SUPREET JOLLY
****-** ***** ***, ********, Ontario L6Y 4V9
Tel: 905-***-****
E-mail: acujhq@r.postjobfree.com
Profile
Successful in generating new business and increasing sales volume
Able to work independently and as a part of a team, detail oriented and well organized
Experience in planning and business analysis
Ability to align tasks, objectives and resources with strategic priorities
Strong negotiator with excellent communications skills
Computing Skills
Development: Java, Visual Basic, ASP, SQL and Crystal Reports
Database: Oracle, MS Access 2000 and MS SQL Server
Others: Winsim Accounting, MS Office, MS Project, Adobe Photoshop and Visio
Professional Experience
Customer Service Specialist, Jan 2016 – Present
Action Imports
Interacting with customers concerning their accounts. Resolved contract issues involving terms and conditions and invoicing
Handling customer payments, accounts payable, invoicing and shipping
Responsible for order entry, pricing and product sourcing
Working with administration: forwarded requests and unresolved issues to the designated resource by communicating and coordinating with internal departments
Analysing business to find upcoming trends and product patterns and helped in designing several new products
Analysing inventory level procedures, to include consideration of ship pack factors, minimum presentation quantity, stock balancing, inventory variances at store and warehouse
Providing weekly and monthly sales reports for the management to analyse the customer buying trends and future requirements
Involve in quality control and negotiated settlements of defective products from our vendors
Developing sales and promotion plans including advertising layout, theme events, and seasonal opportunities.
Inside Sales Co-ordinator, Mar 2010 – Nov 2015
Mississauga Construction
Assisted and advised customers regarding usage and benefits of organization’s products and/or services
Participated in defining, recommending and documenting the conceptual design solutions to meet business goals and product requirements
Worked with the project management team to assist in the definition of project deliverables, estimates and schedules
Assisted customers in selection of merchandise and prepared orders, budgets, and inventory
Reviewed and analyzed reports to track sales and profits and made recommendations about merchandise replenishment
Prepared and sent purchase orders, communicated with vendors to ensure the availability and delivery dates of goods. Worked with the team to develop new concepts and merchandising ideas
Supreet Jolly Page 2
Managed administration tasks in a timely and accurate manner, for example: shipping schedules; credit control mechanisms; declarations; packing, routing, transport and safety documentation
Demonstrated regularly to clients and sales team about the existing and new products and services
Prepared and sent purchase orders, communicated with vendors to ensure the availability and delivery dates of goods.
Provided customers with technical support using maintenance procedures created with company products
Analysed inventory level procedures, to include consideration of ship pack factors, minimum presentation quantity, stock balancing, inventory variances at store and warehouse
Participated in the Quality Assurance process and the test cycle including development and executing test strategies, designing user acceptance test plan, co-ordinating user testing and documentation
Customer Service Associate, Jun 2002 – July 2007
IH Casa Decor
Worked in close coordination with customers and product development cell for conceptualising designs and then translating their needs in terms of style, aesthetics and quality
Managed purchase of products from international suppliers (China, India) including pricing structure and terms and conditions. Arranged merchandise to come from overseas and negotiated on availability, product specification, distribution and delivery deadlines
Involved in product set up for our company booth at major trade shows (CGTA, Montreal, Alberta, Vancouver and Halifax Gift Show). The trade shows were successful in bringing new clients and increasing sales
Monitored competitive and industry activities regarding marketing, assortment, pricing and promotions. Conducted competitive store visits to gain first hand insight. Modified category plans as needed to be responsive to customer needs
Communicated with external service providers, such as customs brokers, freight forwarders, trucking companies, to coordinate pick-ups and tracking/delivery of shipments and to ensure on-time delivery.
Conducted presentation to corporate customers and sales representatives about new product line and services
Analyzed sales reports, co-coordinated with the team in devising promotional schemes, organized and participated in events
Processed US freight invoices and ensured rate compliance and payments
Enhanced the export/import application for changing business needs. Produced custom reports for products, inventory, sales and customers
Prepared transit reports for the arriving of samples/goods from overseas
Education
Business Administration
(Jun 1999 - May 2000)
AIC Management Studies
Software Engineering & System Management
(Sep 1995 - Oct 1998)
National Institute of Information Technology
Bachelor of Arts (Economics)
(Jul 1995 - Aug 1998)
University of Delhi
REFERENCES ARE AVAILABLE ON REQUEST