Customer Service

Susan Carey NCICS

**** ********* **., ******** *******, CO 80906 Phone 719-***-**** *****.******@*****.***

OBJECTIVE

To obtain a challenging position that will utilize my training and experience and allow for professional growth and increasing responsibility.

PROFESSIONAL SKILLS

• CPR Certified • Medical Terminology • Microsoft Office

• Phlebotomy Certified • Medical Assisting • Customer Service Oriented

• Billing & Coding Certified • Drug Administration • Data Entry

• EKG/ECG

• Anatomy and Physiology • Pharmacy Technology

• Medical Laboratory Procedures • 10-Key

• Creative and Resourceful

PROFESSIONAL EXPERIENCE

03/11 to 04/11 Center at Centennial, Colorado Springs, CO

Externship-Medical Assistant

• Reviewed and updated resident records

• Performed numerous administration duties

• Accurately documented vital signs

09/14 to 03/16 Atterro/CGI, Colorado Springs, CO

Tier 2 Agent

• Handled Inbound calls

• Enrolled customers into plans for health and medical

• Did Backoffice work and filled out peak applications with customers’ changes

06/14 to 09/14 Xerrox, Colorado Springs, CO

CSR /Business

• Handled Inbound calls

• Did Troubleshooting for devices for Verizon

• Sold devices and accessories for Verizon

04/12 to 06/14 Firstsource Advantage LLC, Colorado Springs, CO

Recoveries

• Handled Inbound and Outbound calls

• Took payments for customers

• Updated customers addresses and phone numbers

11/10 to 01/12 Alorica, Colorado Springs, CO

CSR

• Responded to incoming telephone calls and delivered exceptional customer service

• Provided effective and timely resolution of a range of customer inquiries

• Processed new customer orders timely and efficiently

• Attended departmental meetings as scheduled

07/10 to 10/10 Cutco, Colorado Springs/Denver, CO

Independent Consultant

• Executed exceptional courtesy and respect for customers in person and on the phone

• Answered customer inquiries to products that were displayed

• Negotiated sale prices and incentives to potential clients

09/99 to 07/09 Checks Unlimited, Colorado Springs, CO

CSR

• Greeted customers and provided exceptional customer service to clients

• Marketed both business and personal products to customers

• Managed payments for orders

VOLUNTEER WORK

03/12 to 04/12 Home Services, Colorado Springs, CO

Volunteer

• Answered phones accurately using Company script

• Maintain cleanliness of office

EDUCATION

CollegeAmerica – Colorado Springs Campus, Colorado Springs, CO Completed and graduated with an Associate of Occupational Studies degree in Medical Specialties Cum Laude

Graduated: May / 2011

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