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Customer Service Administrative Assistant

Greensboro, NC
April 26, 2016

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Dear Hiring Manager,

After many years of working directly with people in diverse professional setting, I am constantly seeking to leverage my experience in any field I find myself in whether it be Administrative, Medical, Community based or Culinary.

Ideally, this position will allow me the opportunity to utilize my experience that I have learned throughout my years working with reputable companies in the Charlotte and Greensboro metropolitan areas. Much of my experience is transferable, specifically in the areas of customer service, administrative, crisis intervention, problem solving, and dealing with individuals with different backgrounds. Given the opportunity, I am confident that my experience and personable disposition would be an asset to your department or your company.

For your convenience, I have attached my resume for your review. Realizing the limitations of the written page, I would welcome the opportunity to participate in a personal interview to answer any of your questions and better present my qualifications. Thank you for your time and consideration. I look forward to speaking with you soon.


Javata Epps


To gain employment at a stable company/organization where I can learn and improve on my leadership and communication skills. Also to utilize my degree to the fullest potential.



Cone Health

Greensboro, NC

Lab Tech

Send out patient material for studies or second opinions

Organize and maintain cancer conferences for different doctors as well as cancer types

Maintain and achieve 100% participation from employees and find solutions to employee problems

Pick up specimens and log them in (accession) within a timely manner

Administrative Duties, Data Entry, Answer incoming calls


City of Greensboro

Greensboro, NC

Communication Specialist

Answer incoming calls and administer appropriate help

Maintain 96% or higher on call volume

Dispatch police and sheriff units within the first 30 seconds after call is received

Check for outstanding warrants, check for stolen items, run license plates

Maintain certifications



Charlotte, NC


Check customers out in a timely manor

Count till at end of night and make sure it matches with sales

Assist customers with any needs or concerns

Worked in Swedish Food Market/Bistro



Charlotte, NC

Administrative Assistant

Accounts payable/Accounts receivables

Answer phone incoming calls and distribute to appropriate department

Handle all incoming and outgoing mail

Balance credit cards at end of month and salesmen expense reports

Cut cost and negotiate price for office supplies



University of Phoenix


Bachelors of Arts in Human Services

1999-2003 Central Piedmont Community College Charlotte, NC

Diploma in Culinary Arts

2013 Guilford Community College Greensboro, NC

Crisis Intervention Certificate (40 hours)


Greensboro Urban Ministries 6/11-08/11

Hand out food

Greet consumers

Help with finding resources

Guardian Ad Litem 4/15- present

Advocate for abused and neglected children

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