Customer Service Sales

SALINA CHOWDHURY

***************@*****.***

** ********* **. ***********, ** M1P 1N2 647-***-****

OBJECTIVE: Seeking an entry level position in your organization utilizing the following skills:

Over 15 years of work experience in a high-volume customer focused setting

Excellent communication skills, adapt in generating trust and rapport with clients

Collaborates effectively with colleagues to meet all tight deadlines and achieve the best results possible in client service

Skilled in cash handling procedures including counting and balancing currency

Excellent organizational skills and possesses a certificate in First Aid & CPR

Fluent in English, Bengali (Spoken & Written), Hindi and Urdu (Spoken)

Proficient in MS Office (Word, Excel, Access) with accurate keyboarding skills

RELEVANT SKILLS:

Sept. 2007 – Feb. 2016 Customer Service Specialist/Cashier/Accounting Clerk

Wal- Mart Canada, Toronto

Responsibilities:

Greet customers in a polite, professional and courteous manner

Receive all incoming calls and forward them to relevant department/person

Create customer accounts at the lay-way with 10% down payment

Complete bank deposits; using teller mate to weigh and enter currency into the computer, verify, reconcile, and finalize end of day business transactions to the system

Identify, record and track register and office long/ shorts; Process Cash Fund Transfers; Research and challenge all chargebacks

Orders and maintains correct denominations of currency and change daily from bank

Scan items and if necessary, correct pricing issues within the system

Collaborate within the departments to perform price checks to ensure accuracy in accordance with Wal-Mart policies

Assist customers in bagging merchandise while paying special attention to separate chemical cleaning products and food items

Create visually appealing displays in order to improve the overall sales targets

Oct. 2004 – Sept. 2007 Early Childhood Educator (Pre-School Teacher)

ST. CHAD DAY NURSARY, Toronto

Responsibilities:

Organize the learning environment and overseeing activities that foster all areas of a child’s emotional, cognitive, social and physical development

Submit written observations on children to their supervisors

Attend staff meetings to discuss difficult children and areas of improvement

Prepare and serve food, set up and tear down for lunch or rest periods

Assist with eating, dressing, and toilet training

Plan and monitor the safe environment for the healthy growth of children

SALINA CHOWDHURY Page 2-647-***-****

Oct. 2003 – Jul. 2004 Order Picking/Packing & Shipping

Dominion Hosiery, Toronto

Responsibilities:

Received both invoices and orders from the management level

In charge of filling orders in shipping containers in accordance with the specified quantities, types and sizes on the packing slip

Ensured all shipments were sealed and labelled correctly ensuring timely delivery

Organized and counted all boxes to be shipped by reporting shipping information regarding amounts to supervisor

Customer Service; Restaurant Operations:

Jun. 2002 – Sep. 2003 McDonald’s, Toronto

May 2000 – Jun. 2002 Harvey’s Restaurant, Toronto

Responsibilities:

Welcomed customers entering the restaurant with a smile

Took orders while paying attention to customers’ food allergies, likes and dislikes

Suggested additional products for purchase by highlighting any current promotional sales events

Garnished customers menu items according to customers’ choices and company policies for dressing specific sandwiches

Maintained a sanitary kitchen, dinning room and washroom environments by performing cleaning duties such as wiping counters, restocking products, removing waste, sweeping and mopping floors

VOLUNTEER EXPERIENCE:

Apr. 2000 – Jan. 2002 Reception & Front Desk Operations

The Salvation Army, Toronto

Answered all incoming inquiries by providing routine information such as hours of operation, location and promotional sales events

Took messages and transferred calls to the appropriate personnel

Performed clerical activities such as photocopying, faxing, typing, filling and proofreading documents

Collaborated with team members to create promotional flyers and pamphlets

Informed walk-in customers of services offered throughout the organization

EDUCATION:

Bank Teller Certificate

Oasis Community Centre

July 2006

Early Childhood Education

Seneca College

Sep 2002 to Aug 2004

O.S.S.D.

City Adult Learning Centre

June 2001

REFERENCES: Available Upon Request

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