PROFESSIONAL PROFILE
I am self-motivated, demonstrate success managing or delegating multiple priorities while meeting deadlines and achieving goals. Very innovative, dynamic and result-oriented with proven administrative, program and organizational expertise. Excellent communications skills within correspondence, reports, and interaction with individuals at all levels of varying backgrounds to complete objectives. Goal oriented with excellent attention to detail, able to interpret and apply appropriate, policies and procedures to any organizations goals. Enjoy working within a team or even independently.
PROFESSIONAL HISTORY
07/2014 – PRESENT Account Manager IH Services, Inc. Greenville, SC 29606
Responsible for interviews, hiring, and maintaining a record for administration, reviews and termination
Process background checks, applications, benefit enrollments, scheduling, payroll I.D.'s and access badge
Set up the most logical points for supplies and equipment for on-site workers so that they may be the most effective and efficient and focus on safety and tasks
Perform day-to-day reviews of tasks completed by workers on the site and afterward
Maintain the most current OSHA requirements to date with testing, documentation, signage and labeling
Develop more sound practice when trying to set goals and communicate them to existing employees
Provide employees with relevant training and provide retraining to existing employees for each site
Maintain open and honest communication with site supervisor to support the controls put into place
Speak to the client on an almost daily basis to meet their needs and to forgo any negligible outcomes
Coordinate with client for on-site events so staff and client get things done after normal hours
Determine the most effective and efficient routes for employees through cross-training in different areas on site giving the employees the knowledge that would be helpful in the event of any changes
Analyze budget determining if probability exists for current repair, upgrade, pay-raise or additional labor
Improve upon overall quality with quarterly reviews and consistent attention to the changing needs of clients
09/2010 – 05/2014 Deputy Clerk Macomb County Mount Clemens, MI 48043
Perform administrative, operations and management concepts, principles, methods, practices and processes
Accept responsibility for tasks beyond development and training of job description
Provide advice, guidance, assistance and problem-solving regarding organization matters
Make well-informed and timely decisions, consistently perceiving impact and implications of decisions
Provide direction, support, training and coordination for administrative activities
Share knowledge of relevant regulations to ensure program compliance
Assist in resolving problems by researching office files and historical data, so as to properly advise on any needed implementation of policies and procedures and assess operations effectiveness and efficiency
Track, update and maintain records, communications, files, forms and documentation ensuring proper formatting, accuracy of content, spelling and grammar
Use proficient communication skills to work cooperatively with staff as well as making public presentations.
Maintain professionalism, tact and courtesy on any and all occasions
Develop and prepare written documents which include analysis, reports, letters, memos, to respond to inquiries for the organization and any required follow-up and ensure timely replies
Adapt to automated systems, database and computer applications to efficiently perform duties.
Compile, track and analyze information for a wide variety of programs
Proficient with Adobe, Microsoft Office; Word, Excel and PowerPoint to create reports and presentations
04/2002 – 04/2010 Yeoman E-4 U.S. NAVY RESERVE NOSC Detroit/Great Lakes
NOSC Detroit Funeral Honors (2008 – 2010)
Honor Guard Member and Lead Petty Officer- In-Charge (LPOC) for 2-man to 14-man elements
Plan, prepare and execute ceremonies to deliver folded flags to families
USS Harry S. Truman (2007)
Provide customer support for naval officers and enlisted personnel of augment carrier unit NOSC Selfridge
Manage awards program and perform administrative function to ensure accuracy for award recommendation
USS Theodore Roosevelt (2006)
Perform administrative tasks, delivered and reported leave usage of allotted liberty passes
Facilitate berthing arrangements for an augment carrier unit NOSC Selfridge
Work on special project for Supply Operations Department to increase and re-organize office space
USS Kennedy Captains Office (2005)
Provide customer support for naval officers and enlisted personnel for an augment carrier unit NOSC Selfridge
Manage awards program and performed administrative functions
Facilitate berthing arrangements
Direct lower-ranking petty officers
USS Enterprise - ESO Training Office (2004)
Assist enlisted members in locating and signing up for educational opportunities and training
Ensure travel and pay allotments were accurately reported for an augment carrier unit NOSC Selfridge
NOSC Detroit (2002 - 2004)
Assist and then became Office Manager
Plan, implement, perform and monitor administrative support to naval officers and enlisted personnel
Include fiscal management, travel, contract administration, property management, procurement, scheduling meetings, and managing time and attendance
Set priorities to ensure optimal performance and results
Work independently to accomplish administrative tasks
Consistently meet all deadlines
Research and implement a wide range of DOD/Navy regulations, policies and procedures to support mission
Gain knowledge and skill in regulations and requirements for procurement and requirement and contract needs
Formulate and recommend changes in administrative policies/procedures to obtain maximum effectiveness
Track, update and maintain records, communications, files and documentation, resolve administrative problems by researching office files and historical data
Maintain contract administration files
Demonstrate stellar communication and customer service skills in the day-to-day performance of duties
Establish and maintain open communications with a wide range of personnel
Work with all levels of staff to provide information and assistance
Participate in meetings and conference calls, presented reports, addressed administrative issues and exchange information about program activities
08/2005 – 08/2008 Broker /Insurance Agent NMFN, Ameriprise, LaSalle Chicago, IL 60606
Plan, implement and maintain ongoing program of business development and sales to facilitate company growth, increase revenue and expand client portfolios
Provide technical assistance, advice, guidance and support to clients
Analyze business, industry, and economic conditions to make informed investment decisions
Obtain Financial Industry Regulatory Authority (FINRA) Series 3, Commodity Futures and Options certification
Work closely with clients to develop broker-assisted or self-directed commodity trading in a high risk-high reward brokerage environment, make hedge trading recommendation or referrals
Conduct daily prospecting for new clients
Obtain FINRA Series 63, Uniform Securities Agent State Law certification and LAH licensing
Perform services that includes help with personal needs analysis, investment services, estate analysis, long-term care, business needs analysis, disability income insurance, executive benefit services and advanced planning
Work closely with clients to develop customized solutions focused on long-term financial and business goals
Conduct daily prospecting for new clients
Obtain FINRA Series 7 General Securities Representative certification
Provide organizational and administrative support for two Directors (New Business and Transaction Services)
Manage calendars; coordinate and schedule meetings and conference calls
Monitor and handle e-mail correspondence, coordinate travel, process monthly expense reports
Coordinate implementation of new office policies and systems
Perform various analytical studies, with limited review by a higher level or more experienced agent
Prepare administrative directives or revisions needed to implement recommendations
Demonstrate highly developed communication and customer service skills
Interact with senior management and participate in meetings
Develop and maintain productive client relationships
Provide consistent customer service and support
Respond promptly to client inquiries and issues
Develop various documents, correspondence, meeting agendas, meeting minutes, complex analysis and reports
Use automated computer systems and applications to effectively and efficiently perform business functions
Use electronic mail to prepare, distribute and respond to critical correspondence