FRANK MILLS

**** ********* *****, **** ******, FL 34685 727-***-**** acuiyd@r.postjobfree.com

OBJECTIVE

To further my professional career in a leadership position with strong company that appreciates character and strong work ethic. Seeking

to diversify my skills to achieve optimum utilization of company resources and maximize profits.

SUMMARY

Professional with over 20 years of Sales, Business Development, Recruitment, Management and Training experience. Hands on action-

oriented leader who acts as a strategist and relationship builder, working with current and potential customers to assess their business

needs, market conditions, and industry trends to provide the right product/service offering. Professional experience includes product

development, creating company goals, streaming overall operation and strategic planning within various organizations, departments and

environments.

PROFESSIONAL EXPERIENCE

US CONSULTING SERVICES

Director Enterprise Solutions North America Oldsmar, FL April 2013

Present

Facilitated training initiatives for executives, managers, and employees in quality service, coaching, and performance management

which resulted in an increase in monthly sales goals

Responsible for productivity, management and training of 5 member team that performed business development and recruiting for

new and existing clients.

Team obtained 16 new clients along with our team closing 39 consulting and full time deals; processes included cold calling

established and new potential clients, sourcing and recruiting candidates, negotiation and closing.

Strong knowledge in contract negotiation, licensing terms, project life cycles, and content acquisition.

Hands on action-oriented leader who acts as a strategist and relationship builder, working with current and potential customers to

assess their business needs, market conditions, and industry trends to provide the right product/service offering to clients across the

United States and Canada.

Developed strategies that retained and protected existing client portfolio through account management.

Leading, coaching and supporting Account Managers to increase market share and grow revenue.

EMR STAFFING PARTNERS

Resource Manager North America 9 Month Contract Palm Harbor, FL July 2012 April 2013

Recruited by EMR Staffing Partners to help grow and secure revenue for this newly formed company

Performed Business Development and Account Management for EMR & Clinical Healthcare I.T. Professionals

Closed 2 deals in my first 7 weeks & provided Account Management for hospitals.

Client base consisted of major hospitals, clinics and health care providers across the United States.

Worked with Chief Information Officers, Directors of Internet Technology & Clinical Areas.

Areas of expertise: Epic, Cerner, Eclipsys, Meditech, McKesson, Siemens, GE Healthcare,

Allscripts, eClinical works, NextGen, Clinical Analysts and EMR Professionals

US CONSULTING SERVICES

Director Enterprise Solutions North America Oldsmar, FL May 2009

June 2012

Responsible for sales and recruitment productivity, management of client accounts and training of team

Our first year in 2009; my team closed 26 consulting and full time deals and added 19 new clients.

Developed and reviewed quarterly business plans with Account Managers for strategic targeting and attain company initiatives for

new sales growth toward meeting / exceeding sales and recruiting forecast quotas.

Continued to develop and expanded new and existing client base in the United States & Canada.

Motivated and developed 5 Account Managers to President Club winners (2009-2012).

Grew Enterprise Solutions sales 40% through strategic planning and targeting accounts and increased sales profitability by a factor

of 5 over the term of my employment.

EMS CONSULTING SERVICES

Delivery Manager North America Tampa, FL September 2007 May 2009

Recruited by Director of Business Development to help the IT Consulting Division and impacted the company with revenue by

closing 17 I.T. consulting deals and company hiring 5 W-2 I.T. internal consultants.

Secured a large RFP bid/project which resulted in team placing 9 consultants earning $1.8 million in profit.

Worked with universities across the U.S. assisting with IT project planning and software upgrades, and implementation of internal

software and Oracle products in multiple locations within each university.

Attended Morgan Method Training and graduated earning Certification for sales and recruiting techniques.

Assisted in the creation and development of EMS Consultant Care process to ensure employee retention.

Teamed with the Director of Business Development to evaluate purchase of new recruiting software for EMS sales and recruiting

division to integrate with existing candidate and client databases.

Lead organizational development initiatives resulting from survey to improve employee satisfaction by 5%.

INTELLECT

Senior Account Manager 3 Month Contract Clearwater, FL July 2007 September 2007

Recruited by the VP of Sales & Recruiting of the Company for an opportunity for fast track career advancement

Immediately helped impact the Recruiting Division by closing 3 six month consulting deals to increase revenue.

Directed to help recruit high level professional candidates for select job orders provided by sales executives.

Controlled the quality of the most crucial variables by contributing to the company goals and objectives.

ULTRAMATICS

District Manager of Recruitment Oldsmar, FL July 2006 July 2007

Built an incredible team of 10 Account Managers working in a team environment by recruiting, staffing, training and developing

each employee while balancing sales budget and contractual consulting agreements

Established recognition programs for individual and team improvements that supported company mission

Created Recruiting/Hiring system, with emphasis on hiring to consistent core attributes streamlining the process and reducing

turnover 63% saving $65,000 annually

Developed and instituted a performance management program to include review cycles, annual compensation and bonus increases,

and succession planning in the United States and India.

Assisted team with training and mentoring of various company processes, sales account management & refined recruiting processes

and procedures for each selective member of the team.

Responsible for the research and purchase of a new applicant tracking system and worked with the Director of Consulting on the

internal set up and integration of recruiting software, website and databases.

Attended various trainings, networking activities; career fairs, professional association meetings

US CONSULTING SERVICES

Senior Account Manager 9 Month Contract Oldsmar, FL June 2005

March 2006

Attended and completed a 3 month training program for sales, recruiting and account management.

Performed Business Development, Recruiting and Account Management & started a new division focused on

Java and Oracle Technologies that averaged over 130 outgoing phone calls daily

Closed 4 consulting deals over my 9 months of employment and obtained 7 new clients for company

TMF ENTERTAINMENT

Sales Manager Palm Harbor, FL 2002 2006

Started entertainment product business selling video games, movies and music via online stores and auctions.

Averaged over 64k in profits annually for each year in business on multiple websites and online stores.

Designed and delivered new employee culture training initiative for employees that successful integrated the company's vision and

mission to instill a creative and dynamic culture

CLOSEOUTVIDEO.COM

District Sales Manager Palm Harbor, FL 2000

2002

Started a new IT division selling movies, music and video games from Amazon.com product bought.

Responsible for Product Inventory, Training, Shipping, Web Storefronts and other departments involved.

Created Ebay Auctions trained staff, evaluated & priced product for selling online.

Created a training and development program in a start-up retail entertainment environment.

Expertly managed development of reports that included counseling, evaluations, inventory and personnel.

Created employee performance based evaluation and materials for all positions, conducted exit interviews

BLOCKBUSTER VIDEO

Store Manager Clearwater, FL 1994 2000

Managed multiple stores, trained employees and ran the #1 store in the district 6 years in a row.

Remodeled and Retrofit 2 stores to update shelving, computer equipment and store interior.

Received excellent ratings on evaluations for management and counseling skills over the last 7 years.

Developed employee training program resulting in increased customer service and sales growth of 8% annually

Achieved the lowest "voluntary turnover" in the company over the past 6 years (1994-2000).

Took over a team ranked #8 out of 10 regions in 2008 to 2nd out of 11 regions in 2012 and 4th out of 10 regions in 2013 in a highly

competitive and challenging market.

THE HOME DEPOT

Assistant Store Manager 1991 1994

Promoted to Assistant Store Manager; Selected as a part of a 14 member management group to open the first Home Depot in

northeast area of the United States; 14 members were selected from the entire management staff throughout the company.

Successfully opened 8 new stores in a variety of locations in the Northeast, hired/trained all new personnel, set racking,

merchandised, stocked inventory, hired employees and established customer service skills

Proven time management skills, a high attention to detail and experienced in managing numerous projects simultaneously.

Department Manager 1985 1991

Promoted to Department Manager after only 3 months of employment with Home Depot

Managed Several Departments: Flooring, Paint, Hardware, Ceiling Fans, Lumber and Building Materials

Trained and promoted several employees over my career to Department Manager and Assistant Store Manager

Improved cross sell opportunities within the customer base by applying consultative selling techniques and ordering high margin

product and merchandising in high traffic areas; Exceeded sales targets by 110%

Sales Person 1985-1985 3 months

Started career with Home Depot as a Part Time employee in the Flooring Department

PROFESSIONAL DEVELOPMENT

Morgan Method Recruiting Certification, Management Certification, Microsoft A+ / Network+ Certification

SOFTWARE

Bullhorn, Big Biller, CBizsoft, PC Recruiter, Various CRMs, ATS and Software

TECHNICAL SKILLS

Microsoft Office, Photo Editing, Network Tools, Troubleshooting, Computer Tech Skills

VOLUNTEER WORK

Tim Tebow Foundation, Volunteered as motivational speaker at local schools and groups on various subjects such as the events of

leadership, character, honesty and integrity.

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