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Customer Service Medical

Location:
Setauket- East Setauket, NY
Posted:
April 26, 2016

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Resume:

Rachel A. Sen

** **** **** *****, ** ***** 917-***-**** acuiss@r.postjobfree.com

MEDICAL RECEPTIONIST/ASSISTANT

Experienced medical receptionist/assistant with proven success in medical front desk management and strong administrative background.

Dedicated medical office professional skilled in the following areas:

Reception desk management

Customer service management

Patient pre-screening and appointment coordination

Patient relationship management

Customer service management

Medical Office technologies (SoapWare, Care 360, Medical Manager, MediMac)

Professional History

Mark Bernstein, MD August 2009 to Present

Stonybrook, NY

Medical Receptionist

Managed a medical front desk in areas of computerized scheduling and confirming with the knowledge of Soapware. Check and noted message taken from answering machine, screen and prioritize phone calls. Greets patients in polite, prompt, helpful manner and provides any necessary instructions.

Acquired co-payments and balances due and provided excellent customer service. Interact with a diverse population of patients, responding to various inquiries and concerns. Communicated with physician and support staff to determine the need for patient services.

Called, faxed, write prescriptions, as well as e-scribing using Care 360. Preauthorization's on medications and radiological testing, sending in orders for infusions to appropriate facilities. Scan in any significant paper work into main computer as well as Updox file system.

Spindler & Fingerhut, MDs October 2001 to February 2006

Bayside, NY

Medical Receptionist

Manage the scheduling and confirmation processes (manual and electronic) for the medical office’s front desk, via Medical Manager. Screening and prioritization of a high call volume, managed medical records and collect patient co-payments. Acquired and provided excellent customer service. Interacted directly with a diverse population of patients, responding to various inquiries and concerns. Obtained and processed patients medical insurance information quickly and accurately. Communicated with physicians and medical support staff to determine the need for patient services. Called in referrals and prescriptions as well as communicating with other medical offices.

Follows opening and closing procedures according to guidelines.

Greets patients in polite, prompts, helpful manner and provides any necessary instructions. Informed nursing staff of patient arrivals. Maintained a clean and orderly waiting room. Maintained patients confidentiality at all times.

Forest Hills Pediatrics June 1998 to January 2001

Forest Hills, NY

Medical Receptionist

Manage a medical front desk in areas of manual and computerized scheduling and confirming with the knowledge of Medimac. Screen and prioritize heavy call volume. Follows opening and closing procedures according to guidelines.

Acquired co-payments and provided excellent customer service. Interacted directly with a diverse population of patients, responding to various inquires and concerns. Communicated with physicians and medical support staff to determine the need for patient services. Called on referrals and prescriptions as well as communicating with other medical offices.

Rachel A. Sen, Medical Receptionist/Assistant

Page Two

Followed opening and closing procedures according to office guidelines. Greets patients/parents in polite, prompt, helpful manner and provided any necessary instructions. Informed nursing staff of patient arrivals. Maintained clean and orderly waiting room. Maintained patient confidentiality.

Run cbc's, test strip bilirubin and Hb, urine tests, and throat cultures. Weigh and measure children, routine hearing and vision tests.

Education and Certifications

01/2008 – 05/2009 Suffolk Community College, State University of New York

09/1994 – 05/1999 Queensborough Community College, City University of New York

09/1989 – 06/1993 St. Johns Preparatory High School



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