Josh Carpenter

acuimk@r.postjobfree.com 330-***-****

**** ******* *****, ********, ** 44667

HUMAN RESOURCES GENERALIST HUMAN RESOURCES SPECIALIST Highly knowledgeable professional with 19 years of management experience. Proven abilities in personnel training and retention, employee relations and performance management. Responsible for many aspects of human resources as a general manager and assistant store manager, which will assist me in a transition to human resources generalist or specialist.

Summary of Qualifications

HR Policies and Procedures Recruitment and Retention Employee Reviews Staff Development and Training

Payroll Management Coaching and Mentoring

Employee Relations Orientation and On-Boarding

● Interviewing and Hiring ● Scheduling

PROFESSIONAL EXPERIENCE

Office Max, Massillon, OH 2011-present

Assistant Store Manager

Hired and trained thirty associates in all aspects of store operations to provide a satisfying shopping environment for customers

● Utilized feedback from employee engagement survey to enhance employee relations and employee retention

● Used various techniques including in store recruiting flyers to fill staff needs Maximized sales through outstanding customer service and meeting all company mandated sales metrics

Enhanced profits by meeting labor budgets, controlling shrink and minimizing controllable expenses

The Finish Line, Akron, OH 1996-2011

General Manager

Trained and promoted four Assistant Store Managers, which resulted in promotion to Store Manager

Maintained training percent above 90 percent, one of the highest in company, for a five year period, by setting daily time for training sessions Performed quarterly and yearly performance reviews for all employees Maximized sales through exceptional customer service and driving key metrics Controlled labor by proper scheduling and meeting labor budgets Achieved shrink results 20 percent below company average for nine straight years by enforcing loss prevention policy and sales floor awareness Utilized merchandising skills to drive sales through effective visual presentations Champ’s Sports, Columbus, OH 1994-1996

Assistant Manager

Maximized sales through daily training and supervision of sales associates Created weekly schedules that increased sales and employee productivity Monitor shrink levels by conducting store inventories and doing weekly cycle counts Created a talent pool for store by quality interviewing and hiring EDUCATION

Kaplan University

Master of Business Administration

Bowling Green State University, Bowling Green, OH

Bachelor of Science, Sport Management