Customer Service Manager
Resume:
BARBARA SABIA
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PERSONAL DETAILS
Name Barbara Sabia
Residence Rome, ITALY
Date of birth 14/06/1983
Marital Status Single
Education 2011-12 attended Hospitality Administration/Management at Carrick institute of Education in Sydney, Australia
2009, Post graduate degree - Sociology “Organization and evaluation of human resources” with honors at University of Rome “Sapienza Università di Roma”
2005-06 attended University Internship “Socrates Erasmus” at Otto Frederic Bamberg, in Bamberg, Germany
IT Skills Internet, PowerPoint; Excel
Most Recent Position F&B Manager
Residential Status Italian citizen & resident.
Availability Immediately
Languages Italian: Mother tongue.
English: Knowledge writing and reading – fluent
Knowledge speaking - Fluent (in possession of IELTS 2014) BARBARA SABIA
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Oct 2015 – current position Palazzo Dama 5 Luxury Hotel, Rome, Italy Located in Rome Historic centre, Palazzo Dama is an Art Nouveau building from the end of 19th century and also a tribute to the elegance of the various ladies that succeeded in the noble Malaspina dynasty, who lived here for over a century.
Oct 2015 – now Food & Beverage Manager
Responsibilities:
• START UPPER
• KITCHEN AND RESTAURANT BUDGET CONTROL
• ENSURE QUALITY OF STANDARDS;
• MONITORING ESTABLISHMENT
• ACHIEVE SET SALES TARGETS
• ENSURE COMPLIANCE OF OH&S OBLIGATIONS;
• BUDGETING;
• EVENT ORGANISATION;
• MANAGE A TEAM OF 30
Achievements:
• Good management of a team;
• Design and implementation of procedures.
• Design and implementation of training plans and recycling.
• Excellent management of venue.
May 2010 – July 2015 Appetito Pizza pasta Bar, Sydney Australia Appetito Pizza Pasta & Bar is located in he heritage precinct of Sydney, Australia. Spanned on three levels (250 seats), Appetito offers versatile spaces incorporating 2 bars, outdoor terrace and a private dining room. Banquet and Wedding venue. Passionate head chef, Tim Fisher applies his signature modern twist on traditional Italian dishes. With over twenty years experience Tim delights in happy customers and full stomachs. Specialising in fresh seafood, mouth-watering pastas and risottos and delicious pizzas. BARBARA SABIA
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May 2010 – July 2015 Restaurant Manager
Responsibilities:
• STAFF RECRUITMENT;
• STAFF ROSTERING;
• STAFF TRAINING;
• MONITORING ESTABLISHMENT
• ACHIEVE SET SALES TARGETS;
• ENSURE COMPLIANCE OF OH&S OBLIGATIONS;
• BUDGETING;
• EVENT ORGANISATION;
• MANAGE A TEAM OF 25
Achievements:
• Good management of a team;
• Change management and process improvement.
• Design and implementation of procedures.
• Design and implementation of training plans and recycling.
• Excellent management of venue.
April 2010 – October 2010 The Smith Family non-profit organization, Sydney, Australia The Smith Family is an Australian, independent non-profit childrenʼs charity aimed to give opportunities for disadvantage children and their family to participate more fully in society. April 2010 – October 2010 Stageur
Responsibilities:
• TEACHERS AND VOLUNTEERS RECRUITMENT;
• CRIMINAL RECORDS CHECK
• ORGANIZE TEACHERS SHIFT
Achievements:
• Good English language skills;
• Excellent problem solving.
BARBARA SABIA
*******.*****@*****.***
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February 2008 – March 2010 La Fiorentina 1942, Via Andrea Doria 20/22, Rome Located in the heart of Rome, just near the Vatican museum. La Fiorentina is well known for its Tuscan cuisine.170 seats between inside and outside areas. Restaurant and bar, la Fiorentina caters any type of occasions such as weddings, birthdays and private party. February 2008 – March 2010 Cashier
Responsibilities:
• GREET CUSTOMERS ENTERING THE ESTABLISHMENT;
• ISSUE RECEIPTS, REFUNDS, TAX INVOICES, CREDITS OR CHANGE DUE TO CUSTOMERS
• RECEIVE PAYMENTS IN CASH, CREDIT CARDS, VOUCHERS AND CHECK
• COUNT MONEY IN CASH DRAWERS AT THE BEGINNINGS AND END OF THE SHIFTS TO ENSURE AMOUNTS ARE CORRECT AND TILL BALANCED
• RESPOND TO CUSTOMERS COMPLAINTS AND SORT OUT THEIR ISSUES Achievements:
• Provided the highest level of prompt and friendly customer service
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• Made a significant increase in sales by up-selling merchandise displayed at the cash counter
• Kept the work area clean, well stocked, and organized
• Reduced waiting time for customers by providing quick services Sep 2003 – Sep 2005 and Jul 2006 – Oct 2007 Rome Cavalieri The Waldorf Astoria collection, Via Alberto Cadlolo, 101, Rome
The Rome Cavalieri Waldorf Astoria is a 5 star luxury hotel, the first hotel in Europe belonging to the Waldorf Astoria brand.
Jul 2006 – Oct 2007 Hostess at La Pergola Restaurant The best hotel restaurant in Italy Its three-Michelin stars - the only restaurant in Rome to be accorded such an honour attest to the excellence of its cuisine. A wine cellar with over 50,000 bottles a water menu with 29 choices, olive oils and vintage balsamic vinegars from the best producers in Italy, and the finest ingredients to be sourced in the Mediterranean all hint at the pursuit of culinary excellence. Responsibilities:
• RESPONSABLE OF BOOKINGS
BARBARA SABIA
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• SERVICING CLIENT IN ENTERTAINMENT
• CASH HANDLING
• GREET CUSTOMERS ENTERING THE ESTABLISHMENT
Achievements:
• Provided the highest level of prompt and friendly customer service
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• Accommodated several special setting requests for customer events in accordance to set instructions
• Continuously commended on hard work and going the extra mile in providing customer services Sep 2001 – Sep 2003 Food & beverage assistant at Uliveto Restaurant (Rome Cavalieri The Waldorf Astoria collection)
Responsibilities:
• TEAM LEADER
• SUPERVISION OF A TEAM OF 5.
• SERVICING CLIENT IN ENTERTAINMENT
Achievements:
• Provided exemplary service which increased guest base by 40% within 6 months
• Commended for multitasking in the largest and busiest section of the restaurant in peak hours
• Transformed an extremely difficult customer into a patron by leveraging strengths in premium quality services
“In compliance with the Italian Legislative Decree no. 196 dated 30/06/2003, I hereby authorize the recipient of this document to use and process my personal details for the purpose of recruiting and selecting staff and I confirm to be informed of my rights in accordance to art 7 of the above mentioned decree.”
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