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Customer Service Sales

Toronto, ON, Canada
April 28, 2016

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** ****** ****** *********, *********, ON L3T 7G1



• Bilingual (English and French) with strong written and oral communication skills in both languages.

• Excellent customer service and interpersonal skills demonstrated by success at increasing sales.

• Highly self-motivated and organized with strong analytical skills as demonstrated through independent academic research.

• Strong computer literacy and social media skills, proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook), Google Analytics, Haystack reports, Hootsuite, and SharpSpring.

• Comfortable working independently and as part of a team, as seen by the success of sales and marketing strategies devised independently or through collaboration with colleagues. WORK EXPERIENCE

Marketing Consultant April 2015 - August 2015

K&H Audiology Inc., North York, ON

• Increased the number of appointments scheduled by 10%.

• Created innovative ways to target customers using business-to-business and business-to- customer marketing strategies.

• Developed campaigns and promotions for hearing and speech month to target new patients and increase doctor referrals.

• Conducted market research to create an information package for new patients.

• Approached existing and potential customers to promote the company’s brand. Bilingual Inside Sales Representative July 2012 - March 2014 Ralston Metal Products Limited, Guelph, ON

• Increased market share and sales by 97.7% in the Quebec area.

• Collaborated with colleagues and management to develop sales and marketing strategies.

• Contacted new and existing customers to discuss their needs and to explain how these could be met by specific products and services.

• Submitted orders for processing, updated and maintained customer records in the CRM database.

• Identified prospective customers by using business directories, following leads from existing clients, and attending trade shows.

Bilingual Customer Service Representative May 2011 - August 2011 Seneca Residence & Conference Centre, Toronto, ON

• Greeted, registered, and assigned rooms to guests of the hotel.

• Collected payments and filed documents upon check-in.

• Answered inquiries pertaining to travel directions and made recommendations for excursions. Jenna J. Hayes 226-***-**** page 2

Bilingual Secretary (Occasional) June 2008 - May 2011 K&H Audiology Inc., North York, ON

• Scheduled and confirmed appointments, answered phone and directed calls to appropriate parties.

• Greeted patients, and filed and retrieved patient records. EDUCATION

Bachelor of Commerce, Marketing Management Expected graduation, Dec. 2016 University of Guelph, Guelph, ON

• Digital Marketing Course: Developed a digital marketing plan for United Way Guelph. Included specific strategies to improve website traffic and conversion, customer engagement, and brand support using social media and analytic software.

• Market Analysis and Planning Course Case Studies: Conducted market data analyses to make actionable recommendations pertaining to segmentation and targeting, positioning and perceptual mapping, new products design (conjoint analysis), and advertising budgets. Used Microsoft Excel add-ins ME-XL and Solver.

High School Diploma (French) June 2010

École Secondaire Étienne-Brulé, North York, ON

References available upon request

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