IT Support II
Resume:
Harley Campbell Jr.
********@****.***
Experience
IT Computer Technician October 2015-February 2016
Compucom – Contract for Albemarle
* Troubleshoot hardware, software, and network issues
* Troubleshoot network printer issues
* Image computers with Altiris
* Install and setup laptops, desktops, and printers
* Train users on software
* Experience with Lotus Notes
IT Computer Technician October 2014-October 2015
Shriners Hospital of Shreveport
* Troubleshoot hardware, software, and network issues
* Troubleshoot network printer issues
* Image computers with Altiris
* Install and setup laptops, desktops, and printers
* Active Directory and Exchange – add, remove, maintain users and email accounts
* Maintain Symantec Endpoint anti-virus server and make sure all computers up to date and virus free
* Train users on software
IT Computer Technician/Document Imaging Dec 2010 – August 2014
Carter Federal Credit Union
* Troubleshoot hardware, software, and network issues
* Troubleshoot any printer issues
* Experience with Risc and XP environment
* Assist with data processing daily jobs
* Image documents for data storage
* Image computers with Symantec Ghost
* Install and setup laptops, desktops, and printers
* Active Directory and Exchange – add, remove, maintain users and email accounts
IT Computer Technician/Webmaster (Contractor) July 2008 – December 2012
Northwest Louisiana Federal Credit Union, Shreveport, LA
* Troubleshoot hardware and software issues with PC/Laptops
* Troubleshoot network and local printer issues, install and configure network and local printers
* Experience with HP network, local and other brand multifunctional printers
* Troubleshoot Server hardware, software issues
* Train end users on any software updates and installs
* Remove viruses, spyware and image computers when needed
* Troubleshoot network issues
* Webmaster for Credit Union -- maintain website with any updates (www.nwlafcu.org)
IT Computer Technician December 2009 – March 2010
Caddo Parish School Board, Shreveport, LA
* Troubleshoot hardware, printer, and software issues for over 1000 Faculty, Staff and Student computers
* Troubleshoot server, wireless, network and server issues
* Troubleshoot projector and audio/video equipment
* Experience with HP network, local and other brand multifunctional printers
* Provide customer service in person and via telephone
* Install antivirus, spyware, malware applications and remove any viruses, spyware and malware
* Experience with Windows XP and Vista environment with Microsoft Office applications 2003-2007
* Train end faculty and staff on educational software and applications
* Image PCs/Laptops with Symantec Ghost
Administrative Computing Specialist November 1999 - Oct 2009
Centenary College of LA, Shreveport, LA
* Computer Labs - maintain, update, and troubleshoot any lab computer hardware and software
issues which consist over 750 computers
* Software ordering and licensing - responsible for pricing and ordering any software used by
individuals in college departments and installation of the software
* Experience with HP network, local and other brand multifunctional printers
* Point of sale systems - Order Point of sale software, hardware and provide technical support
for the Campus Bookstore and Meadows Museum Gift Shop
* Troubleshoot Faculty, Staff and students computers hardware, software, printing wireless and networking
problems
* Installation of Audio/visual equipment -- projectors, Smart Whiteboards, DVD players and receivers
* Install antivirus, spyware and malware applications and remove any viruses, spyware and malware
* Experience with Windows 7, VISTA, XP Professional, Windows 2000, Server 2003 and 2008, SQL
environment, Exchange server and Microsoft Office 97-2007 applications
* Setup and maintain user email accounts on Exchange server
* Assist with migration of domain users from 2 domains to one
* Experience of Active Directory, group and local policies
* Customer service for computer related issues with Faculty, staff, and students via phone and in person
* Train Faculty and Staff concerning Microsoft Office applications and 3rd party supported software
* Create databases, queries, reports and maintain databases for faculty and staff using Microsoft Access
* Image PCs/Laptops with Symantec Ghost
* Experience with remote desktop, VPN and logmein
Data Processor/PC Technician May 1995-November 1999
Wesla Federal Credit Union, Shreveport, LA
* Troubleshoot PC hardware, software, and network issues
* Troubleshoot Printer issues with local and network printers
* Experience with Windows 95 and Windows 98 operating systems
* Experience with Risc 6000 in XP environment
* Process jobs and reports for departments in credit union
* Balance ATM reports, issue ATM cards to members, and maintain ATM card records
* Create loan forms for credit union to eliminate need for preprinted forms
* Balance and post payroll files
Data Processor/Credit Card Specialist January 1992-May 1995
Bossier Federal Credit Union, Shreveport, LA
* Troubleshoot terminal hardware, software, and network issues
* Troubleshoot Printer issues with local and network printers
* Experience with Windows 95 operating system
* Experience with IBM 36 server
* Process jobs and reports for departments in credit union
* Issue, maintain credit card records and enforce credit card transaction security
* Balance ATM reports, issue ATM cards to members, and maintain ATM card records
* Assist as backup to the ACH and share draft personnel
* Balance and post payroll files
Education
LSU SHREVEPORT, Shreveport, LA, Graduated May 1991
* Bachelor of Science degree with Major in Computer Science * Minor in Business Information Systems
* Graduated with 3.3 GPA
A+ Certified Professional IT Technician - received certification in 2009
References
Scott Merritt
Centenary College of LA
Information Technology Director
Glenn McIntosh
New Tech Computer Systems
PC Technician
Chris Derrick
Centenary College of LA
Information Technology Manager
Andy Hitt
St John Berchmans Catholic School
Technology coordinator
***********@*****.***
Kim Crockett
Shriners Children Hospital of Shreveport
IT Director
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