Customer Service Representative

Sha Haider

** **** ***** • Toronto, ON • Home 647-***-**** • *********@*******.***

Qualifications Summary

Administrative Support professional with varied experience within fast paced, highly demanding environments • Strong organizational, technical and interpersonal communication skills • Confident and poised in interactions with individuals at all levels • Detail-oriented and resourceful in completing projects, able to multi-task effectively • Capabilities include:

Customer Service & Relations Accounting Computer Operations

Word Processing Filing and Data Archiving Problem Solving

Payable/Receivable Computer Operations Office Equipment

Relevant Skills and Experience

Administrative Support

Performed various secretarial and administrative functions; Coordinated and managed projects, attended meetings and maintained appointments

Responded to telephone inquiries by providing quality service, scheduled appointments and maintained client files

Co-ordinated meeting calendars and schedules, prepared and managed a wide range of document

Assisted with general accounting functions; Handled invoices, receipts and payments, maintained journals, handled A/P and A/R

Performed clerical functions such as; ordering supplies, preparing general correspondence, sorting and distributing mail

Assisted tenants in monetary transactions, sorted out clients’ complaints effectively and maintained cooperative working relationships with all levels of staff and public

Received and reviewed application forms to ensure documentation is complete; entered, approved forms into the system and informed customers of unsuccessful applications

Customer Service & Reception

Responded to questions and inquiries from clients, faculty and visitors received by phone, mail, email and in person regarding registration and general information

Maintained confidentiality while conducted interviews to identify customer needs and promoted company’s products and services

Booked customers appointments in the electronic scheduler and reminded them of appointments

Updated spreadsheets, scheduled appointments, meetings and booked halls for various functions, ensured all programs run as scheduled

Dealt demanding customers and provided excellent conflict resolution

Trained the Associates and operated the cash register

Managed large volumes of information and database of customers with confidentiality

Processed customer deposits, withdrawals, loan payments, bill payments, cheque orders and data entry

ShaHaider

30 Gordon Place • Toronto, ON • Home 647-***-**** • *********@*******.***

Employment History

Secretary, NPoint, Toronto, ON 2014 – 2015

Property Manager, Boardwalk 2012 – 2013

Office Administrator, TCAG, Thorold, ON 2011 – 2011

Membership Service Representative, Desjardin Credit Union, St.Catharines, ON 2009 – 2010

Secretary/Administrator, Multi Mortgage Company, Toronto, ON 2006 – 2008

Education

Bachelor of Business Administration, Canadian Accreditation, Toronto, ON 2007

Banking and Financial Services Diploma, CDI College, Toronto, ON 2001

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