Business Analyst

MUHAMMAD ARIF AZAD

Cell: +1-647-***-****, ********@*******.***;

************@*****.***

PROFESSIONAL PROFILE

Over 10 years of Business Analyst and Project Management experience, primarily within IT, telecom, financial industry and banks. With exposure to North America, Europe, Middle East and Asian Pacific markets

Strong Knowledge of Software Development Life Cycle (SDLC) using Agile and Waterfall methodologies from Requirement Analysis, Design, Development, Testing, UAT, Implementation and Post Production support

Consulted companies how to prioritize Analytic Solutions based on their biggest business problems and/or major gaps in Target Generating aspects

Data warehouse and Business Intelligence applications full life cycle experience with progressive levels of business discovery, analyzing, designing and implementation in financial industry

Vast experience in managing multiple projects & coordinating software development and implementing operational processes

Experienced with Vendor Management, Contract Negotiation and developing RFP/RFI/SLAs

Strong analytical and problem solving skills, experience in leading direct reports as well as cross functional teams to launch products end to end, collaborated with marketing to drive product usage through marketing campaigns

AREA OF EXPERTISE

Project/Program Management Client Focus Strategy

Customer/Vendor Relationship Team Building and Leadership

Change Orientation Management Supply Chain Management

Business Continuity/Disaster Recovery Plan ITIL Implementation

TECHNICAL EXPERTISE

Progress tracking MS Project, MS Office (Excel, Word, Access, PowerPoint, Outlook)

BI Tools Cognos, MicroStrategy, SAS

Database Platform Oracle, MS Access, Teradata, MS SQL server

ETL Fastload

CRM Platform Microsoft Dynamics CRM, Teradata

Process management Visio & Erwin

PROFESSIONAL EXPERIENCE HIGHLIGHTS

Business Analyst June 2011 - March 2016

Ericsson, Region North America (RNAM)

Environment: Oracle, MS Excel, MS Dynamics CRM 2015, Erwin, Visio, Java /J2EE, ASP.Net,

HTML

Worked closely with SME’s, functional specialists and process owners to gather detailed business requirements

Managed medium sized Scrum team included developers and Q/As

Translated conceptual user requirements into functional requirements in a clear manner that is comprehensible to developers and project team

Generated Unified Modeling Language (UML) to represent activity, state transition and sequence diagrams

Designed system to measure Key Performance Indicators (KPI’s) for in-house and off-shore teams

Performed analysis to assess root cause of applications and data issues

Prepared UAT documents and test cases along with QA team lead

Development requirements traceability matrix (RTM)

Focused on products integration and services, releases and upgrades through Software Development Life Cycle (SDLC)

Created BRD, SRS & conducted structured walkthroughs to validate scope and requirements

Major Projects:

Designed and implemented Billing & Charging System for Rogers (target to generate $5M per month)

3 months old customers – Welcome calling & appropriate products X-Sell

6 months old dormant customers – Rejuvenate the relationships

Winbacks – Closed accounts more than 1 year with new product proposition and pricing

Designed and implemented Microsoft Dynamic CRM 2015 end to end Campaign Management System

Managed Network Coverage Enhancement Project (740 sites) in Central Region for Rogers

Data Migration Plan

Implementation Plan

Reporting Structure

Risk Register

Advance Complaint Tracking System for TELUS to provide

Call logs for each client

Assign ticket number according to priority

Provide email/call/SMS to field technician

Escalate call to second level if there is no response

Close ticket once issue resolved

Business Analyst July 2010 – May 2011

Wind Mobile, Canada

Environnent: Crystal Reports, Siebel, Informatica, ASP.net

Conducted GAP Analysis to identify & recommended alternatives to streamline the service level offering

Documented business and system use cases along with process scenarios.

Generated Unified Modeling Language (UML) diagrams such as activity, state transition and sequence diagrams to demonstrate critical processes

Worked with in-house and off-shore development teams

Created a design artifact and test plan

Produced functional specifications and conducted weekly meetings with developers to discuss outstanding technical issues and ensured that deadlines were met on time.

Remotely provided direction to off shore testing team and ensured that an appropriate level of application quality was maintained at all times

Major Projects:

Designed and implemented SAP ERP – Financial Accounting and Controlling (FI/CO) to provide

Paid expenses directly with the utilization of payment card

Transaction history

Account balance

Billing history

Project Manager Oct 2009 – June 2010

Ericsson, Middle East

Environment: Teradata, SQL Server, ASP.net

Worked for Riyad Bank to visualize major aspects of business

C-Level & senior management dashboards & ad-hoc reporting

Sales reports, score cards, commission/incentive automation & performance dashboards

Group & regional level financial reporting.

Various AML alerts at transaction, account and customer levels

Debit VISA Card successful launch

Outsourced debit card embossing to “Arab Financials” company

Worked with Vision+ team for VISA & MASTER credit card launch

Major Projects

e-Channels integration with Teradata CRM

ATM withdrawal Insurance

Personal Loan disbursement of pre-approved customers using ATM as channel

Customer greeting messages across all channels (Call Center, ATM, SMS, Internet Banking)

Address changes triggers for Mortgage & Home Renovation loans

Real time high volume deposit & withdrawal alerts for relationship managers

Led various cross-sell initiatives to achieve credit card & personal loan acquisitions, bancassurance products sales (using telesales channel)

Data driven targets (per month) as follows:

$ 2M credit card limit utilization through installment plans

4,000 Credit Cards (new customer) X-sell to Liabilities customers

$ 1.5M Personal Loan disbursement

2,500 Internet Banking activations

2,500 small ticket insurance

Project Manager June 2007 – Sep 2009

Ericsson, Asia Pacific Region

Environment: MS Project, Cognos, Oracle, MS Excel, Power point

Responsible to complete project within timelines, budget, quality and scope to ensure successful implementation as per contract

Handled direct contacts with customer, from preliminary technical discussions to final installation of the project

Translate business objectives into action plan, manage the goal setting and KPI’s process and give the result according to customer satisfaction

Prepare daily, weekly and monthly progress report and send to management as well as team members, manage weekly project meeting within the team

Project Manager Jan 2006 – May 2007

Huawei Technologies, Gulf Region

Environment: MS Excel, Power point, Erwin, VISIO, DTS

Major responsibilities were Project Planning, Implementation, Acceptance to the customer, proposals for customers, providing network deployment solutions also involved in sales of new equipment to grow overall business within territory by providing presentations

Successful management of Maintenance contracts with 3rd party vendors

Professional Services Consultant Jan 2005 – Dec 2005

NCR Gulf & Middle East

Environment: Teradata, Cognos, Microstrategy, SAS, TeraMiner, FSLM, DTS, Informatica

Closely worked with banks and potential customers in identifying the business requirements and how Data Warehouse can help in meeting those requirements

Reviewing and responding to Customer RFP's

Design and develop technical Architecture for the Data Warehouse solution

Preparing a technical Proposal

Technical Project Management of projects in EMEA region

Managing on-site & off-shore teams

Design and development of Logical Data Models to map business requirements

Perform internal Audits for ongoing projects

Managing resource

Lead solution Architect for Financial & Travel Industry

Major Projects

Alternative Distribution Channels Management – connect ATM, e-Statements, Internet Banking, e-Forms and CRM to a single source application

Electronic Bar Coding conversion from manual content tracking

INTERNATIONAL ASSIGNMENTS

Hong Kong - RM Workstation assessment at ABN AMRO

Taiwan - ABN AMRO regional Data Warehouse Audit

Cyprus - Hellenic Bank – Customer Profitability Proof of Concept

Bahrain - Barclays Debit Card embossing outsourcing at Barclays

Singapore - Vision+ enhancement workshop at Barclays

Singapore – Telesales Outsourcing workshop & assessment at SCB

Dubai – Euronet assessment for ATM switch at Barclays

CERTIFICATIONS

PMP Project Management Professional, 2009

ITIL Information Technology Infrastructure Library, 2010

CSSGB Certified Six Sigma Green Belt, 2009

SCJP Sun Certified Java Programmer 2006

CBAP* Certified Business Analyst Professional (In progress, June ’16)

EDUCATIONAL QUALIFICATION

Master of Business Administration - 2010

Bachelor of Computer Science – 2004

REFERENCES

References available upon request

Contact this candidate