Resume

Sign in

Customer Service Sales

Location:
Brampton, ON, Canada
Posted:
April 27, 2016

Contact this candidate

Resume:

SUPREET JOLLY

****-** ***** ***, ********, Ontario L6Y 4V9

Tel: 905-***-****

E-mail: acujhq@r.postjobfree.com

Profile

Successful in generating new business and increasing sales volume

Able to work independently and as a part of a team, detail oriented and well organized

Experience in planning and business analysis

Ability to align tasks, objectives and resources with strategic priorities

Strong negotiator with excellent communications skills

Computing Skills

Development: Java, Visual Basic, ASP, SQL and Crystal Reports

Database: Oracle, MS Access 2000 and MS SQL Server

Others: Winsim Accounting, MS Office, MS Project, Adobe Photoshop and Visio

Professional Experience

Customer Service Specialist, Jan 2016 – Present

Action Imports

Interacting with customers concerning their accounts. Resolved contract issues involving terms and conditions and invoicing

Handling customer payments, accounts payable, invoicing and shipping

Responsible for order entry, pricing and product sourcing

Working with administration: forwarded requests and unresolved issues to the designated resource by communicating and coordinating with internal departments

Analysing business to find upcoming trends and product patterns and helped in designing several new products

Analysing inventory level procedures, to include consideration of ship pack factors, minimum presentation quantity, stock balancing, inventory variances at store and warehouse

Providing weekly and monthly sales reports for the management to analyse the customer buying trends and future requirements

Involve in quality control and negotiated settlements of defective products from our vendors

Developing sales and promotion plans including advertising layout, theme events, and seasonal opportunities.

Inside Sales Co-ordinator, Mar 2010 – Nov 2015

Mississauga Construction

Assisted and advised customers regarding usage and benefits of organization’s products and/or services

Participated in defining, recommending and documenting the conceptual design solutions to meet business goals and product requirements

Worked with the project management team to assist in the definition of project deliverables, estimates and schedules

Assisted customers in selection of merchandise and prepared orders, budgets, and inventory

Reviewed and analyzed reports to track sales and profits and made recommendations about merchandise replenishment

Prepared and sent purchase orders, communicated with vendors to ensure the availability and delivery dates of goods. Worked with the team to develop new concepts and merchandising ideas

Supreet Jolly Page 2

Managed administration tasks in a timely and accurate manner, for example: shipping schedules; credit control mechanisms; declarations; packing, routing, transport and safety documentation

Demonstrated regularly to clients and sales team about the existing and new products and services

Prepared and sent purchase orders, communicated with vendors to ensure the availability and delivery dates of goods.

Provided customers with technical support using maintenance procedures created with company products

Analysed inventory level procedures, to include consideration of ship pack factors, minimum presentation quantity, stock balancing, inventory variances at store and warehouse

Participated in the Quality Assurance process and the test cycle including development and executing test strategies, designing user acceptance test plan, co-ordinating user testing and documentation

Customer Service Associate, Jun 2002 – July 2007

IH Casa Decor

Worked in close coordination with customers and product development cell for conceptualising designs and then translating their needs in terms of style, aesthetics and quality

Managed purchase of products from international suppliers (China, India) including pricing structure and terms and conditions. Arranged merchandise to come from overseas and negotiated on availability, product specification, distribution and delivery deadlines

Involved in product set up for our company booth at major trade shows (CGTA, Montreal, Alberta, Vancouver and Halifax Gift Show). The trade shows were successful in bringing new clients and increasing sales

Monitored competitive and industry activities regarding marketing, assortment, pricing and promotions. Conducted competitive store visits to gain first hand insight. Modified category plans as needed to be responsive to customer needs

Communicated with external service providers, such as customs brokers, freight forwarders, trucking companies, to coordinate pick-ups and tracking/delivery of shipments and to ensure on-time delivery.

Conducted presentation to corporate customers and sales representatives about new product line and services

Analyzed sales reports, co-coordinated with the team in devising promotional schemes, organized and participated in events

Processed US freight invoices and ensured rate compliance and payments

Enhanced the export/import application for changing business needs. Produced custom reports for products, inventory, sales and customers

Prepared transit reports for the arriving of samples/goods from overseas

Education

Business Administration

(Jun 1999 - May 2000)

AIC Management Studies

Software Engineering & System Management

(Sep 1995 - Oct 1998)

National Institute of Information Technology

Bachelor of Arts (Economics)

(Jul 1995 - Aug 1998)

University of Delhi

REFERENCES ARE AVAILABLE ON REQUEST



Contact this candidate