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Customer Service Information Technology

Dallas, TX
April 26, 2016

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Parus Mirani

**** ******** **

Houston TX *****



Management professional with extensive experience in the development, motivation, and leadership of personnel. Exceptional background in property and management. Expert in analyzing operations and implementing effective system, and processes to improve organizational performance. Outstanding communications skills that ensure subordinates have a firm understanding of the task requirements to successfully achieve and exceed objectives. 10 Years’ leasing office working experience.

Customer Management experience in variety of Industries

Fluent in English, Urdu

Diplomatic experience, conscious of cultural difference

Excellent under pressure and delivering desired results

Processed forms, reports, and documents timely and efficiently

Created letters, memos, email, and ads

Served at busy front desk by courteously answering multiple phone line

Grave rental receipts and copies of lease agreements for resident

Provided successful customer service to resident and guests

Greeted guest and provided information about community

Posting Rent take to bank Dpeosit


AMSI, Rent Roll, Onsite, Yottareal, PMPro, Blue Moon, Photoshop,

(English) TAA / Fair Housing Laws and Regulations

Lease Hawk and Grace Hill

Proficient in Microsoft, Word, Excel, Outlook, Power point PROFESSIONAL EXPERIENCE

Adara Communities Yorktown Apartment March 2013 – Present Leasing Associate

Responsibilities and Achievements 655 units’ property

Received customers cordially by greeting them and providing them with information on vacant properties available for rent.

Asked questions and held long discussions with the clients to assess their needs regarding properties.

Made sure all related forms were properly completed by the applicants – Assisted them in completing the process correctly.

Evaluated credit reports of clients to ensure whether they fall under the established guidelines for buying properties.

Conducted several background checks on the clients prior to signing any contract.

Resolved customer queries and doubts over the phone and in personal meetings.

Maintained and documented accurate records of new and existing customers for future business purposes.

Performing a background check on tenants before leasing. Arden Wood Group

Catalina Apartment (December, 2006 – November, 2012) Leasing Consultant 332 units property

Scheduled appointments for customers interesting in renting offices, shops, and apartments

Helped customers in taking a tour of the premises

Drafted lease paperwork’s

Verified customer's information necessary for lease agreement

Worked with the marketing team in order to promote properties for leasing

Closely monitored the behavior of residents to ensure proper use of the leased properties World Food Ware House

Cashier (March, 2006 – November, 2006)

Handling register, taking care of customers, and Stocking. EDUCATION

High School Diploma

Marque Learning Center Houston

Associate in Arts

Government Girls College Pakistan

Diploma Information Technology Pakistan


Strong Communicator

Keep myself and staff motivated with positive attitude

Great public speaker

Work excellent in fact-paced and team-focused environment

Quick learning, strong time management and adaptable

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