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SHAHZAD ANWAR

MBA (Management Information Systems)

M.Sc. Computer Science

PMP, ISO 9001, Six Sigma, ITIL

Linkedin: https://linkedin.com/in/shzzee

Email: acuhxp@r.postjobfree.com

Cell # / WhatsApp (USA): +1-347-***-**** Skype id: shzzee PROFILE SUMMARY:

MBA (MIS) and MSc Computer Science qualified having 15+ years of experience in:

Project management of various IT and business application projects.

Business Management Systems - CRM, ERP & HRMS.

IT systems Administration including networks, servers, workstations, storage, etc.

IT infrastructure design, management and technical administration.

E-business, Web Technologies, Web / Cloud services.

IT Service Delivery and Service Management, Helpdesk support and team leadership.

Database and Application Management for Microsoft, Oracle and SAP systems.

Training and Development, including Training system design and implementation.

IT Policy and Procedures and Information Security Management - ISO 27001 standard.

Quality Management Systems consulting, audit and compliance - ISO 9001 standard. Flexible, Open minded +Collaborative work style and commitment to achieve excellence at work. Travel / work history across USA, Europe, Africa, Russia, Middle East & Far East countries. Trained and certified by international training and development organizations. Page 2 of 4

PROFESSIONAL EXPERIENCE:

Looking for a challenging opportunity in USA on following / similar positions Apr 2016 - present

- Information Technology Management / Administration

- IT / Business System Analysis

- Web / E-business / E-service / Software Project Management

- CRM & ERP Project Coordination and Management

- Database / System Administration

- IT Infrastructure Management

- Data Analysis and Analytics, Cloud, Digital / Social Media Analytics

- Training, Development, Research and PMO Coordination

- IT / Quality Audits, Compliance and Process Improvement IT INFRASTRUCTURE / SYSTEM MANAGER CUM. DATA ANALYST Dubai International Financial Centre – DIFC, DRA division (Dubai) Apr 2015 - Apr 2016

- Design IT Infrastructure, advise on improvements and lead infrastructure upgrade projects.

- Agree and Monitor SLAs between business units and Group IT.

- Supervise service desk operations, service responses and performance of IT support team.

- Lead SAP S/4 HANA ERP & Success Factors HCM projects from initiating to execution.

- Work with business executives and end-users to conceptualize new application projects.

- Establish and utilize IT budget and ensure cost effectiveness.

- Manage IT contracts, suppliers and service provider relationships locally and internationally.

- Advise and implement Virtual Services in support of E-Government smart initiatives.

- Implement and adhere to external/internal audits for Quality and IT Security Compliance.

- Coordinate for enhancement of Dubai Financial Courts’ Case Management System.

- Member of Program Management Office (PMO) team.

- Manage various IT software, cloud and web application projects.

- Work with product managers in developing strategy and road map for the product.

- Work with system engineers to develop the technical design of the product.

- Set up, administer and support Tools for project and product development.

- Advise and implement private and public cloud solutions.

- Conduct data analysis and data quality investigations, produce data quality metrics.

- Conduct big data analysis using Cloud based analytical apps.

- Drive data-driven business recommendations and alternatives. IT PROJECT MANAGER CUM PMO COORDINATOR

European Fabrication & Manufacturing Co. (Dubai)

Apr 2012 - Apr 2015

- Manage overall IT projects and support services for the Project Management Office (PMP).

- Establish ERP & CRM project requirements documents.

- Evaluate SAP, SAGE X3, Epicor & Microsoft Dynamics and prepare recommendations.

- Manage suppliers, vendors, service providers and SLAs.

- Lead various IT projects like Voice and Data Systems, Video Conferencing, CCTV/IP Surveillance, Access Control, Intrusion Detection, etc.

- Lead ISO 9001 Quality Management System implementation.

- Design, develop, implement and coordinate IT Group Policies and Procedures.

- Ensure policy, procedures and work instruction are controlled documents. Page 3 of 4

- Manage web hosting accounts, cloud services, websites and collaboration portals.

- Monitor performance for IT systems including databases, applications and email servers.

- Monitor Helpdesk operations, provide technical support where needed.

- Ensure backups and periodic recovery tests of mission critical systems.

- Identify employee training needs and propose training programs.

- Design and deliver training courses to improve computing skills for the staff.

- Prepare and control IT budget.

IT CUM. ACADEMIC OPERATIONS MANAGER

EDEXCEL BTEC Education UK programs (Dubai)

May 2009 - Apr 2012

- Develop, coordinate and maintain IT systems, strategic and operational plans.

- Manager IT projects with 3rd. party consultancies.

- Manage various academic operations including business and technology support.

- Lead / work alongside IT teams on various IT and Business Application Projects.

- Coordinate for development of e-services, primarily CRM and e-Learning applications.

- Research and develop marketing plan, execute / monitor marketing activities and web services.

- Provide a system for social marketing, campaign designing and reporting purpose.

- Provide training and consultancy services to corporate clients.

- Deliver training courses on EDEXCEL level 4-7 programs for IT & Business Program students, including:

Database Management Systems (DBMS)

Web & E-commerce Technologies

Project Management

Management Information Systems (MIS)

Information and Knowledge Management (IKM)

Customer Relationship Management (CRM)

IT BUSINESS ANALYST CUM. PROJECT MANAGER (ERP)

Arabtec Construction (Dubai)

Apr 2007 - Apr 2009

- Lead Oracle E-business ERP system implementation mainly for Construction business.

- Ensure project controls using Project Management tools and methods.

- Lead various other IT and business application projects and project teams.

- Review performance information of the projects and discuss with Steering Committee.

- Serve as focal point of contact for Business Directors, Group IT and 3rd. Party Consultancies.

- Provide relevant inputs to Finance team in order to help prepare IT budget at the Group level.

- Improve work performance and employee self-service using SharePoint portal.

- Develop and publish business Dashboards & KPIs to corporate intranet.

- Design and deliver trainings for internal staff on IT Computing and Reporting Skills.

- Design and implement IT Policy, Security Policy, Procedures and Work Instructions.

- Setup DATA CENTRE facility to host new systems on fiber optic and high speed network.

- Setup IT Help Desk system including E-ticketing Workflows, SLAs, Dashboards and notification.

- Perform tuning of the mission critical database and application servers.

- Oversee help-desk activities and provide support to business and IT teams.

- Respond to escalated help desk issues, maintain issue/response logs and knowledgebase.

- Manage the purchasing of all software, hardware and other IT supplies at the corporate level.

- Ensure that company assets are maintained, barcode tagged and inventories are managed. As BUSINESS ANALYST:

- Prepare business requirement documents, RFQ, use cases, organization and process workflow diagrams.

- Establish formal and informal methods to interact with business teams at various levels of management and operations. Page 4 of 4

ASST. IT MANAGER

Strata Group (UAE & Saudi Arabia)

Mar 2005 - Mar 2007

- Lead Microsoft Dynamics EPR & CRM projects for five companies of the group.

- Manage critical project phases including Data Migration, Testing, User Acceptance, Go live, etc.

- Maintain ERP database and application servers, backups and critical system updates.

- Manage data centre facility including systems’ hosting, onsite backups and security on local/global networks.

- Setup a secure VPN facility to provide remote access to users in UAE & Saudi Arabia.

- Provide ERP and overall technology support to 50+ users across 5 different locations.

- Lead development of various website and web application projects.

- Manage overall IT infrastructure, LAN/WANs, IT Systems and Data Cenre resources.

- Manage IT Assets - both software and hardware for the entire group.

- Develop and monitor Information Security Policy and Procedures.

- Support the IT Director with strategy development and service improvement. IT BUSINESS ANALYST CUM. LECTURER

Informatics (Hong Kong)

Apr 2001 - Feb 2005

- Analyze business functions, data processing and information needs of the organization.

- Design information and database models for various software applications.

- Identify critical business areas, direct and lead implementation of technology based solutions.

- Act as a business analyst, liaise between business and technology heads.

- Coordinate with IT team to help solve application/data discrepancies and performance issues.

- Mange operations related to delivery of academic programs and certification courses.

- Attend educational fairs and represent Informatics at various platforms.

- Teach International Diploma and Undergraduate Programs (PGD, BSIT) affiliated with British universities.

- Create a feedback mechanism to support continual improvement of the training outcomes.

- Develop and publish training materials to intranet portal for e-learning and collaboration.

- Invigilate and mark assignments and examination papers. IT SYSTEMS ADMINISTRATOR

Ibrahim Group of Companies (Pakistan)

Sep 1998 - Mar 2001

- Provide 1st. level technology support to all companies of the Group.

- Maintain computers systems, user accounts and user access rights.

- Maintain client/server applications, databases and web hosting systems.

- Install / configure routers, switches, firewalls and other networking equipment.

- Perform daily monitoring and tests of the mission critical IT systems. ACEDEMIC & PROFESSIONAL QUALIFICATIONS:

- MBA (Management Information Systems)

- M.Sc. (Computer Science)

- Certificate in SAP S/4 HANA & SUCCESS FACTORS

- Certification in Oracle Administration (OCP.DBA)

- Certificate in Microsoft Technology (MCSE)

- Certificate in Project Management (PMP)

- Certificate in Six Sigma Green Belt

- Certificate in IT Service Management (ITIL)

- Certificate in ISO 9001 Quality Management System

- Certificate in ISO 27001 Information Security

Personal Information

Travel History: USA, Europe, Hong Kong, UAE, Qatar, Oman, Malaysia, Azerbaijan, Tunisia Personal Interests: Traveling, Research, Playing Badminton

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