Customer Service Sales

YAKIRA RICKETTS

*** **** **** *****, *******, L*A 3X9 647-***-**** acuitq@r.postjobfree.com

CAREER OBJECTIVE

To succeed in an environment of growth and excellence and earn a job which provides me job satisfaction and self development and help me achieve personal as well as organization goals.

WORK EXPERIENCE

LEGOLAND DISCOVERY CENTRE, VAUGHAN, ONTARIO

Food & Beverage Host, May 2014 – Present

Receive payment by cash, check, credit cards, vouchers, or automatic debits.

Issue receipts, refunds, credits, or change due to customers.

Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.

Prepare specialty foods such as pizzas, sandwiches, funnel cake fries and speciality beverages, following specific methods that usually require short preparation time.

Perform cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary.

Clean, stock, and restock workstations and display cases.

VOXDATA SOLUTIONS (CALL CENTER – UNDER RBC CAMPAIGN), TORONTO, ONTARIO

Customer Service Representative, Mar 2013 – Aug 2014

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Determine charges for services requested, collect deposits or payments, or arrange for billing.

Refer customers to designated departments and transfer within call centre.

FOREVER 21 (BRAMALEA CITY CENTRE), BRAMPTON, ONTARIO

Sales Associate, May 2012 – June 2014

Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.

Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.

Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.

Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.

Fitting room supervision.

EDUCATION

UNIVERSITY OF GUELPH-HUMBER, ETOBICOKE, ONTARIO

Business Administration Candidate, Expected graduation, Apr 2017

WOODBRIDGE COLLEGE, WOODBRIDGE, ONTARIO

High School Diploma, Jun 2013

VOLUNTEER EXPERIENCE

Toronto Film Festival (TIFF) (May 2013)

Woodbridge Fair (October 2012)

ANFGC Toronto. (May 2015)

SKILLS

Proficient software skills in Simply Accounting, Quickbooks, Microsoft Office and Outlook.

Excellent written and oral communication skills gained through continuous interaction with customers.

Able to use suggestive selling techniques to increase sales.

Excellent at up selling and making recommendations to customers.

Flexible team player who adapts well to new situations and comfortable working in a fast-paced environment.

Able to provide outstanding customer service by building and maintaining professional relationships.

CPR Certified.

Smart Servc Certified.

References available upon request

Contact this candidate