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Project Management Customer Service

Location:
Hudsonville, MI, 49426
Posted:
April 28, 2016

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Resume:

Lori Lechleitner

**** **** *** *****, ** ***** Cell: 715-***-**** acujjn@r.postjobfree.com

SEEKING EMPLOYMENT WITH A RESPECTIVE, COMPETITIVE COMPANY

Strong strategic planner, problem solver and persuasive leader. Committed to carrying out flawless protocol while constantly delivering desired results to increase production. Solid cross-functional knowledge, communication, and interpersonal skills. Ability to recognize opportunities to seek new insights for operation enhancements. Known for my dedication and motivation in creating streamline. Always willing and eager to become a better asset to the company through training and education.

Experience

Wisconsin Public Service, Rhinelander, WI

Design Work Methods Coordinator 2013 – 2015

●Supported and trained company staff and external contractors on company systems and programs

●Tested and implemented company system and program upgrades

●Identified process improvements

●Drafted process improvement proposals

●Mediator between contractors, customers, leadership, and company employees

●Created training documents and employee progression tests

●Support for 2.2 million dollar project.

●Coordinate and tracked employee's training and performance

●Identified and completed additional employee training where needed

Operation’s Clerk, 2007- 2013

●Managed and directed day-to-day operations

●Supervised and trained others in day-to-day operation

●Cashiered

●Trained and educated others on Integrys computer programs and systems

●Initiated processes for improved efficiency

●Recognized by corporate in my first year as an avid learner with outstanding job performance in which I was chosen to assist in building and rolling out the WAM/Work & Asset Management project

●Coordinated gas/electric customer and company jobs to meet deadlines

●Benchmarked clerks’ performance and production

●Entered and maintained gas and electric records

●Assisted the warehouse in correcting errors in inventory count

●Ran and reconciled several company reports including supply chain reports

●Provided options and educate customers on utility standards

●Demonstrated fast learning capacity, flexibility and versatile skill-set

Warehouse Stock Clerk, 2005-2007

●Maintained Inventory

●Quarterly Inventory Cycle Count

●Trained warehouse personnel in all places of material handling and stores operations

●Ensured work procedures and safety are being followed

●Loaded trailers with proper materials for jobs

●Received shipments and delivered shipments

Locator, 2002-2005

●Located and marked underground facilities

●Provided customer service

●Read digitalized maps

●Punctually met demands of contractors

ReMax Properties North LLC, Tomahawk, WI

Real Estate Agent, 2006-2009

●Negotiated contracts between buyer and seller

●Conferred with escrow companies, lenders, & home inspectors to ensure that terms and conditions of contract agreements are met before closing dates.

●Evaluated mortgage options to obtain best financing choice for clients

Education

UNIVERISTY OF PHOENIX, Phoenix, AZ

BS in Marketing (GPA: 3.7)

DeVry University, Chicago, IL

Project Management Systems (GPA: 3.8)

Advanced Program Management (current)

Completed Courses

●Managing Quality

●Project Management Systems

●Advanced Project Management

●Contract and Procurement Management

●Leadership & Organization Behavior

●Project Risk Management

Integrys In-House Courses

●SSC Being an Effective Team Member

●SSC Building Trust

●SSC Business Coaching

●SSC Business Writing

●SSC First Time Manager

Technology

OMS-Outage Management System, WAM, WMIS, LD Pro, ARM Scheduler, PeopleSoft Supply Chain & Fleet Services, GIS Geographic Information Systems, FAAR Mapping, DWMS-Document Workflow System, CIS-Customer Information System,, MS Office (Word, Excel, Outlook), MS Project Management, DOVOP



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