Customer Service Manager
Resume:
Sandy El Khoury, BA
**** ****** ***** ****. **********, ON
Phone 647-***-****, email acui5p@r.postjobfree.com
Overview
More than ten years of professional experience in customer service, marketing handling, administration, clerical and office management, using foreign languages. Experience in providing, in person services to the general public in a high volume environment, serving clientele who have a broad variety of needs. Excellent telephone communicator, enjoy working in a fast-paced team driven environment. Strong organizational and problem solving skills. Excellent computer skills with supreme accuracy and attention to detail. Exemplify leadership qualities and professionalism, backed by a consistent, verifiable record of achievements.
Education & Qualifications
Honors in French and Spanish, University of Western Ontario
Medical Office Assistant Diploma - ICS Canada
Proficient in Microsoft Office programs such as, Word Processing, Excel (Spreadsheet), PowerPoint, Email and all Internet applications.
Proficient in English, French, Spanish and Arabic
Professional Experience
Celco- Mississauga, ON- Current
Customer Service Representative
. Assist with customers and sales representatives with inquiries about equipment.
. Answer customer’s inquiries on pricing and order intake.
. Classify records to effectively meet deadlines.
. Assist with inventory control.90
. Assist with minute intake on monthly meetings
. Issue Service calls to technicians on duty/call
. Resolve customer’s complaints in a courteous manner
Public Works and Government Services-Toronto, ON-2012-Feb 2013
Administrative Assistant and Records Classifier
. Assisted four different area managers with all clerical and administrative duties.
. Proficient in handling incoming and outgoing mail distribution, and record classification.
. Operated office equipment to print, copy and transmit information.
. Coordinated and maintained boardroom bookings, travel and accommodation arrangements, and answering telephone inquiries to the general public.
. Demonstrated great communication, interpersonal skills and effectively handled sensitive/confidential material.
. Quickly grasped and applied knowledge of government services and programs at the municipal, provincial and federal level in order to effectively answer all telephone inquiries.
. Worked with a culturally diverse clientele.
PERCEPTA - Oakville Ontario -2011-2012
Customer Relationship Centre Ford Motor Company of Canada
. Provided support to customers with vehicle concerns and inquiries over the telephone
. Updated customer profiles in internal databases
. Analyzed vehicle warranty material, recall information, customer satisfaction surveys
. Navigated internal computer based systems and resources to provide clear concise explanations of programs and services while documenting content of calls
. Demonstrated excellent phone manners throughout high volumes of inbound calls
THYME MATERNITY- Mississauga, Ontario- 2010
. Focused extensively on serving the customer with retail inquiries including complaints
. Handled cash flow, inventory control, banking and staff schedule duties
. Proficient in internal retail/inventory databases
HAIR TORA SALON SPA- London, Ontario - 2009-2010
Manager/Reception
. Handled all customers’ inquiries including booking and cancelling appointments.
. Familiar with cash flow, banking duties and inventory control
. Focused customer service satisfaction and handled complaints in a professional and timely manner
DR. LACERTE - London, Ontario- 2008-2009
Reception
. Assisted incoming and outgoing correspondence
. Handled walk in clients and reception management
. Answered doctor's inquiries for patients in multiple languages
. Managed the office tasks including filing, review and respond to email, faxing patient's referrals and completion of forms for insurance purposes .
ERNEST PHARMACY- London, Ontario - 2008-2009
Customer Services - Senior Days clinic
. Assisted the pharmacist on duty, with the preparation and dispensing of prescriptions and over the counter medications
. Performed customer service duties
. Handled all insurance inquiries, customer's orders over the telephone
CITI CARDS FINANCIAL - London, Ontario- 2007-2008
Collections Representative
. In charge of accounts collections for Home Depot, Costco and Ikea assisting customers over the telephone in multiple languages
. Achieved high distinguished ratings for record collections and tier 1 achievements
. Easily mastered all the complex collection tools and methodologies required to perform this job including software systems
. Participated in a team driven environment by coaching and training new hires and assisted the senior employees on many occasions
ONTECH - London, Ontario- 2005-2007
Customer services representative
. Handled customer complaints and concerns in multiple languages
. Implemented online wholesale and trading system
. Provided technical support, guidance and assistance and contact to increase membership and sales
GIORDANO - Aruba, Oranjestad- 1997-1998
Customer services representative
. Demonstrating the products and providing deep insight into the products
. Encouraging new products and increasing the sales
. Generating financial reports annually
. Cash handling
. Providing temporary services like answering telephone calls and emails
TROPICAL IMPRESSIONS - Aruba, Oranjestad- 1995
Line Operator
. Art design, inventory control, and vendor relation.
. Operated embroidery equipment.
Extra-Curricular Activities
. St. Elias Church Sunday school teacher - London, ON
. St. Elias Church committee member - London, ON
. French volunteer tutor at local high school- London, ON
. Actively volunteering for St. Charbel Church, Mississauga, ON
References
Rossmina Bhatia- PWGSC Regional Operations Manager
Public Works and Government Services Canada
Nicholas Woods- Percepta /Regional Operations Manager
Ford Motor Company of Canada
Oakville, Ontario
Asteir Hanna - Pharmacist/Owner
Ernest Pharmacy
London, ON
Contact this candidate