To become part of a team where I can excel, demonstrate and gain exceptional customer service, administrative and professional skills.
Exceptional phone etiquette
Strong “people skills”
World class customer service
Advanced negotiation and communication
Fluent speaking, reading and writing Spanish
Transformational leadership/Team building
Works well under pressure
Firetron- Fire Technician
Fire protection specialists that develops solutions that protect individuals, property, homes, and buildings from fire damage. A professional that uses sophisticated modeling software to analyze the risk of fire at various locations.
ABM- UPS Customer Security
Completed reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; obtaining signatures. Maintained environment by monitoring and setting building and equipment controls. Maintained organization's stability and reputation by complying with legal requirements.
Ensured operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; evaluating new equipment and techniques. Contributed to team effort by accomplishing related results as needed.
Houston Spine and Rehab Center- Medical Administrative Assistant
Answered telephones, greeted patients, updated and filed patients' medical records, filled out insurance forms, handled correspondence, scheduled appointments, arranged for hospital admission and laboratory services, took medical histories and recorded vital signs, explained treatment procedures to patients, prepared patients for examination, and assisted the physician during the examination.
Complete Med Care- Medical Administrative Assistant
Performed clerical work in doctors' and hospital offices. Responsible to keep all patient files organized and to maintain the front office. Filed medical records and handle administrative duties, such as answering phones and scheduling appointments.
Freeway Ford – Sales Consultant
Comprehend automobiles by studying characteristics, capabilities, and features; comparing and contrasting competitive models; inspecting automobiles. Developed buyers by maintaining rapport with previous customers; suggesting trade-ins; meeting prospects at community activities; greeting drop-ins; responding to inquiries; recommending sales campaigns and promotions. Qualified buyers by understanding buyer's requirements and interests; matching requirements and interests to various models; building rapport.
Demonstrated automobiles by explaining characteristics, capabilities, and features; taking drives; explaining warranties and services. Closed sales by overcoming objections; asking for sales; negotiating price; completing sales or purchase contracts; explaining provisions; explaining and offering warranties, services, and financing; collects payment; delivers automobile.
Creative Consumer Research- Market Research Interviewer Call Center
Collected information/data over the phone on people’s attitudes and experiences by carrying out market, opinions and social research on behalf of businesses, government departments and organizations.
Medical Assistant Associate
CPR and AED Certified- American Heart Association
Yohani Ham Mr. Moore Eric Hicks
Mentor UPS Supervisor ABM Supervisor