737-***-**** ■ email@example.com ■ www.linkedin.com/in/latongie ■ Round Rock, TX 78681
PROJECT COORDINATOR / BUSINESS ANALYST
Strategic thinker and contributor in achieving highest goals in the ability to drive revenue growth by forging strong relationships and customer loyalty. Positive cross-functional team developer and Project Leader.
Talent for identifying and connecting the right people in effectively working with internal and external team/coworkers, vendors and agencies for concepts and solutions. Achieving high standards, compiling/maintaining projects and successful completion.
Analytical / Research Skills
Long-term Strategic Planning / Implementation
Excellent Computer/Technical Literacy
XEROX previously owned Company - Atos Origin - Austin, TX 2012 to Present
IT Media Senior Computer Analyst
Develop and created a strategy plan for analyzing data efficiently. Collecting data and analyzing. Assigning tasked work to 10 staff members. Prepare, update user guides and run books. Document required workflow. Create and Process billing for media request. Identify product problems, strengths and collect data on customer experience.
Maintain databases and ensure reliable. Document required workflow
Research data for problems, questions and/ or consistency.
Survey data successfully and updating user guides and runbooks.
Leading and implementing small projects. Create and Process billing for media request. Identify product problems, strengths and collect data on customer experience.
Problem solving in error free data solutions
PRECISION TASK GROUP – UNISYS – Austin, TX 2011 to 2012
Support Systems Analyst
Deliver second level remote hardware and software support services to 300 Admins, tape handlers and vendor clients to resolve product use and multi-product/platform problems.
Provide referrals and/or dispatches to other service providers to ensure client's service level and technical requirements are met
Managed and implemented training sessions.
Problem solving and resolutions for handling equipment
ATOS ORIGIN SETON HOSPITAL - Austin, TX 2011
Desktop Support Analyst
Identify product problems and strengths and collected data on the customer experience. Troubleshoot and resolved Internet connectivity and general software and hardware issues.
Managed new product introductions and in charge of inventory flow.
Managed applications support and PC software/hardware authorization and verification.
LATONGIE HOLLAND Page 2
Involved in new product introductions for software upgrades.
Led customer initiative for new materials launch by effectively managing all sustaining products.
DEPT OF ASSISTANT & REHABILITATION SERVICE DARS - Austin, TX 2010
Systems Support Analyst III
Guide staff to perform troubleshooting tasks. Troubleshooting to diagnose microcomputer hardware (disk, drives, memory modules, video components, and laser printers) and software problems.
Developed and took initiative working independently to meet deadlines for SLA’s.
Completed project for company PC upgrades for over 200 staff members.
ITIL/ITSM processes, BMC ITSM Remedy System Software
Product requirements documentation, MS Project, Visio, Word, Excel, Access, Outlook
Validate user equipment inventory data held within the inventory database.
Asset management lifecycle processes and supporting management processes
Training coworkers on Remedy, Excel and AES Web Database
Operating Systems: MS Windows 9x, 2000, ME, XP, 7 & 8
Email: Lotus Notes, Google Mail, Yahoo, & Outlook (setting up POP and IMAP Accounts)
Troubleshooting: Hardware and Software
Proficient in MS Office: Excel, Access, PowerPoint, Outlook, Project Management and Publisher 2010-2013
Excellent written and verbal communication skills
Excellent problem solver
Over 5 years of technical experience
Scheduling and budgeting
Masters of Science (MS) Degree Information Systems and Technology Management
Specialization in Project Management
CAPELLA UNIVERSITY - Minneapolis, MN
Bachelor of Science (BS) Degree in Computer Information Systems
COLUMBIA COLLEGE – St. Louis, MO
PROFESSIONAL DEVELOPMENT / TRAINING
Serving as a trainer:
Teaching others valuable ways to obtain new knowledge, broaden one’s viewpoint clarifying thinking.
Successfully training all team members on Remedy, Excel and Webscan Database
Select training responsibilities that put staff members in touch with new operations and processes.
Implemented Track-IT database to streamline helpdesk & employee data collection methods, track IT inventory records and unit metrics
Reduced Atos reporting creation process time by at least 75% by implementing more efficient data manipulation techniques