BHARTI SHARMA

Customer Service Professional Marketing Executive Public Relation Officer Creative writer

****, ******* *******, *********** (ON) L4T2E3 acuj5g@r.postjobfree.com © 647-***-****

WORK EXPERIENCE

•Wal-Mart (Mississauga) Fashion Manager- March 2008- till date

•Financial sector- Primerica, Toronto (ON) {Financial Representative}

•Ontario Election Toronto (ON) {Volunteer-Aug 2007- Oct 2007}

•PROJECT COORDINATOR} (UNO funded programme for Upliftment of Tribals)

•Marketing Executive (Brochure Designer and Field researcher) for Federal Government (India)

•Public Relation Officer Hospitality Industry- India

KEY COMPETENCIES

•Maximizing profits while keeping costs at bay.

•Experience of dealing with wide range of customers

•Proactive and able to use initiative with a `common sense` approach to solving problems

•Taking the initiative, especially when it comes to dealing with customers.

•Strong analytical, intellectual and organizational skills

•Effective interpersonal, communication listening, decision making skills, phone manner and office etiquette.

•Possess exceptional ability to build productive relationships, resolve complex issues to

•win customer loyalty

•Excellent time management skills, including ability to manage and prioritize workload to meet key deadlines

SKILLS IN PREVIOUS EXPERIENCES

•Analytical approach to any critical situations. Gathered and analysed information using qualitative and quantitative research techniques like interviews etc.

•Active Listener a very important tool in customer service

•Creative Thinker like arranging a retail display to have maximum impact on probable customers

•Responsible and committed to perform any given task ASAP

•Led teams; chaired committees; initiated volunteer events and activities.in all previous work experiences

•Wrote creative copy for catalogs, brochures and other direct mail projects.

•Computer Skills: All Windows operating systems, MS Office (Word, Excel, PowerPoint, and Access, Outlook).Active Internet Surfer.

•Recognised as an outstanding mentor who enjoys supporting others, demonstrating a lead-by-example approach whilst working as a team to ensure a unified approach

•Enthusiastic, resourceful, and academic background in Communications, International Relations and Marketing

•Professionally committed and responsible. Adapt easily to new situations. Successfully handle a wide range of functions using a combination of creative, organizational, and writing skills

•Maintain focus in demanding work environments, under deadline and pressure conditions. Meet challenges head-on and always find a way to effectively complete multiple assignments or tasks.

EDUCATION

•Executive Office Assistant and Computer Diploma in office administration

•Masters in Political Science and International Relations

•Post Graduate in Marketing Management

•Post-Graduation Diploma in Public Relations & Advertising

•Over 8 years of Professional Customer Service

ACCOMPLISHMENTS

•Shining Star and Customer Choice Awards

•Credentials for various projects

•Introduced qualitative research techniques resulting in new promotional avenues

•Started the Market the Roots programme under UNDP sponsorship creating and implementing marketing and sales strategies resulting in 33% sales and 35% margin gains in two years.

VOLUNTEERING FOR COMMUNITY SERVICE AND CHILDREN'S MIRACLE NETWORK, SICK KIDS ETC

References available upon request

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