SITUMORANG, ANTONIO ANDREAS

092********

acuix8@r.postjobfree.com

OBJECTIVE

~ Looking for a position in a company that needs and values quality front-end customer support and can benefit from my positive interaction skills and technical abilities which will ultimately improve customer satisfaction.

~To provide my best potential and expertise in attaining a greater customer satisfaction index, thereby increrasing the reputation of the organization. To endeavor my zeal and enthusiasm, along my attractive personality and interactive skills in attracting potential customers for the monetary growth and development of the organization.

PROFESSIONAL SUMMARY

~ Looking to secure the role of a senior customer executive for utilizing the exceptional customer hanling skills and the vast work experience that would help in further career growth and honing the existing skills.

~ Dedicated Customer Service Representantive motivation to maintain customer satisfaction and contribute to company success.

~ Reliable Customer Service Representative with extensive track record in demanding sales and account management environments.

SKILLS

~ Outstanding customer service skills; patient with all types of individuals and organizational levels.

~ Initiator.

~ Highly organized, with great attention to detail and follow through.

~ Able and willing to learn new things.

~ Adaptability and ability to work under pressure.

~ Problem analysis and problem solving.

~Energetic work attitude.

~Telecomunication skills.

~ Professional in appearance and strong work ethic.

~ Computer skills include: Ms office.

EDUCATION AND TRANING

~ Bachelor of Science in Business Administration (AMA COMPUTER COLLEGE MAKATI 2010-2014)

*Course work in Business Administration and organizational development in business, marketing and communications.

WORK EXPERIENCE

~ Customer support at Picar Development.inc, Makati City. (02/2013 to 12/2013)

*Generated leads for new sales trough telephone and email contact with Assisted customers in finding out-of-stock items responsible for ringing up customers in a timely manner and guaranteeing high level customer service.

*Develop highly emphathetic client relationships and earned reputation for exceeding sales goals.

~ Marketing Staff at P.T. BADAK NGL, Indonesia. (01/2014 to 09/2014)

*Organized weekly sales reports for the sales department to track product success. Worked under strict deadines and responded to service requests and emergency call outs. Guaranteed positive customer experiences and resove all customer complaints.

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