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Administrative Assistant Customer Service

Houston, TX
April 27, 2016

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Jesusa J. Castro

**** ********* **.

La Porte, TX 77571


Personal Statement

I am a friendly, loyal, trustworthy, and clearly dedicated individual who has an ambition to succeed in any given environment. Although I have experience in the Administrative field, I love to learn, and am always up for a challenge given any situation. I get along well with others, while also working efficiently on my own. I am seeking a position where I can develop and excel while giving my best to an employer.

Professional Experience


Wolseley Industrial Group

La Porte, TX (Feb 2015- Present)

Purchasing MRO materials for Alcoa World Alumina/Suriname, South America; Jamaica

Prompt response to all incoming purchase order requests and/or inquiries

Invoice clarification

Participate in annual supplier audit

Utilized Oracle and Trilogie to create purchase orders and produce reports

Initiate supplier contact, negotiate costs, obtain price and availability, quote and place purchase orders, and review and manage inventory levels.

Research/Update parts information-Maintain correct data in Trilogie

Export of goods to Jamaica and Suriname

Implemented expedite process for Suriname South America site

Headed return of goods, negotiated return fees for site curtailment

Accounting Clerk/Administrative

George Meeks LandPRO, Inc.

Houston, TX (Nov 2013 - May 2014)

Handled accounts payable/receivables and maintained bookkeeping using Quick Books

Reported time and process certified payroll for the City of Houston and other major projects

ADP payroll experienced

Assisted President with billing and purchasing material for ongoing projects

Processed and monitored all company bills, including office supply orders

Revised invoices and billing using Quick Books, Excel & Microsoft

Received all incoming checks

Approved all transactions made outside of the office

Maintained filing for all financial documents, ensured the confidentiality of all financial and employee files

Maintained and updated all vendor files and file numbers

Prepared vendor checks for mailing or pick-up

Submitted all compliance and ordinance paperwork to the City of Houston

Billing Clerk

Iron Horse Logistics,

Houston,TX (Nov 2012-Aug 2013)

Processed accounts receivables using McLeod software

Processed all bills/invoices

Called and/or emailed correspondence to customers as necessary to update accounts

Data entry, customer service, answered any billing questions, some collections, and printed out summary statements

Researched and resolved billing and invoice problems

Processed an average of 1000 invoices per month for a large-scale of freight

Contacted carriers to discuss status of rebilling and reimbursements to ensure account resolution

Maintained detailed administrative and procedural processes to improve accuracy and efficiency

Organized files, developed spreadsheets, faxed reports, and scanned documents

Obtained and maintained proper delivery authorization and pickup documentation

Issued paychecks to drivers and carriers on a weekly basis

Administrative Assistant

Russell & Smith Automotive Group

Houston,TX (Jan 2012 - Nov 2012)

Created purchase orders for accounts payable/ receivables, filing, answering and redirected all incoming calls

Received large amounts of cash deposits through Power Workstation Fortis & UTA

Reviewed company bank statements to ensure accuracy of debits and credits

Greeted all customers in a professional manner in person and on the phone

Received and distributed faxes and mail in a timely manner

Lead Receptionist

Community Automotive Group

Baytown, TX (Aug 20 I l - Jan 2012)

Assisted customers in person, via telephone, issued license plates and registration stickers as they came in

Supervised and monitored the daily activities of six other employees

Interviewed, hired, and trained new qualified receptionists

Provided daily support to ensure company staff had necessary tools to perform tasks efficiently

Assisted in monitoring and reporting with any telephone technical problems

Administrative Assistant

Pantaleon Services

Pasadena, TX (Jan 2008 – Jan 2011)

Provided administrative assistance directly to the President of the company

Did data entry, photo copying, faxing, mailing, and filing

Answered all incoming calls, greeted staff members and customers

Signed for and distributed UPS, FedEx & Airborne packages

Reviewed company bank statements to ensure accuracy of debits and credits, created invoices for customers, also created and modified documents using Microsoft office

Handled and processed confidential costumer information

Received, recorded, and banked cash, checks as well as reconciled records of bank transactions

Wrote reports and correspondence from dictation and handwritten notes.


Bilingual- Spanish/English

Excellent Communication Skills

Accounts Payable/Receivable

Microsoft Office

Data Entry I0-Key

Excellent Interpersonal Skills

Analytical and problem solving skills

ADP Payroll


Process return of goods

Contact this candidate