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State University Customer Service

April 27, 2016

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Morgan Muldrow



Master of Business Administration May 2017

University of Houston-Downtown Houston, TX Concentration in Human Resources

Bachelor of Arts in Political Science May 2015

Sam Houston State University Huntsville, TX Double Minor in Mass Communications and General Business


Summer Conference Assistant May 2014-August 2015

Sam Houston State University Dept. of Residence Life Huntsville, TX

Recruited potential candidate by putting job description on schools website

Coordinate front desk activities and perform daily customer service operations

Placed job openings on school's website

Made recommendation to current polices set in place

Conducted job orientation for new hires

Assist with check- in, checkout, and key preparation for the various conferences

Inspect residence halls and report concerns appropriately

Enter guest and conference data into the conference database system and prepare all guest check-in materials

Support department by serving as liaisons between both internal and external groups

Maintain contact with conference organizers to ensure staff is aware of all group needs and potential problems

Serve as a referral / resource to conference participants

Resident Advisor Apr 2012-May 2015

Sam Houston State University Dept. of Residence Life Huntsville, TX

Assisted each semester in the selection, recruiting, evaluation and training of incoming RA's

Led training for new hires

Conducted information sessions interested applicants

Budgeted and appropriated money from semester funds used for hall-wide events

Promoted the interaction and construction of social networks between community and residents through programs, casual gatherings, and individual interaction

Marketed, developed, and led student centered residence hall programs to promote social, educational, diversity, health, and emotional understanding and growth

Communicated, corresponded, & collaborated with on and off-campus offices such as counseling, student activities, campus security, Planned Parenthood, maintenance, etc.

Collaborated with orientation staff for effective freshman opening week activities


SELI (Student Employee Leadership Institute) Spring 2014

Sam Houston State University Huntsville, TX

Developing student employees outside of the workplace through engagement in leadership activities and conversations. Learning roles as a leader in a student employee spectrum.

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