Independent producer and presenter training and demonstration resources. Accomplished technical writer documenting products, features and concepts for product manuals, user guides, web-help and KB repositories. Recognized for consistent success in developing systems, processes, and procedures to streamline operations, increase revenues, and enhance performance for both the client and the organization. Cross-functional communicator who easily interfaces as a member of the executive team with high-profile business clients, medical practice staff, government officials, educational administrators, engineering staff, vendors, and others.

PROFESSIONAL EXPERIENCE

MANAGER, TRAINING AND DOCUMENTATION

Vivature, Newnan, GA May 2014–Present

Vivature is a leading provider of EMR practice management software to help campus health and counseling centers and athletic departments track patients and injuries and streamline billing.

Key implementation manager for the NExTT EMR applications. Engage and coordinate with C-Level and field clients to gain process understanding, develop solutions and establish long-term relationship. Offer a structured training program in the practice of accurate EMR documentation and coding for billing for teams of Athletic Trainers, Physical Therapists, Physicians, Nurses, Counselors and Practice Management Staff. Maintain a state-side Scrum-based tracking tool to submit and manage bugs and feature requests. Provide tactical and strategic guidance to internal teams surrounding UX and UI improvements through design mock up and wireframe concepts. Organize, participate in and lead process evaluation, application implementation, customer support and training efforts for over 100 campus Health Care, Behavioral Health and Athletics departments in the higher education market.

• Responsible for accessing current practice process, developing workflow solutions and managing onboarding and application implementation strategy for new clients.

• Report inefficiencies and design/specify and request solutions through workflow analysis and client specific requirements.

• Manager of Training – develop, maintain and implement training protocols for 3 unique applications across multiple user roles. Provide real-time, on-site and virtual, one-on-one guidance for onboarding new clients and maintaining long-term clients.

• In the role of top-tier client advocate and Scrum Product Owner, interface with development team in Plano, TX and India with new feature user specifications as well as bugs and troubleshooting issues.

• Produce HTML ready product manuals, and online how-to guides and training videos. DIRECTOR OF PRODUCT DEVELOPMENT AND CLIENT SERVICES HyLighter LLC, Newnan, GA 2010–2014

HyLighter is the developer of a browser-based collaboration platform for use in analyzing and making sense of big data, collaboratively. Served as Agile Scrum Product Manager and primary concept and interface designer for HyLighter’s latest generation of sensemaking tools, providing daily oversight and management of an offshore team of 8 developers and testers to meet build-to specifications and requirements. Responsible for client onboarding and process mapping relative to the HyLighter application. Organized and lead customer support and training efforts for Beta users across the government (US Army), educational and corporate markets.

• Product Manager and primary interface designer managing and contributing solutions to the development team daily throughout 2 week Agile-based sprints to meet product development road map goals and deployment expectations. Provided leadership and consultation serving as liaison between the client, executive team and engineering staff.

• Responsible for all mockups, wireframes and detailed design specifications at the onset of a project and followed the project through to release.

• In the role of Scrum Master, established an Agile development environment and implemented tools for backlog management.

• In the role of top-tier client representative and beta test result analyst, conceived new features and designed initial and final specification documents for business team discussion and development team execution.

• Offered industry-specific, value-added services and use cases for customized adoption, including process adaptation consultation as- needed group or private training.

• Developed and maintained step-by-step, on-line help manual for basic and advanced feature products as well as deep product feature walk-thru tours and video tutorials for a state of the art, interactive, learn-while-using experience.

• Created and maintained all user-based documentation and training materials including videos and online walk-thru tours and help resources.

DIRECTOR, CLIENT SERVICES /PROJECT MANAGER

Doxcelerate Corporation, Los Alamos, NM/Newnan, GA 2004–2010 Doxcelerate is the developer of content management systems and software applications for use in collaborative review and draft development primarily for the federa government.

Performed as a key leader of Doxcelerate managing implementation and support for six major government client contracts. Developed and presented customized training programs for 10,000+ users, including support and oversight of all product-related issues, bugs and feature requests using Agile Scrum methodology.

• Responsible for directing customized implementation of a third party CMS application for DOE to provide access to all internal and external users access to Rules, Standards and Directives and associated documentation via the web.

• Collaborated with the DOE to develop specifications for a project that led to the Federal Register Rule, providing an electronic means for manufacturers and third-party representatives to submit compliance and certifications reports. Developed the ground work, established specifications and client requirements and provided oversight on the implementation of the Compliance Management Tool for DOE EERE.

• Managed the project to implement a new process in DOE (Department of Energy) Appliance Standards rulemaking incorporating RevCom, the collaborative tool provided by Doxcelerate. Served as liaison between contentious departments with DOE EERE

(Energy Efficiency and Renewable Energy), consultant and as primary instructor to all personnel for the new process and RevCom.

• Actively participated in establishing DHS-ICE-ERO (Department of Homeland Security) requirements and later implementing specifications into a state-of-the-art content management system and customized policy development tool.

• Developed and implemented a certified user training program to ensure all primary users are well-trained prior to accessing the system, significantly reducing customer-support traffic, and eliminating the need for a call center environment. Devised and maintained an electronic, web-based library of training materials for six user roles, and designed and created a suite of online training videos using personal voice-over talent.

VICE PRESIDENT

Peachtree Communications Industries, Newnan, GA 1989–2002 A former network cabling design and installation company with national presence. Drove high-quality results by instilling and developing best practices while directing business operations to support $11M in sales, such as material procurement, material control, warehousing, crew scheduling and logistics, billing, project design documentation, and job costing. Managed project documentation department responsible for development of customer-specified CAD drawings, test results, and site surveys. Accountable for logistics and crews operating out of 14 mobile warehouses and a local 20K+ square- foot facility. Organized and directed office operations and responsible for staff, training, and performing staff evaluations for 4 management-level direct reports.

• Created and implemented an innovative, best-in-class processing system to track each project from original design through final closeout, including documentation, bids, designs, specs, vendor negotiations, material outlay, material used, and final product as-built drawings.

o Developed library to provide a snapshot view of all aspects of any project. o Sought out and hired by competitor, NetPlanner, train staff and implement proprietary tracking process after PCI closed its business.

• Leveraged relationships with major vendors and negotiated contracts to stock and ship most expensive equipment to job sites nationwide JIT (just-in-time), eliminating the need to purchase, receive, and warehouse items before they were needed. Achieved nearly 100% success rate in order fulfillment.

• Assumed lead role as CEO to successfully close the business avoiding bankruptcy, selling off assets and inventory, and paying all employees and vendors.

EDUCATION

Bachelor of Fine Arts, Theater (Arts Management) Music, COLLEGE OF CHARLESTON - Charleston, SC Masters of Business Administration – in progress, UNIVERSITY OF WEST GEORGIA - Carrollton, GA ICD-9 and ICD-10 Basics – VIVATURE – Dallas, TX

COMPUTER SKILLS

MS Office: Word, Excel, PowerPoint, Outlook, Publisher; NExTT EMR/AD; Help and Manual 6; QuickBooks; BusinessWorks; Sage; Accounting Adobe Acrobat Pro and Captivate 4; Snagit; Camtasia Studio 8; Pencil; JIRA 5; Zephyr; Greenhopper- Agile Scrum; Plone; Visio; Chief Architect X2; HyLighter ESP, DataClarity VAI, Rosoka, WalkMe; Perceptive Software; Rcopia/DrFirst

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